Samsung LH85QMDPLGC/XY manual 106, Volume is too low, Video is available but there is no sound

Page 106

Sound issue

The volume is too low.

Adjust the volume.

If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software program.

Video is available but there is no sound.

If an HDMI cable is connected, check the audio output settings on the PC.

Go to Sound and change Speaker Selection to Internal Speaker.

If a source device is used

•• Make sure the audio cable is properly connected to the audio input port on the product.

•• Check the audio output settings for the source device.

(For example, if an HDMI cable is connected to the monitor, the audio setting for the cable box may need to be changed to HDMI.)

If a DVI-HDMI cable is used, a separate audio cable is required.

If the product has a headphone port, make sure nothing is connected to it.

Reconnect the power cable to the device and then reboot the device.

There is static coming from the speakers.

Check the cable connection. Make sure a video cable is not connected to an audio input port.

Check the signal strength after connecting a cable.

Low signal level can cause corrupted sound.

There is audible sound when the volume is muted.

When Speaker Selection is set to External Speaker, the volume button and mute function are

 

disabled.

 

Adjust the volume for the external speakers.

 

 

 

Audio settings for main speakers are separate from the internal speakers on the product.

 

Changing or muting the volume on the product does not affect an external amplifier(decoder).

 

 

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Contents QM85D Table of contents Screen Adjustment Sound Adjustment Before Using the Product CopyrightSymbols Safety PrecautionsCleaning Power off the product and computerElectricity and Safety StorageInstallation Sloped surface, etc Install the product in a kitchen or near a kitchen counterProduct or cause a fire Operation Output ports, etc Product failure, an electric shock or fire may resultPage Precautions when handling the panel Preparations Warranty card Regulatory guideQuick setup guide Checking the ComponentsItems sold separately DP-DVI cablePanel Key PartsControl Panel Description ButtonsControl menu ReturnButtons Description Reverse Side Port DescriptionAnti-theft Lock To lock an anti-theft locking deviceChange the input source Remote ControlPower on the product Not Available Adjust the volume MagicInfo Player I Launch ButtonUsing the remote control To place batteries in the remote controlQuickly select frequently used functions Connection Using an IR Stereo Cable sold separately Tilting Angle and Rotation Installation on a Perpendicular WallVentilation Plane view Dimensions―Installation―on an Indented Wall Model nameInstalling the Wall Mount Installing the Wall MountWall Mount Kit Specifications Vesa Cable Connection Remote Control RS232CPin Signal RS232C CableLAN Cable Pin No Standard Color SignalRS232C cable Connector 9-Pin D-Sub to Stereo Cable FemaleDirect LAN cable PC to HUB Connector RJ45Signal Cross LAN cable PC to PCConnection ConnectionCommand Viewing control state Get control commandControlling Set control command Command type Value rangePower control Volume controlInput source control Setting the input source Set Input SourceInput Source An input source code to be set on a product Screen mode control Auto adjustment control PC and BNC only PIP On/Off controlSafety Lock Video Wall Mode ControlFull Natural WallOn Same as above Nak Video Wall OnSet Video Wall On/Off Set Video Wall10x10 Video Wall Model Off10x10 Video Wall Model 1 ~ Set Number DataConnecting to a PC Connecting and Using a Source DeviceBefore Connecting Connection using the D-SUB cable Analog typeConnection using a DVI cable Digital type Connection Using an HDMI-DVI CableConnection Using an DP Cable Connection Using an Hdmi CablePrecautions for using DP Connecting to a Video Device Connecting to an Audio System Using an Hdmi cable or Hdmi to DVI Cable up to 1080pConnecting the LAN Cable Attaching the Network box Sold separately Press Source on the remote control, and select MagicInfo Connecting the Network box Sold separatelyEntering MagicInfo mode MagicInfoEnter the IP information Select TCP/IP stepEdit Name Changing the Input sourceSource SourceUsing MDC UninstallationConnecting to MDC Using MDC via RS-232C serial data communications standardsUsing MDC via Ethernet Connection using a direct LAN cableConnection using a cross LAN cable Multi Screen Home featureMulti Screen Home → Multi Screen → Enter EPicture Mode Picture ModeOff Timer On/Off TimerOn Timer On/Off TimerHoliday Management View the network settings Network SettingsNetwork Settings Home → Network Settings→ Enter EMagicInfo Player MagicInfo PlayerHome → MagicInfo Player I → Enter E Device ID ID SettingsID Settings PC Connection CableHorizontal x Vertical Video WallVideo Wall Video WallScreen Position FormatPicture settings menu appears More settingsMore settings Home → More settings → Enter EPicture Screen AdjustmentMenu m → Picture → Picture Mode → Enter E Backlight 100 Brightness Contrast Sharpness Color Tint G/RPicture Mode Picture Mode settings Adjustable options Menu m → Picture → Enter EWhite Balance Color TemperatureMenu m → Picture → Color Temperature → Enter E Menu m → Picture → White Balance → Enter ECalibrated Value ――If Picture Mode is set to Calibration, Gamma is disabledGamma Menu m → Picture → Calibrated Value → Enter EPicture Options Film Mode Off Auto Motion PlusPicture Options Digital NR Off Hdmi Black LevelDigital NR Film ModeColor Tone Hdmi Black LevelAuto Motion Plus ResetColor Tone Off Digital NR Hdmi Black Level Low Film Mode Dynamic BacklightPicture Size · Zoom/Position ResolutionPicture Size Picture SizeZoom/Position ResolutionPicture Size Auto Adjustment PC Screen AdjustmentResets your current picture mode to its default settings Reset PictureMenu m → Picture → Reset Picture → Enter E Picture OffMulti Screen Reset OnScreen DisplayOnScreen Display OnScreen DisplayPIP Landscape PIP PortraitMain picture Sub picture RestrictionsPC, HDMI1, HDMI2, DisplayPort1, DisplayPort2, DisplayPort3 Triple Screen Landscape Triple Screen PortraitFour Screen Landscape Four Screen PortraitRotate Menu Rotate ContentRotation Aspect RatioPixel Shift Available Settings Optimum SettingsScreen Protection Screen ProtectionTimer Timer Off / Repeat / IntervalMessage Display Menu m → OnScreen Display → Menu Language → Enter E Reset OnScreen DisplayMenu Language Set the menu languageSystem SetupInitial settings System SystemTime Sleep TimerPower On Delay Clock SetMagicInfo I Source Primary Source Recovery Auto Source SwitchingAuto Source Switching Primary SourcePC Module Power Power ControlAuto Power On Power ControlNetwork Standby Off Power Button Power ButtonAuto Power On Off PC Module Power Standby ControlEnergy Saving Eco SolutionEco Solution Eco SensorAuto Power Off Temperature ControlNo Signal Power Off Energy Saving Off Eco Sensor Screen Lamp ScheduleChange PIN Menu m → System → Change PIN → Enter EHdmi Hot Plug GeneralSecurity GeneralReset System Menu m → System → Reset System → Enter EHdmi Sound Sound AdjustmentSound Sound on Video Call Speaker SelectionReset Sound Menu m → Sound → Reset Sound → Enter ESupport Software UpdateMenu m → Support → Software Update → Enter E Contact SamsungNetwork Settings Picture ModeOn/Off Timer Go to HomeMore settings ID Settings100 101 Reset AllMenu m → Support → Reset All → Enter E SupportChecking the Resolution and Frequency Troubleshooting GuideTesting the Product 102Not Optimum Mode is displayed Installation issue PC modeScreen issue 103Adjust Brightness and Contrast 104105 Sound issueSharpness 106 Volume is too lowThere is audible sound when the volume is muted Video is available but there is no soundRemote control does not work Remote control issueSource device issue 107108 Other issueThere is no sound in Hdmi mode Multi Screen menu is not availableHDMI-CEC does not work This product does not support the HDMI-CEC feature109 IR sensor is not functioning110 SettingsHow can I change the resolution? Question Answer111 How do I set powersaving mode?Question Specifications 112113 114 PowerSaverPowerSaver Normal Operation Power saving mode Power off RatingPreset Timing Modes 115116 ResolutionPixel Clock Sync Polarity KHz MHz 117 118 Product damage caused by customers faultAppendix Not a product defectCorrect disposal of batteries in this product 119Applicable in countries with separate collection systems Optimum Picture Quality Optimum Picture Quality and Afterimage Burn-in Prevention120 Prevention of Afterimage Burn-in121 Preventing afterimage burn-inLicense 122Terminology 123
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LH85QMDPLGC/CH, LH85QMDPLGC/NG, LH85QMDPLGC/UE, LH85QMDPLGC/XY, LH85QMDPLGC/EN specifications

The Samsung LH85QMDPLGC/XV and LH85QMDPLGC/XY are high-performance display solutions that showcase Samsung’s commitment to innovation in video display technology. These models belong to Samsung's QLED signage series, designed specifically for commercial applications where reliability and outstanding image quality are paramount.

One of the remarkable features of these models is the Quantum Dot technology, which enhances color accuracy and brightness levels. This technology allows for vivid and lifelike images that captivate audiences, making it ideal for high-traffic areas like retail spaces, airports, and corporate environments. The displays support high dynamic range (HDR), which further improves contrast and detail in the visuals, ensuring that every image is sharp and clear, even in challenging lighting conditions.

The LH85QMDPLGC/XV and LH85QMDPLGC/XY models offer a resolution of 3840 x 2160 pixels, ensuring that every piece of content is displayed in stunning 4K clarity. This high resolution provides an immersive viewing experience that is crucial for advertising and presentations.

Additionally, both models come equipped with Samsung's MagicINFO software, which allows users to manage and schedule content effortlessly. This user-friendly functionality makes it easy to implement digital signage strategies that can be updated remotely, streamlining content management across multiple displays.

Durability is another significant characteristic of the LH85QMDPLGC series. Built for continuous operation, the displays boast a robust design, ensuring they can withstand the rigors of constant use in busy environments. They also feature an anti-glare coating, reducing reflections and enhancing visibility even in brightly lit spaces.

Compatibility is a noteworthy aspect of these models as well. They support various input formats, allowing for easy integration with different media sources. The displays can be connected to external devices like digital media players, computers, and other multimedia sources seamlessly.

In summary, the Samsung LH85QMDPLGC/XV and LH85QMDPLGC/XY displays are powerful commercial signage solutions that prioritize clarity, color accuracy, and durability. With their advanced technologies and user-friendly features, they are designed to meet the demands of any commercial setting, making them a perfect choice for businesses looking to enhance their visual communications.
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