Samsung BD-H8900/EN, BD-H8909S/ZG, BD-H8500/EN, BD-H8509S/ZG manual Troubleshooting, Problem Solution

Page 113
Disc does not play.
Disc Menu does not appear.
The prohibition message ap- pears on the screen.
Play mode differs from the Setup Menu selection.
The screen ratio cannot be changed.
No audio.
The screen is blocked
Forgot PIN

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

Check the batteries in the remote control. They may need replacing.

Operate the remote control at a distance of no more than No operation can be performed 6.1m.

with the remote control. Remove the batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall the batteries and try to operate the remote control again.

Ensure that the disc is installed with the label side facing up.

Check the region number of the Blu-ray/DVD disc.

Ensure that the disc has disc menus.

This message appears when an invalid button is pressed. The Blu-ray Disc/DVD’s software doesn’t support the fea- ture (e.g., angles).

You’ve requested a title or chapter number or search time that is out of range.

Some of the functions selected in the Setup Menu may not work properly if the disc is not encoded with the corre- sponding function.

The Screen Ratio is fixed on your Blu-ray/DVD disc.

This is not a problem with the product.

Make sure you have selected the correct Digital Output in the Audio Options Menu.

If the HDMI output is set to a resolution your TV cannot support (for example, 1080p), you may not see a picture on your TV.

Press the ' button (on top panel) for more than 5 seconds with no disc inside on the home screen. All settings will revert to the factory settings.

When the factory default settings are restored, all stored user BD data is deleted.

Press the ' button (on top panel) for more than 5 seconds with no disc inside on the home screen. All settings includ- ing the PIN will revert to the factory settings. Don’t use this unless absolutely necessary.

When the factory default settings are restored, all stored user BD data is deleted.

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Contents Manual Contents Smart Hub NetworkSystem SupportUsing the Teletext Service Playing Photo ContentsControlling Music Playback Watching TV ChannelsScreen Mirroring Using the Web Browser Using Samsung AppsLinking Your Internet Service Accounts to the product TroubleshootingExcept for H8509S, H8909S model For H8509S, H8909S model Connecting to a TVPage Connecting to an Audio Sys- tem Wired Network Connecting to a Network RouterWireless Network Play Disc Films and TV Shows Home ScreenPicture 3D SettingsScreen Size Try Now 3D Blu-ray Playback Mode Try NowBD Wise Samsung Products only Try Now TV Aspect Ratio Try NowResolution Try Now Blu-ray Disc/E-contents/Digital Contents/DTV/DVD playback Resolution according to the output modeFit Screen Size Try Now DTV Smart Resolution Try NowMovie Frame 24fps Try Now Hdmi Deep Colour Try Now Progressive Mode Try NowHdmi Colour Format Try Now Sound Speaker SettingsMultiroom Link Digital Output Try NowSpeaker Test Edit NameAudio Stream on Blu-ray Disc Digital Output SelectionAudio Stream on DVD Audio Stream of Broadcast Definition for Blu-ray Disc Dynamic Range Control Try Now PCM Downsampling Try NowAudio Sync Try Now Downmixing Mode Try NowDTS Neo6 Mode Try Now Connected Device Try Now Auto Tuning Auto Tuning Try NowStandby Auto Tuning BroadcastingChannel List Try Now Wake-up TimerGuide Try Now Provide programme information for each channelsSchedule Manager Try Now Channel SettingsEdit Channel Try Now Edit Favourites Try NowSelect this menu to delete the CAM operator profile Manual Tuning Try NowTransfer Channel list Try Now Subtitle Try Now Channel Lock Try NowAudio Language Try Now Edit Channel NumberProgramme Rating Lock Try Now Data ServiceDigital Text Teletext Language Try NowRF Bypass Gain For BD-H8500N, H8900N model Network Network Settings Try NowNetwork Status Try Now Lets you check the current network and Internet statusWired Automatic Wired NetworkWired Manual Wireless Automatic Wireless NetworkWireless Manual Repeat Steps 6 and 7 until you have filled in all values WpspbcWpspin Wi-Fi Direct Set Remote Access Content SharingMultimedia Device Settings Share Hard DriveDevice Name BD-Live Settings Try NowBD-Live Internet Connection Try Now Delete BD Data Try NowSmart Hub Apps SettingsAuto Ticker Channel-Bound AppsVOD Rating Lock Reset Smart Hub Try NowTerms & Policy Samsung account Terms and Conditions, Privacy PolicySystem Setup Try NowLanguage Try Now Device Manager Try NowTo use a mouse with the products menu Keyboard Settings Try NowMouse Settings Try Now Storage Device Manager Try Now Clock Try NowFormat Device Try Now Check Device Try NowSecurity Try Now Auto Power Off Try NowAnynet+ HDMI-CEC Try Now General Try NowDivX Video On Demand Try Now Advanced Music Copy Try NowSupport Software Update Try NowRemote Management Try Now ManualUpdate Now Update by USB Auto UpdateManage Satellite Channels For BD-H8509S, H8909S model Manage software downloads via a satellite channelContact Samsung Try Now Reset Try NowPlaying Commercial Discs To exit, press the button or Return button Playing Media Content Saved on a USB DevicePlaying Photos, Videos, and Music Multimedia Playing Media Content Saved in a Computer/Mobile Device Allowing Connection with a Mobile Device Home → Settings → Network → Content SharingPlaying Media Content Saved in a Cloud Service Samsung Link Buttons on the Remote Control used for Video PlaybackControlling Video Playback Playback related buttonsUsing the disc menu, title menu, popup menu, and title list 3D Use the 3D menu when playing a 3D file Using the Settings Menu During PlaybackSearch Using the View Menu Using the View & Options MenusControlling Music Playback Using the Options MenuUsing the Options Menu During the Playback Buttons on the Remote Control used for Music PlaybackUsing the View & Options Menus On a file screen Shuffling Tracks on an Audio CD Repeating Tracks on an Audio CDCreating a Playlist from an Audio CD Ripping Playing Photo Contents Using the View & Options Menus Watching TV Channels Using the channel optionUsing the remote control buttons Using the Tools Button Watching Pay chan You can manage the stored channels Channel ListEdit Channel Using the remote control buttons Page Using the Teletext Service Typical Teletext Checking Available Storage Size RecordingTo pause recording Recording the current TV channel you are watchingTo stop recording Playback control during recordingSimultaneous Recording of Two TV Channels Simultaneous RecordingWatching other channels during Recording a TV channel Simultaneous Operation Watching different TV channels that is not under recordingIf you are watching a TV channel which is under recording Press the buttonStart Timeshift with Play button Timeshift functionStart Timeshift with Pause button Timeshift informationTo stop Timeshift Playback control button during Timeshift function is enabledPlaying the Recorded Title Using the View, Filter and Options MenusUsing the Filter Menu Using the Options Menu Splitting a Section of a Title Partial Delete Editing the Recorded TitleSplitting a Section of a Title Divide into two Copying Videos, Music or Photos Send filesViewing DTV with the 3D effect 3D FunctionsCreating a Samsung Account Before Using Samsung Apps Using Films and TV Shows Follow the directions on the screen to start the movie Using Samsung AppsSamsung Apps Screen at a Glance Downloading an App Option Menu Starting an ApplicationMove DeleteView Details Update AppsDelete Multiple Launch AllShare Cast or Screen Mirroring on your device Screen MirroringLink Browsing and Pointer Browsing Using the Web BrowserControl Panel at a Glance Using the Keyboard Pop-up Options on the Keyboard Pop-Up Using the Setting Menu Web Browser Setting Linking Your Internet Service Accounts to the product Video File Support Supported FormatsVideo decoder LimitationsAudio decoder Supported Subtitle File FormatsSupported DivX subtitle file formats Ttxt, *.smi, *.srt, *.sub, *.txtMusic File Support Avchd Advanced Video Codec High Definition Picture File SupportProblem Solution TroubleshootingProblem Solution Problem Solution
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BD-H8900M/XU, BD-H8500/ZF, BD-H8500N/XE, BD-H8500/EN, BD-H8500M/XU specifications

The Samsung BD-H8900N/XE and BD-H8500N/XE stand at the forefront of home entertainment technology, representing a blend of advanced features and innovative characteristics designed to elevate your viewing experience. Both models are part of Samsung’s cutting-edge Blu-ray players, engineered to support a vast array of media formats while integrating smart functionalities for the modern consumer.

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