Samsung LH55UDEPLBB/NG, LH55UDEPLBB/EN manual Troubleshooting Guide, 155, Testing the Product

Page 155

Chapter 13

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1

Power off both the PC and product.

2

Disconnect all the cables from the product.

3

Power on the product.

4

If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Contents UD46E-P UD55E-P UD55E-S Table of contents Screen Adjustment Sound Adjustment Specifications Copyright Before Using the ProductPower off the product and computer Safety PrecautionsCleaning SymbolsStorage Electricity and SafetyInstallation Product or cause a fire Install the product in a kitchen or near a kitchen counterSloped surface, etc Operation Product failure, an electric shock or fire may result Output ports, etcPage Precautions when handling the panel Components Remote ControlPreparations Checking the ComponentsButtonsDescription PartsExternal sensor KIT RJ45 Reverse SidePort Description Change the input source Remote ControlPower on the product Adjust the volume Quickly select frequently used functions To place batteries in the remote controlUsing the remote control Used in Anynet+ mode and multimedia modeReceived by both display products 1 Connection Using an IR Stereo Cable sold separatelyOther display product using the dedicated stereo cable Ventilation Switching between portrait and landscapeInstallation on a Perpendicular Wall Model name DimensionsInstallation on an Indented Wall Plane viewInstalling the Wall Mount Installing the Wall MountPreparing before installing Wall-Mount Wall Mount Kit Specifications Vesa RS232C Cable Remote Control RS232CPin Signal Cable ConnectionFemale Gnd Pin No Standard Colour SignalLAN Cable Cross LAN cable PC to PC Connector RJ45Signal Direct LAN cable PC to HUBConnection ConnectionCommand type Value range Viewing control state Get control commandControlling Set control command CommandVolume control Power controlInput Source An input source code to be set on a product Setting the input source Set Input SourceInput source control Screen mode control PIP On/Off control Auto adjustment control PC and BNC onlyFull Natural Video Wall Mode ControlSafety Lock Set Video Wall Video Wall OnSet Video Wall On/Off WallOn Same as above NakOff 10x10 Video Wall ModelSet Number 10x10 Video Wall Model 1 ~Connection using the D-SUB cable Analogue type Connecting and Using a Source DeviceBefore Connecting Connecting to a PCSound → set Hdmi Sound to Pcdvi Connection using a Dual-link DVI cableConnection Using an HDMI-DVI Cable Picture → set each screen mode to Text under Picture ModePrecautions for using DP Connection Using an Hdmi CableConnection Using an DP Cable Connecting an External Monitor Connection Using the component Cable Connecting to a Video DeviceConnection Using the AV Cable ――Sound → set Hdmi Sound to Avhdmi Using an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting to an Audio SystemConnecting the LAN Cable Information Changing the Input sourceSource Edit NameUninstallation Using MDCMonitor Computer Connecting to MDCUsing MDC via RS-232C serial data communications standards Connection using a direct LAN cable Using MDC via EthernetConnection using a cross LAN cable Schedule Template Home featurePlayer PlayerApproving the Lite server Approving a connected device from the serverTo specify the group Setting the current timeApproving the Premium server Setting the current time Network File Published ContentNetwork Channel Local ChannelOption Name Operations Available features in the PlayerMenu items in the Player Landscape / Portrait Player page Settings menuSettings Internal / USBSafely removes USB memory NoneCurrent Time When Content is RunningViewing the details of the content that is running Music Picture ModePlaylist Template files and LFD.lfd files File Formats Compatible with PlayerNetwork Schedule Multiframe Contents Monitor Frequency is different from that of the monitor Video AudioFunctions not supported Flash Power PointCharts Vertical text Masked Image, Tiled Image content not supportedCompatible document file formats -- Extension .lfd Template filesCreation/editing/playback are only available Template Supported in Network Channel and LocalVideo File Formats Compatible with VideowallAvailable RestrictionsOnly one video Video file can be played per client Menu items in the Schedule Available features in the ScheduleSchedule Editing a channel schedule Configuring channel schedulesMarket Available features in the TemplateTemplate Home → Template → Enter ESelect the Edit Text window to enter text Configuring the background image/background musicEntering text Preview Save CancelConfigure Template Name and Storage Device? message appears Clone ProductClone Product Home → Clone Product → Enter EPC Connection Cable ID SettingsID Settings Device IDClone / Expand ――Connection DisplayPort daisy chainSelect how you want to connect your devices Home → Video Wall → Enter E Video WallApply to Video WallFormat Video WallHorizontal x Vertical Screen PositionHome → Network Status → Enter E Network StatusNetwork Status Check the current network and Internet connectionPicture Mode Picture ModeHome → On/Off Timer → Enter E On/Off TimerOn Timer On/Off TimerHoliday Management Off TimerTicker More settingsMore settings Home → More settings → Enter EHome → URL Launcher → Enter E URL LauncherURL Launcher Picture Screen AdjustmentMenu m → Picture → Picture Mode → Enter E Menu m → Picture → Enter E Picture Mode Picture Mode settings Adjustable optionsMenu m → Picture → Colour Temperature → Enter E Colour TemperaturePoint Off / On White BalancePoint Menu m → Picture → White Balance → Enter EMenu m → Picture → Calibrated value → Enter E ――If Picture Mode is set to Calibration, Gamma is disabledGamma Calibrated valuePicture Mode Advanced SettingsAdvanced Settings Flesh Tone RGB Only ModeDynamic Contrast Black TonePicture Options Digital Clean View Off Mpeg Noise Filter Hdmi Black LevelFilm Mode Off Motion Plus Dynamic Backlight Picture OptionsOff / Low / Medium / High / Auto Digital Clean ViewColour Tone Mpeg Noise FilterAuto / Low / Normal Film ModeColour Tone Off Digital Clean View Mpeg Noise Filter Hdmi Black LevelDynamic Backlight Off Film Mode OffMotion Plus Dynamic BacklightPicture Size · Position ResolutionPicture Size Picture SizePicture Size PositionZoom/Position Available resolutions Off / 1024x768 / 1280x768 / 1360x768 ResolutionPC Screen Adjustment Auto Adjustment100 Reset PictureMenu m → Picture → Reset Picture → Enter E Picture OffOnScreen Display PIP SettingsOnScreen Display 101PIP 102Onscreen Menu Orientation Source Content OrientationDisplay Orientation 103Screen Burn Protection Screen Protection104 Auto Protection TimeScreen Burn Protection Timer105 Side Grey Pixel Shift Timer106 Immediate display107 Message DisplayMenu m → OnScreen Display → Menu Language → Enter E Reset OnScreen DisplayMenu Language 108109 Sound AdjustmentSpeaker Settings Reset Sound Hdmi SoundSound Output Speaker SettingsReset Sound 110Network type Network SettingsNetwork 111112 Network Settings WiredConnecting to a Wired Network 113 Automatic Network Settings WiredManual Network Settings Wired Set Network type to Wired from the Network Settings114 Multimedia Device SettingsServer Network Settings Device Name115 AccessibilitySystem 116 SetupInitial settings System AccessibilityPlay via MagicInfo / URL Launcher 117118 Sleep TimerPower On Delay Time119 Auto Source SwitchingMax. Power Saving Power ControlAuto Power On PC module powerStandby Control Power ButtonAuto Power On Off PC module power Max. Power Saving 121Eco Sensor Eco Solution122 Energy Saving123 Temperature ControlNo Signal Power Off Auto Power OffDevice Manager Keyboard SettingsDevice Manager 124Select Mouse Mouse SettingsKeyboard Settings 125Pointer Speed Pointer Settings126 Pointer SizeMenu m → System → Play via → Enter E Play viaChange PIN 127Button Lock Safety LockSecurity 128Mobile Connection Lock Safety Lock Off · Power On Button Button Lock129 USB Auto Play LockGeneral General130 Smart SecuritySmart Security 131BD Wise Anynet+ Menu Description 132Anynet+ HDMI-CEC Anynet+ HDMI-CECSearch for Devices 133Anynet+ HDMI-CEC Auto Turn OffAnynet+ device ... appears on Troubleshooting for Anynet+Problem Possible Solution 134135 ProblemDivX Video On Demand Game Mode136 Hdmi Hot Plug137 Reset SystemMenu m → System → Reset System → Enter E Support Software UpdateUpdate now Auto updateMenu m → Support → Contact Samsung → Enter E Contact Samsung139 140 Go to Home141 Support Reset AllMenu m → Support → Reset All → Enter E 142USB HDD greater than 2TB is not supported Playing photos, videos and music Media Play143 File system and formats 144Compatible devices with media play Removing a USB device Using a USB deviceConnecting a USB device 145Approving a PC/mobile device connection Playing media content from a PC/mobile device146 147 Features provided in the media content listWhen connected to a home network Dlna Play content saved on a device connected to a home networkOption Name Operations Photos Videos Music Menu items in the media content list148 149 Available buttons and features during photo playback150 Pause or play music Available buttons and features during music playbackEnable or disable shuffle playback mode 151Subtitle Supported image resolutionsSupported Subtitle and Media play file formats 152File Extension Type Codec Comments 153Supported music file formats Supported Video Formats154 155 Troubleshooting GuideTesting the Product Checking the Resolution and Frequency156 Installation issue PC modeScreen issue Not Optimum Mode is displayed157 Adjust Brightness and ContrastSharpness Sound issue158 159 160 Remote control issueSource device issue Remote control does not workPIP menu is not available Other issueThere is no sound in Hdmi mode 161162 PC display settings cannot be savedDisplay output settings again. Ensure the set is turned on When booting the PC with the input source set toQuestion Answer Monitor SettingsHow can I change the resolution? 163164 How do I set powersaving mode?→ Screen Saver Settings or Bios Setup on the PC Screen Saver Settings or Bios Setup on the PC165 Specifications166 Rating PowerSaverNormal Operation Power saving mode Power off 167Pixel Clock Sync Polarity KHz MHz Preset Timing Modes168 Model Name UD46E-P / UD55E-P / UD55E-S169 Not a product defect Product damage caused by customers faultAppendix 170Applicable in countries with separate collection systems 171Correct disposal of batteries in this product Optimum Picture Quality What is afterimage burn-in?Optimum Picture Quality and Afterimage Burn-in Prevention 172Preventing afterimage burn-in 173174 Licence175 Terminology
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LH46UDEPLBB/NG, LH55UDEPLBB/NG, LH46UDEPLBB/EN, LH55UDEPLBB/EN specifications

Samsung has consistently been a frontrunner in the world of display technology, and its commercial display models, including the LH55UDEOLBB/EN, LH55UDEPLBB/EN, and LH46UDEPLBB/EN, exemplify this commitment to quality and innovation. These models cater to a wide range of applications, from corporate environments to retail spaces, delivering exceptional image quality, versatility, and energy efficiency.

The Samsung LH55UDEOLBB/EN is a 55-inch outdoor display that stands out with its ultra-bright 2,500-nit brightness, ensuring visibility even in direct sunlight. This feature is particularly beneficial for outdoor advertising and public displays. The display offers a resolution of 1920 x 1080 Full HD, enabling sharp and clear visuals that capture attention. Additionally, it is designed with an IP56 rating, meaning it is resistant to dust and water, making it suitable for various outdoor environments.

The LH55UDEPLBB/EN, another 55-inch model, shares many features with its outdoor counterpart but is optimized for indoor use. It boasts Samsung’s Quantum Dot technology which enhances color accuracy and vibrancy. The display’s slim bezels provide an almost seamless visual experience, making it ideal for video wall setups. With a brightness of 500 nits, it is perfect for indoor settings, ensuring that content is easily visible in well-lit conditions.

For those looking for a smaller option, the Samsung LH46UDEPLBB/EN offers a 46-inch screen with similar indoor capabilities. It features impressive color reproduction and a resolution of 1920 x 1080, delivering high-quality images that are perfect for presentations and advertising. This model is designed with energy efficiency in mind, allowing businesses to reduce operational costs without sacrificing performance.

All three displays are built with Samsung’s Smart Signage Platform, which allows for easy content management and scheduling via a user-friendly interface. This integrated platform simplifies the process of delivering dynamic content, making it convenient for users with varying levels of technical expertise.

In summary, the Samsung LH55UDEOLBB/EN, LH55UDEPLBB/EN, and LH46UDEPLBB/EN models boast advanced features and technologies designed to meet diverse display needs. From exceptional brightness levels and color reproduction to robust designs suitable for both indoor and outdoor applications, these displays set a high standard for reliability and performance in various commercial settings. With Samsung’s commitment to innovation, these models continue to redefine the possibilities in digital signage.
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