Samsung HT-E5550/TK, HT-E5500/XN, HT-E5550/EN, HT-E5530/XN, HT-E5530/EN, HT-E5500/EN Troubleshooting

Page 63

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

• Turn off the power and then turn it back on.

The iPod fails to connect.

• Check the condition of the iPod connector and Dock.

• Keep the iPod software version up to date.

 

• Check the region number of the Blu-ray/DVD disc.

Playback does not start.

Blu-ray/DVD disc purchased from abroad may not be playable.

• CD-ROMs and DVD-ROMs cannot be played on this product.

 

• Make sure that the rating level is correct.

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

Play/Pause button is

• Wipe the disc clean.

pressed.

 

Sound is not produced.

• The home cinema does not play sound during fast playback, slow playback,and step motion

 

playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

Sound can be heard only

• On certain Blu-ray/DVD discs, sound is output from the front speakers only.

from a few speakers and not

• Check if the speakers are connected properly.

all 6.

• Adjust the volume.

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

Surround Sound is not

produced only if the disc is recorded with 5.1 channel sound.

produced.

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information display?

The remote control does not

• Are you operating the remote within its operational range and within the proper angle relative to

work.

the sensor?

 

• Are the batteries drained?

 

• Have you selected the mode (TV/BD) functions of the remote control (TV or BD) correctly?

• The disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

picture is shaking.

• A poorly manufactured disc may not be playable.

Audio language and subtitles

• Audio language and subtitles will not work if the disc does not contain them.

do not work.

 

English 63

07 Appendix

HT-E5500_XU_0223.indd 63

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Contents Please register your product at 1CH Blu-rayImportant Notice Safety InformationWiring the Main Power Supply Plug UK Only By the Earth Symbol , or Coloured Green or Green and YellowHolding Discs Using the 3D FunctionDisc Storage & Management Handling CautionsThis product does not convert 2D content into 3D CopyrightLicence Safety Information English Contents Disc types your product cannot play Disc types and contents your product can playGetting Started Disk and Format CompatibilityMusic File Support Region CodeLogos of Discs the product can play Supported FormatsVideo File Support AACMpeg MPEG4 SP, ASP Advanced Video Codec High DefinitionToroidal Ferrite Core AccessoriesCheck for the supplied accessories below For Power cordRear Panel Front PanelRemote Control Remote control will work with Samsung TVs by default Installing batteries in the Remote ControlSetting the Remote Control If the TV turns off, the setting is completeConnections Connecting the SpeakersHT-E5550 Speaker ComponentsHT-E5500 HT-E5530Installing the Speakers on the Tallboy Stand Connecting The SpeakersUse the driver to combine the screws On the 3 marked holes Refer to page 16 for the speakers of HT-E5530/HT-E5550 Connecting the Optional Wireless Receiver ModuleCase of HT-E5500 Front Speaker L Centre SpeakerTX card Using a Dock Connecting the FM AntennaConnecting to an iPod/iPhone Using a USB CableConnecting to a TV Connecting to External Devices Connecting to a Network Router Wired NetworkWEP OPEN/SHARED, WPA-PSK TKIP/AES, WPA2-PSK TKIP/AES Settings Initial Settings ProcedureAccess steps may differ depending on the menu you selected Enter numbers by pressing the number buttons on your remote Button You have four choicesThen press the E button. The TV Aspect Ratio screen appears Home Screen Accessing the Settings ScreenButtons on the Remote Control Used for the Settings Menu If you leave the product in the stop mode for more thanDisplay Settings Menu FunctionsAudio Network HDMI-CEC SystemSupport Networks and the Internet Configuring Your Network ConnectionWired Network Wired ManualWireless Network Wireless General ManualWpspbc Wi-Fi Direct Wi-Fi DirectAllShare Settings Soft APTo Set the Soft AP Security Key Click Support on the top right Upgrading SoftwareOnline By USBStandby Mode Upgrade By DiscBy downloaded Playing My List Items Using the AllShare Play ScreenMedia Play AllShare Play ScreenIPod/iPhone Models You Can Use With This Product Playing Files on a USB Storage Device or iPod/iPhonePlaying Commercial Video Discs Function ScreenOptions on the Function Screen Playing Commercial Audio DiscsPlaying a Disc with User Recorded Content Using the AllShare Network FunctionTo Download the AllShare Software Smart Phone Title Menu Buttons on the Remote Control used for Video PlaybackControlling Video Playback Disc MenuBonusview Using the Tools MenuMenu that appears only when BD/DVD disc Plays Menu that appears only when a file playsShuffling Tracks on an Audio CD Buttons on the Remote Control used for Music PlaybackControlling Music Playback Repeating Tracks on an Audio CDUsing Bluetooth What is Bluetooth?Ripping Connect Bluetooth device To connect the Home Cinema to a Bluetooth deviceTo disconnect the Bluetooth device from the Home Cinema To disconnect the Home Cinema from the Bluetooth deviceUsing the Tools Menu when a File Is Highlighted Playing Photo ContentsMonthly Login / OutEarliest Date Earliest to latest dateUsing Buttons on the Remote Control Setting Mono/StereoListening to Radio About RDS Broadcasting Presetting StationsDSP Using the Special Effects Remote Control ButtonsTo search for a program using the PTY Codes PTY Program Type indication PTY-SEARCH functionVTuner Smart Hub at a Glance Network ServicesUsing Smart Hub Fitness Gateway to the Unified Self-Care ServiceWeb Browser at a Glance Using the Web BrowserBD-LIVE Additional Information AppendixSettings Ipod Playing back a USB Storage DeviceAllShare Play Playing MusicIPod Resolution according to the output mode AV receiver Digital Output SelectionPCM BitstreamTroubleshooting Level password Symptom Check/RemedyAre you using a disc that does not contain menus? Using the Reset function will erase all stored settingsCheck the connection Symptom Check/Remedy AllShare Play functionThrough AllShare Play Check if the network is stableSpecifications Speaker 1ch speaker system Front Surround Centre Subwoofer ImpedanceArea Contact Centre  Web Site ` Europe Correct disposal of batteries in this product
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HT-E5550/XE, HT-E5530/XE, HT-E5530/EN, HT-E5500/EN, HT-E5530/XN specifications

The Samsung HT-E5500 and its variants, including HT-E5500/XN, HT-E5500/ZF, HT-E5550/TK, HT-E5550/ZF, and HT-E5530/ZF, represent a robust lineup of home theater systems designed to deliver an immersive audio-visual experience. These systems are engineered to meet the demands of today's multimedia consumption, offering a blend of cutting-edge technology and user-friendly features.

One of the standout features of the Samsung HT-E5500 series is its powerful sound performance, thanks to its 5.1 channel surround sound setup. The system usually includes a receiver, multiple speakers, and a subwoofer, all designed to create a dynamic audio experience that fully engages the viewer. This allows viewers to enjoy the rich soundscapes of movies, music, and games as if they were in a theater.

The systems incorporate Acoustic Beam Technology, which enhances sound directionality, ensuring that audio is precisely aligned with the action on the screen. The inclusion of Dolby Digital and DTS technologies further enriches the listening experience, allowing for multi-dimensional sound to fill the room.

Another key characteristic of these home theater systems is their multimedia playback capabilities. The HT-E5500 series supports a variety of formats, enabling users to enjoy music and videos from CD, DVD, and even USB devices. With built-in HDMI inputs, linking to high-definition devices such as Blu-ray players and game consoles is straightforward and ensures straightforward connectivity.

Smart features are also prevalent, with some models offering Internet connectivity. This allows users to access streaming services and online content directly through their home theater system, transforming it into a central hub for entertainment. Built-in applications may include popular platforms like Netflix and YouTube, enhancing the overall versatility of the system.

The Samsung HT-E5500 series is designed with ease of use in mind. Many models come with a user-friendly remote control, and on-screen menus facilitate easy navigation through various settings and options. Additionally, their sleek design complements modern home aesthetics, allowing for seamless integration into any living space.

In summary, the Samsung HT-E5500 series, with its diverse variants, offers a compelling solution for anyone looking to elevate their home entertainment experience. With outstanding sound quality, versatile playback options, smart technology integration, and a visually appealing design, these systems are engineered to meet the needs of modern consumers who crave immersive audio-visual experiences.
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