Installation and Connection

Before Contacting Service Personnel

Symptoms

Troubleshooting

No Power.

I want to install my projector on the ceiling.

External Source can not be selected.

zCheck the power cable connections.

zThe ceiling installation support is sold separately. Contact your local product distributor.

zBe sure that the connection cable(s) (video) is properly connected to the proper port. If the device is not connected properly, it can not be selected.

Menu and Remote Control

Symptoms

Troubleshooting

Remote control does not work.

zCheck whether your remote control is at a right angle and at the correct distance. Remove any obstacles between your remote control and the product.

zDirect lighting of 3-way light bulbs or other lighting device on the remote sensor of the projector may affect the sensitivity and cause the remote control to malfunction.

zCheck if the remote control battery is empty.

zCheck whether the LED indicator on the top of the projector is turned on.

I cannot select a menu.	z Check if the menu is displayed in gray. A gray-colored menu is unavailable.
Screen and External Source
Symptoms	Troubleshooting
Cannot see picture images.	z Be sure that the power cord of the projector is connected.

zBe sure that the proper input source is selected.

zCheck that the connectors are properly connected to the ports at the back of the projector.

zCheck the Remote Control batteries.

zBe sure that the <Color>, <Brightness> settings are not at their lower limit.

Poor color.	z Adjust the <Tint> and <Contrast>.
Images are not clear.	z Adjust the focus.
	z Check that the projection distance is either too far or too near to the screen.
Strange noise.	z If the strange sound continues, contact our service center.
The operating LED is lit up.	z Refer to Corrective Actions According to LED Indications.
Lines appear on the screen.	z Because noise may occur when using your PC, adjust the frequency of the screen.
No external device screen is displayed.	z Check the operating status for the external device and check whether the
	adjustment items, such as the Brightness and the Contrast have been changed
	correctly in the <Mode> command screen of the Projector menu.
Only blue screen appears.	z Be sure to properly connect the external devices. Check the connection cables
	again.
Screen is black and white or abnormal	z As mentioned above, check the adjustment items such as the Brightness, Contrast
color/ screen is too dark or bright.	and Color in the menu.
	z If you want to restore various settings to their factory defaults, run <Factory

SPL250WX/EN, SPL220WVX/EN, SPL250WVX/XT, SPL250WVX/ZN, SPL250WX/ZN specifications

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Before Contacting Service Personnel