Samsung HT-J5500/HTJ5500 Troubleshooting Manual: HDMI & BD-LIVE Issues Guide
Page 48

Appendix

Symptom

 

Check/Remedy

 

 

"Not Available" appears on

● The feature is unavailable or the action cannot be completed at this time

screen.

because:

 

1.

The Blu-ray/DVD disc's software restricts it.

 

2.

The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)

 

3.

The feature is not available at the moment.

 

4.

You’ve requested a title or chapter number or search time that is out of range.

If the HDMI output is set to a resolution your TV cannot support (for example, 1080p), you may not see a picture on your TV.

●Press and hold the 5 button on front panel for more than 5 seconds with no disc in the product. All settings will revert to their factory settings.

No HDMI output.

● Check the connection between the TV and the HDMI jack of the product.

 

● Check if your TV supports 576p/480p/720p/1080i/1080p HDMI input resolution.

 

 

Abnormal HDMI output

● If random noise appears on the screen, it means that TV does not support HDCP

appears on the screen.

(High-bandwidth Digital Content Protection).

DLNA function

 

You can see folders shared

● DLNA shows only Photo, Music, and Movie files. It does not display other kinds

through DLNA, but cannot

of files.

see the files.

 

Video plays intermittently. ● Check if the network is stable.

●Check if the network cable is properly connected and if the network is overloaded.

The DLNA connection between the TV and PC is unstable.

BD-LIVE

●IP addresses under the same subnetwork should be unique, otherwise IP collision can cause an unstable connection.

●Check if you have a firewall enabled. If so, disable the firewall function.

The home cinema cannot

● Test whether the network connection is active by using the Network Status

connect to the BD-LIVE

function.

server.

● Check whether a USB memory device is connected to the product.

 

● The memory device must have at least 1GB of free space to accommodate the

 

BD-LIVE service.

 

You can check the available size in BD Data Management. (See pages 37

 

and 40.)

 

● See if the BD-Live Internet Connection option is set to Allow(All).

 

● If all above fails, contact the content provider or update to the latest firmware.

 

 

When using the BD-LIVE

● The USB memory device must have at least 1GB of free space to accommodate

service, an error occurs.

the BD-LIVE service.

 

You can check the available size in BD Data Management. (See pages 37

 

and 40.)

✎When the factory default settings are restored, all stored user BD data is deleted.

48 - English

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Page 47 Page 49
Contents 1CH Blu-ray Home Entertainment System Safety Information English3D Precautions Safety InformationContents Accessories Speaker ComponentsGetting Started Front Panel HT-J5550WStand x Module SWA-7000Connecting the FM Antenna Rear PanelCase of HT-J5500 Remote Control Tour of the Remote ControlInstalling batteries in the Remote Control Connecting the Speakers Product Front L Surround L Wireless Receiver ModulePosition of the product Installing the Speakers on the Tallboy Stand Speaker Cable ConnectionsHT-J5550W only Stand BaseCentre Speaker Wireless Receiver Module Subwoofer ConnectionsHT-J5500 Front Speaker L Surround Centre Speaker SubwooferConnections Connecting to a TV and External Devices Connecting to a TV Connecting to External DevicesMethod 1 AUX in Connecting an External Analogue Component Selecting an External Device to UseConnecting to a Network Router Wired NetworkWireless Network Broadband modem With integrated router Service Router ModemInitial Settings Procedure SettingsPress the E button to start function setup Accessing the Settings Screen Home Screen at a GlanceButtons on the Remote Control Used for the Settings Menu Settings Menu FunctionsDetailed Function Information Progressive Mode Sound Speaker SettingsEqualiser Mode Equaliser SettingsNetwork Network Settings Wi-Fi DirectSystem Setup Network TestRadio Setup Presetting StationsSelecting Mono or Stereo Using the RDS Radio Data System to receive Recording FM RadioAbout RDS Broadcasting FM stationsNetwork Setup Configuring Your Network ConnectionTo show the RDS signals About characters shown in the displayWired Network Wireless NetworkWired Automatic Wired ManualWireless Manual NameWi-Fi Direct Through the Wi-Fi Device SettingsThrough the Product Using PBC Through the Product Using a PINBy Online By USB Auto Upgrade Notification Upgrading SoftwareAuto Upgrade Notification Setting Up DlnaSoftware Upgrade menu, set Auto Upgrade Notification to On By USBSwitching the Source Device Playing a Disc with User Recorded ContentPlaying Commercial Discs Disc Storage & ManagementPlaying Content Playing Files on a USB DeviceProduct is turned on Method 1 If you connect a USB device whileButtons on the Remote Control used for Video Playback Using the disc menu, title menu, popup menu, and title listControlling Video Playback Repeat PlaybackUsing the Tools Menu Menu selections that appear only when a BD/DVD disc playsPlays Buttons on the Remote Control used for Music Playback Creating a Video PlaylistAudio Disc Controlling Music PlaybackWhen done, press the Tools button. The Tools menu appears Creating a Music PlaylistRipping Playing Photo Content Using BluetoothWhat is Bluetooth? Creating a Photo PlaylistTo Disconnect the Home Cinema from Bluetooth Device DeviceHome Cinema Using the Bluetooth Quick start Using the Special Effects Remote Control ButtonsUsing BD-LIVE Using DlnaNetwork Services AppsUsing Opera TV Store Deleting Apps from MY Apps Searching for AppsScreen Mirroring Additional Information Disc types and content your Product can Play Disk and Format CompatibilityAppendix Disc Types your Product cannot Play Logos of Discs the Product can PlayRegion Code AreaAvchd Advanced Video Codec High Definition Supported FormatsVideo File Support  Limitations Video decoder  Audio decoderDigital Output Selections BitstreamHdmi supported AV receiver Troubleshooting Resolution according to the output modeSymptom Check/Remedy Dolby Digital 5.1 CH Working This will reset the unitUsing the Reset function will erase all stored settings Default valuesSymptom Check/Remedy When using the BD-LIVEService, an error occurs ScreenSpecifications HdmiSWA-7000 HT-J5550W only HT-J5500HT-J5550W Licences United Kingdom Tel 0818AH68-02799A-00 AH68-02799A-00
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HT-J5500/EN, HT-J5550W/ZF, HT-J5550W/EN, HT-J5550W/XE, HT-J5500/ZF specifications

The Samsung HT-J5500 and HT-J5550W series are part of Samsung's home theater system lineup, designed to deliver an immersive audio experience alongside high-quality video. These systems incorporate advanced technologies and features that cater to various entertainment needs, making them ideal for both movie enthusiasts and casual viewers alike.

One of the standout features of the HT-J5500/XE and its variants like HT-J5500/ZF is the powerful 5.1 surround sound system. This multi-channel setup includes a receiver, a subwoofer, and multiple speakers that work together to create a rich audio experience. The result is an enveloping sound that brings movies, music, and games to life, allowing users to enjoy every detail of their favorite media.

The HT-J5550W, which is part of the same family, adds the convenience of wireless capabilities, thanks to its wireless rear speakers. This eliminates the need for cumbersome cable runs throughout the room and allows for greater flexibility in speaker placement. The wireless feature complements the system's overall sleek design, making it a stylish addition to any home theater setup.

Another notable characteristic of these systems is their compatibility with various high-definition audio formats. The inclusion of Dolby Digital and DTS technologies ensures that users can experience high-fidelity sound that accurately represents the audio as the creators intended. The built-in Smart Hub provides access to a wide range of streaming services, allowing users to effortlessly enjoy their favorite content from platforms like Netflix, YouTube, and more.

Furthermore, the HT-J5500 and HT-J5550W are equipped with Samsung's proprietary technologies, such as Smart Sound Technology, which automatically adjusts the sound settings based on the content being watched. This feature is particularly beneficial for users who switch frequently between different types of media, as it optimizes the audio for a consistent listening experience.

In addition to its audio capabilities, the systems also support various video formats, ensuring compatibility with modern TVs and projectors. Users can connect their devices through HDMI, USB, or even through an optical input, providing flexibility in how they set up their entertainment systems.

In summary, the Samsung HT-J5500/XE, HT-J5500/ZF, HT-J5550W/XE, HT-J5550W/EN, and HT-J5550W/ZF models are formidable home theater systems that combine high-quality audio, advanced features, and user-friendly technology. They cater to a wide range of entertainment needs and are designed to elevate the home viewing experience with stunning sound and convenient connectivity options.
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