Samsung LH65DMEXTBC/EN manual 176, Other issue

Page 176

Other issue

The product smells like plastic.	The plastic smell is normal and disappears over time.

The monitor appears tilted.	Remove and then attach the stand again to the product.

Audio orvideo cuts out intermittently.	Check the cable connection and connect it again if required.

	Using a very hard or thick cable may corrupt audio and video files.
	Make sure cables are flexible enough to ensure durability. When mounting the product onto a
	wall, it is recommended to use right-angle cables.

Small particles are found on the edges of the product.	The particles are part of the product design. The product is not defective.

The PIP menu is not available.	The menu is enabled or disabled depending on the Source mode.

When I try to change the PC resolution, a message "The defined resolution is not supported." appears.

The message "The defined resolution is not supported." appears if the input source resolution exceeds the maximum resolution of the display.

To resolve the issue, change the PC resolution to a resolution supported on the display.

There is no sound from the speakers in HDMI mode when a	DVI cables do not transmit sound data.
DVI-HDMI cable is connected.	Make sure to connect the audio cable to the correct input jack to enable audio.

HDMI Black Level is not functioning properly on an HDMI	This function is available only when a source device, such as a DVD player and STB, is
device with YCbCr output.	connected to the product via an HDMI (RGB signal) cable.

There is no sound in HDMI mode.	Displayed picture colours may not look normal. Video or sound may not be available. This can
	occur if a source device that only supports an older version of the HDMI standard is connected
	to the product.
	If these issues occur, connect an audio cable along with the HDMI cable.

	Some PC graphics cards may not automatically recognize HDMI signals that do not include
	sound. In this case, manually select a sound input.

PC

DVI PC

Sound input	Screen mode
Auto	PC settings
Audio In (Stereo ports)	PC settings

176

Image 176

Contents DM65E-BC Table of contents Home feature Sound Adjustment Support Appendix Before Using the Product CopyrightSafety Precautions SymbolsCleaning Power off the product and computerElectricity and Safety StorageInstallation Samsung Operation Vent or input/output ports, etc Page Components PreparationsChecking the Components Page Parts Control PanelPanel Key Buttons DescriptionPower off ReturnMenu ReturnRJ45 Reverse SidePort Description Tray Buttons & Port DescriptionInstalling the Tray Using the touch function To lock an anti-theft locking device Plug In Module Sold separatelyAnti-theft Lock Go to Home Launch Button Remote ControlReturn to the previous menu It sets safe lock function To place batteries in the remote controlQuickly select frequently used functions Installation on a Perpendicular Wall VentilationInstalling the Wall Mount Preparing before installing Wall-MountInstalling the Wall Mount Installation on an Indented WallStandard Screw Quantity Millimeters Wall Mount Kit Specifications VesaModel name Remote Control RS232C Pin SignalCable Connection RS232C CablePin No Standard Colour Signal RS232C cable Connector 9-Pin D-Sub to Stereo CableLAN Cable Male type RxConnector RJ45 SignalDirect LAN cable PC to HUB Cross LAN cable PC to PCConnection ConnectionViewing control state Get control command Controlling Set control commandCommand Command type Value rangePower control Volume controlInput Source An input source code to be set on a product Setting the input source Set Input SourceInput source control Screen mode control Auto adjustment control PC and BNC only PIP On/Off controlVideo Wall Mode Control Safety LockSetting the video wall Set Video Wall Mode Safety Lock Safety lock code to be set on a product OFF AckVideo Wall On 10x10 Video Wall Model Off10x10 Video Wall Model 1 ~ WallSNo Product Number code assigned to the productData 0x01 0x02 0x63 0x64 AckUsing a touchscreen monitor Read below before using the productTouchscreen monitor To control the OSD menu by touch inputMouse Digitizer Gestures Plug & Play Single Multi RequirementsCompatible operating systems Connecting the devices using a D-SUB cable Connecting the touchscreen monitorConnecting to a PC Connecting to a laptop or tablet PC Connected input sourceCalibrating a monitor Configuring the touchscreen monitor settingsAccessing via Tablet PC Settings in Windows Calibration Touch this screen to identity it as the touchscreenDigitizer Calibration Tool Touchscreen monitor has been calibrated successfullyControlling the screen Touchscreen gesturesTap DragFlick Zoom in/outAdministrator menu ButtonsDescriptionConnecting and Using a Source Device Before ConnectingConnecting to a PC Connection using the D-SUB cable Analogue typeConnection using a DVI cable Digital type Connection Using an HDMI-DVI CablePicture → set each screen mode to Text under Picture Mode Sound → set Hdmi Sound to PcdviConnection Using an Hdmi Cable Connecting to a Video Device ――Sound → set Hdmi Sound to AvhdmiConnecting to an Audio System Using an Hdmi cable or Hdmi to DVI Cable up to 1080pConnecting the LAN Cable Changing the Input source SourceEdit Name InformationUninstallation Using MDCMDC Programme Installation Uninstallation Connecting to MDC Using MDC via RS-232C serial data communications standardsMonitor1 ComputerUsing MDC via Ethernet Connection using a direct LAN cableConnection using a cross LAN cable Home feature PlayerPlayer ScheduleApproving a connected device from the server Approving the Lite serverSetting the current time To specify the groupApproving the Premium server Setting the current time Published Content Network ChannelLocal Channel Network FileOption Name Operations Available features in the PlayerMenu items in the Player Player page Settings menu SettingsInternal / USB Landscape / PortraitNone / My Templates Safely removes USB memoryCurrent time When Content is RunningViewing the details of the content that is running Changing the settings for the content that is running Template files and LFD.lfd files File Formats Compatible with PlayerNetwork Schedule Multiframe Contents Video Audio ImageFlash Power Point Only video content is supported Template filesChannel and Local Channel Compatible document file formats Extension .lfdFile Formats Compatible with Videowall VideoAvailable RestrictionsOnly one video Video file can be played per client Available features in the Schedule ScheduleMenu items in the Schedule TypeSelect a channel to edit Configuring channel schedulesEditing a channel schedule Available features in the Template TemplateHome → Template → Enter E Market OrientationSelect the Edit Text window to enter text Configuring the background image/background musicEntering text Save Cancel Configure Template Name and StoragePreview New townClone Product Clone ProductHome → Clone Product → Enter E Device? message appearsID Settings ID SettingsDevice ID PC Connection CableVideo Wall Apply toVideo Wall Home → Video Wall → Enter EVideo Wall Horizontal x VerticalScreen Position FormatNetwork Status Network StatusCheck the current network and Internet connection Home → Network Status → Enter EPicture Mode Picture ModeOn/Off Timer On TimerOn/Off Timer Home → On/Off Timer → Enter EOff Timer Holiday ManagementMore settings More settingsHome → More settings → Enter E TickerURL Launcher Home → URL Launcher → Enter EPicture Screen AdjustmentMenu m → Picture → Picture Mode → Enter E Picture Mode Picture Mode settings Adjustable options Menu m → Picture → Enter EColour Temperature Menu m → Picture → Colour Temperature → Enter EWhite Balance PointMenu m → Picture → White Balance → Enter E Point Off / On100 GammaCalibrated value Advanced Settings Advanced SettingsPicture Mode 101102 Picture Options 103Picture Options Dynamic BacklightDigital Clean View 104Colour Tone Mpeg Noise FilterFilm Mode Colour Tone Off Digital Clean View Auto Mpeg Noise FilterFilm Mode Off Motion Plus 105Off Switches Motion Plus off Standard Sets Motion Plus to Standard mode106 Motion Plus· Position Resolution Off Picture Size107 Picture SizeResolution Off 108Position Zoom/Position109 ResolutionAvailable resolutions Off / 1024x768 / 1280x768 / 1360x768 110 Auto AdjustmentPC Screen Adjustment Reset Picture Menu m → Picture → Reset Picture → Enter EPicture Off 111PIP Settings Reset OnScreen DisplayOnScreen Display 112Source Content Orientation Display Orientation113 Onscreen Menu OrientationScreen Protection 114Auto Protection Time Screen Burn ProtectionScreen Burn Protection Timer115 Pixel Shift Timer 116Immediate display Side GreyMessage Display 117Reset OnScreen Display Menu Language118 Menu m → OnScreen Display → Menu Language → Enter ESound Adjustment Sound Mode119 SoundSound Effect 120Virtual Surround Dialog ClarityHdmi Sound Sound on Video Call121 Menu m → Sound → Hdmi Sound → Enter ESpeaker Settings Dolby Digital Comp122 Sound Output123 Auto VolumeReset Sound Network Settings Network124 Network type125 Network Settings WiredConnecting to a Wired Network Automatic Network Settings Wired Manual Network Settings WiredSet Network type to Wired from the Network Settings 126Network Setting Wireless Connecting to a Wireless NetworkAutomatic Network Setup Wireless Set Network type to Wireless from the Network SettingsDoes not have security, go to step Manual Network Setup Wireless128 How to set up using Wpspbc 129If your router has a Wpspbc button, follow these steps Select WPSPBC, press E, and then press E againWi-Fi Direct Multimedia Device SettingsMenu m → Network → Wi-Fi Direct → Enter E Menu m → Network → Multimedia Device Settings → Enter E131 Server Network SettingsScreen Mirroring SignageDisplay 1 ~ 6 / User Input Device Name132 133 AccessibilitySystem Setup Initial settings SystemAccessibility 134Admin Menu Lock Touch Control135 Touch Control LockSleep Timer Power On DelayTime 136Auto Source Switching 137Power Control Auto Power OnPC module power Max. Power SavingPower Button Auto Power On Off PC module power Max. Power Saving139 Standby ControlEco Solution Eco Solution140 Energy SavingNo Signal Power Off Auto Power Off141 Screen Lamp Schedule142 Temperature ControlMenu m → System → Temperature Control → Enter E Keyboard Settings Device Manager143 Device ManagerMouse Settings Keyboard Settings144 Select MousePointer Settings 145Pointer Size Pointer Speed146 Play viaChange PIN Safety Lock Security147 Button LockSafety Lock 148USB Auto Play Lock Mobile Connection LockGeneral 149Smart Security GeneralSmart Security 150BD Wise 151 Anynet+ HDMI-CECAnynet+ HDMI-CEC Anynet+ Menu Description152 Anynet+ HDMI-CECAuto Turn Off Search for Devices153 Troubleshooting for Anynet+Problem Possible Solution Problem 154Game Mode 155Hdmi Hot Plug DivX Video On Demand156 Reset SystemMenu m → System → Reset System → Enter E Software Update Reset AllSupport Contact SamsungPlaying photos, videos and music Media Play 158File system and formats 159Compatible devices with media play Using a USB device Connecting a USB device160 Removing a USB devicePlaying media content from a PC/mobile device 161Approving a PC/mobile device connection Select Network from Source. The Network Device menu appearsFeatures provided in the media content list When connected to a home network Dlna162 Source → Source → USBOption Name Operations Photos Videos Music Menu items in the media content list163 Available buttons and features during photo playback 164165 Shuffle Available buttons and features during music playback166 Supported image resolutions Supported Subtitle and Media play file formats167 Subtitle168 Supported music file formatsSupported Video Formats File Extension Type Codec Comments169 Troubleshooting Guide Testing the ProductChecking the Resolution and Frequency 170Installation issue PC mode Screen issueNot Optimum Mode is displayed 171Adjust Brightness and Contrast 172 Sharpness Sound issue 173 174 Go to Sound and change Speaker Settings to InternalThis case, set Speaker Settings to External Remote control issue Source device issueTouch function issues 175Other issue 176177 IR sensor is not functioning178 Question AnswerQuestion How do I set powersaving mode?179 Specifications 180181 ――Plug-and-PlayVertical Frequency Pixel Clock Sync Polarity KHz MHz Preset Timing Modes182 183 184 Responsibility for the Pay Service Cost to CustomersAppendix What is afterimage burn-in? Optimum Picture Quality and Afterimage Burn-in Prevention185 Optimum Picture Quality186 Preventing afterimage burn-inLicence 187Terminology 188

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