Other Information
Issues |
| Solutions and Explanations |
There is no picture/Video. |
| • Check cable connections (remove and reconnect all cables connected to the TV and external |
|
| devices). |
|
| • Set your external devices’ (Cable/Set top Box, DVD, |
|
| connections to the TV input. For example, if an external device’s output is HDMI, it should be |
|
| connected to an HDMI input on the TV. |
|
| • Make sure your connected devices are powered on. |
|
| • Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote. |
|
|
|
RF(Cable/Antenna) Connection |
| |
|
|
|
The TV is not receiving all channels. |
| • Make sure the Antenna cable is connected securely. |
|
| • Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU - |
|
| Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 7). |
|
| • Verify the Antenna is positioned correctly. |
|
|
|
The picture is distorted: macro block error |
| • Compression of video contents may cause picture distortion, especially with fast moving pictures |
small block, dots, pixelization |
| such as sports and action movies. |
|
| • A low signal can cause picture distortion. This is not a TV issue. |
|
|
|
PC Connection |
| |
|
| |
A “Mode Not Supported” message |
| • Set your PC’s output resolution and frequency so they match the resolutions supported by the TV. |
appears. |
| (p. 27) |
|
|
|
“PC” is always shown on the source list, |
| • This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected. |
even if a PC is not connected. |
|
|
|
|
|
The video is OK but there is no audio. |
| • If you are using a HDMI connection, check the audio output setting on your PC. |
|
|
|
Network Connection (Depending on Models) |
| |
|
|
|
Wireless network connection failed. |
| • Samsung Wireless USB dongle is required to use a wireless network. |
|
| • Make sure the Network Connection is set to Wireless (p. 30). |
|
| • Make sure the TV is be connected to a wireless IP sharer (router). |
|
|
|
Recording / Timeshift |
| |
|
|
|
The USB device is not recognized or a |
| • See the manual for the USB device to check that the USB device supports recording. |
Device Format, Checking Device or |
| • If the USB device has a lock, ensure it is off. |
Device Performance Test fails. |
| • Check that the USB device can be formatted when connected to the PC. Connect the USB to the TV |
|
| and format it. (Formatting may fail intermittently.) |
|
| • If a Device Performance Test or formatting failed, it means that there is a problem with the USB |
|
| hardware or the performance of the USB hardware is too low. |
|
|
|
A message prompts me to format a USB |
| • If the USB device has a lock, ensure it is off. |
device that has been working well. |
| • Recover the USB device using the recovery function in Checking Device. |
|
|
|
The recording function does not work. |
| • Check that a USB device is connected. |
|
| • Check that the channel is a recordable digital channel. |
|
| • If the signal is weak or does not exist, the recording function will automatically be closed. |
|
| • The TV will not record if the USB device has no free memory space. Check that this is not the case. |
|
|
|
Timeshift Mode does not work. |
| • Check that a USB device is connected. |
|
| • Radio channels and analogue broadcasts are not supported. |
|
| • Data broadcast channels are not supported. |
|
| • If the signal is weak or does not exist, the Timeshift Mode function will automatically be closed. |
|
| • Timeshift Mode cannot be performed if the USB device has no free memory space. Check that this |
|
| is not the case. |
|
|
|
A message indicates a performance test |
| • These problems may occur if you use a |
failure, and the recording and |
| • We recommend using the USB HDD. |
Timeshift Mode functions do not work. |
|
|
|
|
|
A scheduled recording has failed. |
| • A scheduled recording is disabled for certain operations (formatting, performance test, error checking, |
|
| deleting) that access the file system of a USB device. |
|
| • If there is no USB device connected, the TV will not record even if the scheduled time is reached. |
|
| • The TV will not record if the USB device has no free memory space. Check that this is not the case. |
|
| • If you record a channel locked with Parental lock, the PIN input window will appear when you try to |
|
| play back the recording. |
|
|
|
Several recording devices are connected |
| • If multiple recording devices are connected and the device set as Default Recording Device has no |
but the TV stopped recording. |
| free memory space, the recording function will be closed. Attempt recording again. The device with |
|
| the most free memory space will automatically be set as Default Recording Device and the TV will |
|
| start recording. |
|
|
|