Samsung UE40ES6100WXZF, UE60ES6100WXZF, UE50ES6100WXZF, UE55ES6100WXZF manual Troubleshooting

Issues

Solutions and Explanations

The TV won’t turn on.

•• Make sure the AC power cord is securely plugged in to the wall outlet

and the TV.

•• Make sure the wall outlet is working.

•• Try pressing the P button on the TV to make sure the problem is not

the remote. If the TV turns on, refer to “The remote control does not

work.” below.

There is no picture/video.

•• Check cable connections (remove and reconnect all cables connected

to the TV and external devices).

•• Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc.) video

outputs to match the connections to the TV input. For example, if an

external device’s output is HDMI, it should be connected to an HDMI

input on the TV.

•• Make sure your connected devices are powered on.

•• Be sure to select the correct input source.

•• Reboot the connected device by reconnecting the device’s power

cable.

The remote control does not

•• Replace the remote control batteries with the poles (+/–) in the right

work.

direction.

•• Clean the sensor’s transmission window on the remote.

•• Try pointing the remote directly at the TV from 5~6 feet away.

The cable/set top box remote

•• Programme the Cable/Set remote control to operate the TV. Refer to

control doesn’t turn the TV on

the Cable/Set user manual for the SAMSUNG TV code.

or off, or adjust the volume.