Samsung BD-C6500/EDC, BD-C6500/XAA, BD-C6500/XEF, BD-C6500/XEE manual Appendix, Troubleshooting

Page 60

Appendix

 

 

 

Troubleshooting

Before requesting service, please check the following.

 

 

 

 

PROBLEM

 

SOLUTION

No operation can be performed with the

• Check the batteries in the remote control. They may need replacing.

remote control.

• Operate the remote control at a distance of no more than 20 feet.

 

• Remove batteries and hold down one or more buttons for several minutes

 

to drain the microprocessor inside the remote control to reset it. Reinstall

 

batteries and try to operate the remote control again.

Disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

Disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on the

• This message appears when an invalid button is pressed.

screen.

• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles)

 

• You’ve requested a title or chapter number or search time that is out of

 

range.

 

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work properly if

selection.

the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVDs.

 

• This is not a problem with the player.

No audio.

• Make sure you have selected the correct Digital Output in the Audio Options

 

Menu.

 

The screen is blocked

• If the HDMI output is set to a resolution your TV cannot support (for

 

example, 1080p), you may not see a picture on your TV.

 

• Press the STOP (

) button (on front panel) for more than 5 seconds with

 

no disc inside. All settings will revert to the factory settings.

 

• When the factory default settings are restored, all the user data stored in

 

the BD data will be deleted.

60 English

Page 59 Page 61
Image 60
Page 59 Page 61
Contents Blu-ray Disc Player Key features Blu-ray Disc FeaturesBlu-ray Disc Player Features Safety Information FCC Note for U.S.AFCC RF Radiation Exposure Important Safety Instructions PrecautionsClass 1 Laser product Disc Handling Disc Storage & ManagementMaintenance of Cabinet Restrictions on PlaybackContents Setting the Menu ResolutionProgressive Mode Still ModeSetup Basic Functions Settings Software Upgrade NotificationUsing the AllShare Function TroubleshootingDisc Types and Contents that can be played Getting StartedDisc types that cannot be played Blu-ray Disc Compatibility Disc Types BD-ROMAudio CD CD-DA Avchd Advanced Video Codec High DefinitionUse a 700MB80 minutes CD-RW/-R disc Avchd format discs need to be finalizedRegion Code CopyrightAccessories Logos of Discs that can be playedFront Panel Front Panel Display Rear Panel Tour of the Remote Control Remote ControlInstalling batteries Setting the Remote Control Controllable Tv CodesConnected to the TV TV CHConnecting to a TV ConnectionsTV monitor HDMI-DVI cable Not included Audio cableCase 3 Connecting to a TV Component Better Quality Resolution is actuallyCase 4 Connecting to a TV Video Good Quality Connecting to an Audio System 1CH audio cables Not included Channel Amplifier Case 4 Audio cable Connecting to the Network Cable NetworkWireless Network Wireless IP sharerSetup Before Starting Initial SettingsPress the Enter button to select Start button Do not confuse because this is not malfunctionSetting the Menu Move the cursor or select an itemExit Button Press this to exit the menu Press the Exit button to exit the menuResolution TV AspectBD Wise Samsung Players only DisplayResolution according to the output mode Progressive Mode Still ModeHdmi Format Movie Frame 24FsSet whether to downsample 96kHz signals PCM DownsamplingDigital Output Selection BitstreamDownmixing Mode Speaker SettingDynamic Range Control DTS Neo6Initial Settings Internet@TV Screen SizeAnynet+HDMI-CEC BD Data ManagementNetwork Settings ClockDivXR Registration DivXR DeactivationWired Network This process can take up to five minutesUse the number buttons on your remote to enter numbers Wireless Network  Setting Up the Network ConnectionPress the Return button on your remote Right of the screen TabNetwork Status BD-LIVE Internet ConnectionNetwork Test LanguageChange Password Power On/Off SoundParental Rating BackgroundSoftware Upgrade Contact SamsungSupport Provide contact information for assistance with your playerBasic Functions Using the Popup Menu Skipping ChaptersSearching for a Desired Scene Slow Motion PlayUsing the Tools button Repeat the Title or ChapterRepeat the Section Moving to a Desired Scene DirectlySelecting the Picture Setting Selecting the Audio LanguageSelecting the Subtitle Language Changing the Camera AngleSetting Bonusview Buttons on the Remote Control used for Music PlaybackListening to Music Playing an Audio CD CD-DA/MP3 Repeat an Audio CD CD-DA/MP3Playlist Audio CD CD-DA/MP3 Screen ElementsUsing the Tools button Repeat this procedure to select additional tracksPlaying a Jpeg Disc Playing back a PicturePlaying back a USB Storage Device Supported file formats 1920x1080Compliant with WMA version Internet@TV at a Glance Using the Keypad Press the Enter button Map and address appear on the screenNetwork Services SettingsAccount Login System SetupService Manager Internet@TV Services AvailableSamsung Apps PropertiesUsing the AllShare Function Application Program at a GlanceBackground Music and Background Music Setting functions Troubleshooting AppendixForgot password Authorized service center Picture is noisy or distortedClean the disc No Hdmi output AgainBD-LIVE service Occurs BD-LIVE serviceNetwork Test menu. See Or notOptimal Resolution 32~33 Resolution DTS Neo6 RepeatIndex 49~51Specifications Compliance and Compatibility Notice Copy ProtectionNetwork Service Disclaimer License Limited Warranty to Original Purchaser ` CIS Questions or COMMENTS?
Related manuals
Manual 1 pages 4.64 Kb Manual 67 pages 51.35 Kb Manual 67 pages 59.52 Kb Manual 67 pages 47.74 Kb Manual 67 pages 9.11 Kb Manual 265 pages 58.88 Kb Manual 133 pages 13.83 Kb Manual 269 pages 543 b Manual 68 pages 55.7 Kb Manual 132 pages 63 Kb Manual 132 pages 26.42 Kb Manual 67 pages 58.87 Kb Manual 67 pages 54.83 Kb Manual 68 pages 50.1 Kb

BD-C6500/XEE, BD-C6500/EDC, BD-C6500/XEF, BD-C6500/XAA specifications

The Samsung BD-C6500 is an advanced Blu-ray player that combines cutting-edge technology with a sleek design, delivering an enhanced home theater experience. This model is available in various configurations, including BD-C6500/XAA, BD-C6500/EDC, BD-C6500/XEF, and BD-C6500/XEE, making it adaptable to different regions and user needs.

One of the standout features of the BD-C6500 is its Full HD 1080p playback capability, which ensures that users can enjoy their favorite movies and TV shows in stunning clarity and detail. The player supports various Blu-ray formats, including 3D content, allowing fans of immersive viewing to experience films as they were meant to be seen. Furthermore, the upscaling technology enhances the quality of standard DVDs, converting them to near-HD quality, which is perfect for older media collections.

The BD-C6500 also incorporates Smart Hub technology, enabling streaming access to popular apps and services like Netflix, Hulu Plus, and YouTube. This functionality allows users to enjoy a wide range of entertainment options without needing additional devices. The integrated Samsung AllShare feature enhances the player’s capabilities by allowing for seamless connectivity with other compatible devices over a home network, enabling users to stream multimedia content directly from their smartphones, tablets, or computers.

Connectivity options are plentiful with the BD-C6500. It features HDMI 1.4 output for high-definition audio and video, as well as USB ports that allow playback of various file formats from external storage devices. The player also supports DLNA, making it easy to connect to home networks and share content.

Another key characteristic of the BD-C6500 is its Energy Star certification, which signifies that it meets stringent energy efficiency guidelines, helping consumers reduce their environmental impact without compromising performance. The design is equally impressive, with a compact and modern aesthetic that complements any entertainment setup.

With its mix of superior playback capabilities, smart features, and connectivity options, the Samsung BD-C6500 models stand out as versatile components for any home theater enthusiast looking to elevate their viewing experience.
Top Page Image Contents