Samsung LH85QMDPLGC/EN, LH85QMDPLGC/NG manual Troubleshooting Guide, 102, Testing the Product

Page 102

Chapter 11

Troubleshooting Guide

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Center

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1

Power off both the PC and product.

2

Disconnect all the cables from the product.

3

Power on the product.

4

If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Contents QM85D Table of contents Screen Adjustment Sound Adjustment Before Using the Product CopyrightSymbols Safety PrecautionsCleaning Power off the product and computerElectricity and Safety StorageInstallation Install the product in a kitchen or near a kitchen counter Sloped surface, etcProduct or cause a fire Operation Output ports, etc Product failure, an electric shock or fire may resultPage Precautions when handling the panel Preparations Warranty card Regulatory guideQuick setup guide Checking the ComponentsItems sold separately DP-DVI cablePanel Key PartsControl Panel Description ButtonsReturn Control menuButtons Description Reverse Side Port DescriptionAnti-theft Lock To lock an anti-theft locking deviceChange the input source Remote ControlPower on the product Not Available Adjust the volume MagicInfo Player I Launch ButtonTo place batteries in the remote control Using the remote controlQuickly select frequently used functions Connection Using an IR Stereo Cable sold separately Installation on a Perpendicular Wall Tilting Angle and RotationVentilation Plane view Dimensions―Installation―on an Indented Wall Model nameInstalling the Wall Mount Installing the Wall MountWall Mount Kit Specifications Vesa Cable Connection Remote Control RS232CPin Signal RS232C CableLAN Cable Pin No Standard Color SignalRS232C cable Connector 9-Pin D-Sub to Stereo Cable FemaleDirect LAN cable PC to HUB Connector RJ45Signal Cross LAN cable PC to PCConnection ConnectionCommand Viewing control state Get control commandControlling Set control command Command type Value rangePower control Volume controlSetting the input source Set Input Source Input source controlInput Source An input source code to be set on a product Screen mode control Auto adjustment control PC and BNC only PIP On/Off controlVideo Wall Mode Control Safety LockFull Natural WallOn Same as above Nak Video Wall OnSet Video Wall On/Off Set Video Wall10x10 Video Wall Model Off10x10 Video Wall Model 1 ~ Set Number DataConnecting to a PC Connecting and Using a Source DeviceBefore Connecting Connection using the D-SUB cable Analog typeConnection using a DVI cable Digital type Connection Using an HDMI-DVI CableConnection Using an Hdmi Cable Connection Using an DP CablePrecautions for using DP Connecting to a Video Device Connecting to an Audio System Using an Hdmi cable or Hdmi to DVI Cable up to 1080pConnecting the LAN Cable Attaching the Network box Sold separately Press Source on the remote control, and select MagicInfo Connecting the Network box Sold separatelyEntering MagicInfo mode MagicInfoEnter the IP information Select TCP/IP stepEdit Name Changing the Input sourceSource SourceUsing MDC UninstallationConnecting to MDC Using MDC via RS-232C serial data communications standardsUsing MDC via Ethernet Connection using a direct LAN cableConnection using a cross LAN cable Multi Screen Home featureMulti Screen Home → Multi Screen → Enter EPicture Mode Picture ModeOff Timer On/Off TimerOn Timer On/Off TimerHoliday Management View the network settings Network SettingsNetwork Settings Home → Network Settings→ Enter EMagicInfo Player MagicInfo PlayerHome → MagicInfo Player I → Enter E Device ID ID SettingsID Settings PC Connection CableHorizontal x Vertical Video WallVideo Wall Video WallScreen Position FormatPicture settings menu appears More settingsMore settings Home → More settings → Enter EPicture Screen AdjustmentMenu m → Picture → Picture Mode → Enter E Backlight 100 Brightness Contrast Sharpness Color Tint G/RPicture Mode Picture Mode settings Adjustable options Menu m → Picture → Enter EWhite Balance Color TemperatureMenu m → Picture → Color Temperature → Enter E Menu m → Picture → White Balance → Enter ECalibrated Value ――If Picture Mode is set to Calibration, Gamma is disabledGamma Menu m → Picture → Calibrated Value → Enter EPicture Options Film Mode Off Auto Motion PlusPicture Options Digital NR Off Hdmi Black LevelDigital NR Film ModeColor Tone Hdmi Black LevelAuto Motion Plus ResetColor Tone Off Digital NR Hdmi Black Level Low Film Mode Dynamic BacklightPicture Size · Zoom/Position ResolutionPicture Size Picture SizeResolution Zoom/PositionPicture Size Auto Adjustment PC Screen AdjustmentResets your current picture mode to its default settings Reset PictureMenu m → Picture → Reset Picture → Enter E Picture OffMulti Screen Reset OnScreen DisplayOnScreen Display OnScreen DisplayPIP Landscape PIP PortraitRestrictions Main picture Sub picturePC, HDMI1, HDMI2, DisplayPort1, DisplayPort2, DisplayPort3 Triple Screen Landscape Triple Screen PortraitFour Screen Landscape Four Screen PortraitRotate Menu Rotate ContentRotation Aspect RatioPixel Shift Available Settings Optimum SettingsScreen Protection Screen ProtectionTimer Timer Off / Repeat / IntervalMessage Display Menu m → OnScreen Display → Menu Language → Enter E Reset OnScreen DisplayMenu Language Set the menu languageSystem SetupInitial settings System SystemTime Sleep TimerPower On Delay Clock SetMagicInfo I Source Primary Source Recovery Auto Source SwitchingAuto Source Switching Primary SourcePC Module Power Power ControlAuto Power On Power ControlNetwork Standby Off Power Button Power ButtonAuto Power On Off PC Module Power Standby ControlEnergy Saving Eco SolutionEco Solution Eco SensorAuto Power Off Temperature ControlNo Signal Power Off Energy Saving Off Eco Sensor Screen Lamp ScheduleChange PIN Menu m → System → Change PIN → Enter EHdmi Hot Plug GeneralSecurity GeneralReset System Menu m → System → Reset System → Enter ESound Adjustment Hdmi SoundSound Sound on Video Call Speaker SelectionReset Sound Menu m → Sound → Reset Sound → Enter ESupport Software UpdateMenu m → Support → Software Update → Enter E Contact SamsungNetwork Settings Picture ModeOn/Off Timer Go to HomeID Settings More settings100 101 Reset AllMenu m → Support → Reset All → Enter E SupportChecking the Resolution and Frequency Troubleshooting GuideTesting the Product 102Not Optimum Mode is displayed Installation issue PC modeScreen issue 103Adjust Brightness and Contrast 104Sound issue 105Sharpness 106 Volume is too lowThere is audible sound when the volume is muted Video is available but there is no soundRemote control does not work Remote control issueSource device issue 107108 Other issueThere is no sound in Hdmi mode Multi Screen menu is not availableHDMI-CEC does not work This product does not support the HDMI-CEC feature109 IR sensor is not functioning110 SettingsHow can I change the resolution? Question AnswerHow do I set powersaving mode? 111Question Specifications 112113 114 PowerSaverPowerSaver Normal Operation Power saving mode Power off RatingPreset Timing Modes 115Resolution 116Pixel Clock Sync Polarity KHz MHz 117 118 Product damage caused by customers faultAppendix Not a product defect119 Correct disposal of batteries in this productApplicable in countries with separate collection systems Optimum Picture Quality Optimum Picture Quality and Afterimage Burn-in Prevention120 Prevention of Afterimage Burn-in121 Preventing afterimage burn-inLicense 122Terminology 123
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LH85QMDPLGC/CH, LH85QMDPLGC/NG, LH85QMDPLGC/UE, LH85QMDPLGC/XY, LH85QMDPLGC/EN specifications

The Samsung LH85QMDPLGC/XV and LH85QMDPLGC/XY are high-performance display solutions that showcase Samsung’s commitment to innovation in video display technology. These models belong to Samsung's QLED signage series, designed specifically for commercial applications where reliability and outstanding image quality are paramount.

One of the remarkable features of these models is the Quantum Dot technology, which enhances color accuracy and brightness levels. This technology allows for vivid and lifelike images that captivate audiences, making it ideal for high-traffic areas like retail spaces, airports, and corporate environments. The displays support high dynamic range (HDR), which further improves contrast and detail in the visuals, ensuring that every image is sharp and clear, even in challenging lighting conditions.

The LH85QMDPLGC/XV and LH85QMDPLGC/XY models offer a resolution of 3840 x 2160 pixels, ensuring that every piece of content is displayed in stunning 4K clarity. This high resolution provides an immersive viewing experience that is crucial for advertising and presentations.

Additionally, both models come equipped with Samsung's MagicINFO software, which allows users to manage and schedule content effortlessly. This user-friendly functionality makes it easy to implement digital signage strategies that can be updated remotely, streamlining content management across multiple displays.

Durability is another significant characteristic of the LH85QMDPLGC series. Built for continuous operation, the displays boast a robust design, ensuring they can withstand the rigors of constant use in busy environments. They also feature an anti-glare coating, reducing reflections and enhancing visibility even in brightly lit spaces.

Compatibility is a noteworthy aspect of these models as well. They support various input formats, allowing for easy integration with different media sources. The displays can be connected to external devices like digital media players, computers, and other multimedia sources seamlessly.

In summary, the Samsung LH85QMDPLGC/XV and LH85QMDPLGC/XY displays are powerful commercial signage solutions that prioritize clarity, color accuracy, and durability. With their advanced technologies and user-friendly features, they are designed to meet the demands of any commercial setting, making them a perfect choice for businesses looking to enhance their visual communications.
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