Troubleshooting

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

• Is the power cord plugged into the outlet?	¼¼Connect the power plug to the outlet.

A function does not work when the button is pressed.

• Is there static electricity in the air?	¼¼Disconnect the power plug and connect it again.


Sound is not produced.
• Is the Mute function on?	¼	(Mute) button to cancel the function.
• Is the volume set to minimum?	¼Press the	(Mute) button to cancel the function.
• Is the volume set to minimum?	¼
	¼Adjust the Volume.

The remote control does not work.
• Are the batteries drained?	¼¼Replace with new batteries.
• Is the distance between the remote control and main	¼¼Move closer to the unit.
unit too far?

The TV SoundConnect (TV pairing) failed.

ENG

•Does your TV support TV SoundConnect?

•Is your TV firmware the latest version?

•Does an error occur when connecting?

•Reset the TV mode and connect again.

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung call centre.

¼¼Press and hold the p button for 5 seconds to reset the TV SoundConnect connection.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

•	Your subwoofer may not be connected to the	¼¼Try to connect your subwoofer again.
	main body of the product.	(See Page 14)

The subwoofer drones and vibrates noticeably.
•	Try to adjust the vibration of your subwoofer.	¼¼Press the WOOFER button on your remote control to
		adjust its value (between -12, -6 to +6).

HW-J650/XN, HW-J651/EN, HW-J650/EN, HW-J651/ZF, HW-J660/XE specifications

Samsung HW-J661/XE and HW-J660/XE are exceptional soundbars that cater to users seeking an immersive audio experience without the complexity of a full home theater system. These models are designed to enhance your TV's audio output, delivering rich sound quality that brings your favorite movies, music, and games to life.

One of the standout features of the HW-J661/XE and HW-J660/XE is their powerful sound performance. Both soundbars are equipped with Samsung's promising audio technologies, including Surround Sound Expansion, which broadens the sound field to create an immersive listening experience that envelopes you in every scene. Whether you're watching an action-packed thriller or enjoying your favorite songs, these soundbars ensure that audio remains clear and balanced.

The HW-J661/XE comes with a wireless subwoofer, which adds depth to the sound with booming bass that makes you feel like you're part of the action. The HW-J660/XE, while similar in many respects, provides a compact form factor that is perfect for smaller spaces while still offering impressive audio quality.

In terms of connectivity, both models provide versatile options, including Bluetooth compatibility, allowing users to easily stream music from their smartphones or other devices. Additionally, with multiple connectivity options such as HDMI and optical inputs, integrating these soundbars into your existing setup is seamless.

Design-wise, the HW-J661/XE and HW-J660/XE feature a sleek and modern look that complements any home entertainment setup. The understated aesthetic, combined with a low-profile design, ensures that these soundbars can easily fit beneath most TVs without obstructing the screen.

Both soundbars also come equipped with a user-friendly remote control, making it easy to adjust settings without the need to navigate through complex menus. Furthermore, they support various audio formats, ensuring compatibility with a wide range of media sources.

In conclusion, the Samsung HW-J661/XE and HW-J660/XE soundbars are designed to elevate your audio experience. With powerful sound performance, various connectivity options, and a user-friendly design, these soundbars are an excellent choice for anyone looking to enhance their home entertainment system.

Sound is not produced.

The remote control does not work.

ENG

HW-J650/XN, HW-J651/EN, HW-J650/EN, HW-J651/ZF, HW-J660/XE specifications