Samsung UBD-M7500/EN manual Forgot password, Dont use this unless absolutely necessary, Product

Appendix

PROBLEM	SOLUTION
Forgot password.	• Press the ^ (Open/Close) button (on the top panel) for more than
	5 seconds with no disc inside. The initialization message appears
	on the screen, and the player turns off automatically. When you
	turn your product on again, all the settings will be reset.
	Don't use this unless absolutely necessary.
	• When the factory default settings are restored, all stored user BD
	data will be deleted.
The picture is noisy or	• Make sure that the disc is not dirty or scratched.
distorted.	• Clean the disc.
No HDMI output.	• Check the connection between the TV and the HDMI jack of the
	product.
	• Check if your TV supports the 576p/480p, 720p, 1080p, or 2160p
	HDMI input resolution.
	• To view video in the HDMI 720p, 1080p, or 2160p output mode,
	you must use a high speed (category 2) HDMI cable.
Abnormal HDMI output	• If random noise appears on the screen, it means that TV does not
appears on the screen.	support HDCP (High-bandwidth Digital Content Protection).
If you experience other	• Go to the table of contents and find the section of the user manual
problems.	that contains information about the feature you are having the
	problem with, and then follow the procedure again.
	• If you still cannot resolve the problem, please contact your nearest
	Samsung authorised service centre.
Play Multimedia on network
devices
You can see folders shared on	• The multimedia list only shows Video, Photo, and Music files.
network devices, but cannot	Other types of files are not displayed.
see the files.
Video plays intermittently.	• Check if the network is stable.
	• Check if the network cable is properly connected and if the network
	is not overloaded.
The Network connection	• IP addresses within the same subnetwork should be unique.
between the product and the	If they are not, IP interference can cause this phenomenon.
PC is unstable.	• Check if you have a firewall enabled.
	If so, disable the firewall function.

46 English