Samsung HT-E8200/EN, HT-E8200/XN, HT-E8200/ZF, HT-E8200/XE manual Troubleshooting

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom	Check/Remedy
I cannot eject the disc.	• Is the power cord plugged securely into the outlet?
	• Turn off the power and then turn it back on.
	• Check the region number of the Blu-ray/DVD disc.
Playback does not start.	Blu-ray/DVD disc purchased from abroad may not be playable.
	• CD-ROMs and DVD-ROMs cannot be played on this product.
	• Make sure that the rating level is correct.
Playback does not start	• Are you using a deformed disc or a disc with scratches on the surface?
immediately when the
Play/Pause button is	• Wipe the disc clean.
pressed.
Sound is not produced.	• The home cinema does not play sound during fast playback, slow playback,and step motion
	playback.
	• Are the speakers connected properly? Is the speaker setup correctly customized?
	• Is the disc severely damaged?
The remote control does not	• Are you operating the remote within its operational range and within the proper angle relative to
work.	the sensor?
	• Are the batteries drained?
	• Have you selected the mode (TV/BD) functions of the remote control (TV or BD) correctly?
• The disc is rotating but no	• Is the TV power on?
picture is produced.	• Are the video cables connected properly?
• Picture quality is poor and	• Is the disc dirty or damaged?
picture is shaking.	• A poorly manufactured disc may not be playable.
Audio language and subtitles	• Audio language and subtitles will not work if the disc does not contain them.
do not work.
The menu screen does not	• Are you using a disc that does not contain menus?
appear even when the menu
function is selected.
The aspect ratio cannot be	• You can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box mode, or
	4:3 Pan-Scan mode, but 4:3 Blu-ray/DVD discs are played in 4:3 ratio only. Refer to the
changed.	Blu-ray Disc jacket and then select the appropriate function.

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07 Appendix

HT-E8200_XU_0315.indd 57 2012-03-15 오후 1:11:55