Troubleshooting

When you have a trouble using the player, try the following before contacting a service centre.

Problem	Solution
	•	Your player will not turn on if the battery is
My player will not		completely drained. Recharge the battery
My player will not		and turn the player on again.
turn on.		and turn the player on again.
turn on.	•	Press and hold the Power button for about
	•	Press and hold the Power button for about
		8-10 seconds to reset your player.

	•	Check if the buttons are locked.
The buttons do	•	Check if the buttons correspond to the
The buttons do		functions you want to activate.
not work.		functions you want to activate.
not work.	•	Press and hold the Power button for about
	•	Press and hold the Power button for about
		8-10 seconds to reset your player.
	•	The screen may not be visible under the
The screen		direct rays of the sun.
The screen	•	The screen turns off automatically after
does not display	•	The screen turns off automatically after

	anything.	the period of time you set in <Settings> →
	anything.	<Display> → <Display light duration> has
		<Display> → <Display light duration> has
		elapsed.
	My player turns	If you do not use your player for 5 minutes after
	My player turns	you pause playback, it automatically turns off.
	off automatically.	you pause playback, it automatically turns off.
	off automatically.	Turn on your player.
		Turn on your player.

Problem	Solution
The battery	•	The battery running time may differ
The battery		depending on the current sound mode or
running time is		depending on the current sound mode or
running time is		display settings.
different from		display settings.
different from	•	The battery running time may decrease if
what is written in	•	The battery running time may decrease if
what is written in		your player is left in a location with a high or
the user manual.		your player is left in a location with a high or
the user manual.		low temperature.
		low temperature.

Kies will not work	Check if your PC meets PC requirements.
on a PC.	See "Recommended PC requirements."

	Run Windows Update on the PC. Select key
My player will not	updates and service packs and update all.
connect to a PC.	When the update is completed, reboot the PC
	and reconnect.
	•	Format your player in <Settings> →
The file transfer is	•	<System> → <Format> and try again.
The file transfer is	•	End all programs you are not using. Running
too slow.		multiple programs simultaneously can slow
		multiple programs simultaneously can slow
		down the file transfer rate.

	•	Check if any playable files are stored in your
My player will not		player.
play any files.	•	Check if the files are damaged.
	•	Check if the battery is charged.