Samsung SHR-2040P/GAR, SHR-2042P, SHR-2040PX, SHR-2040P/XEC manual 6TroubleshootingFAQ

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SHR-2040/2041/2042 USER’S MANUAL

6Troubleshooting(FAQ)

1.The system power is dead and LED in front of the system does not operate at all.

-Please check the power connection.

-Check the power voltage.

-If all your efforts like above end up with nothing, check or exchange the power supply.

2.Video data remains in the system but some channels displays no video data but turns all blue.

-Check the image of the camera connected to the system. Improper input of camera input may cause this symptom.

-Check the camera power supply.

-Sometimes, you see this symptom when the video data is connected with multisystems and the video signal from the video data distributor in use feels weak. If it’s the case, you shall connect the camera images with SHR-2040/2041/2042 DVR directly to check or improve such a symptom.

3.The REC button in front has no effect on turning on REC LED or recording process.

-Please check the HDD space.

-Please check the Record Mode setup in MENU. It should be Off.

4.All the front LEDs are in operation but the monitor remains black.

-Video out may come out differently with the connected monitor. In short, Video Out is set to Composite Output but connected to VGA Input Monitor or vice versa. Then, keep pressing both the "MODE" button and the "0" button on the left for 5 seconds until LED lights on in the order of 1.2.3.4.5 to change the Video Out mode.

5.The front LED blinks and the logo screen repeatedly appears.

-This symptom may be resulted from failure of HDD connection inside SHR-2040/2041/2042 DVR. Take off the cover and check HDD connection status. If HDD connection has no problem, please consult with the shop where you bought SHR-2040/2041/2042 DVR.

6.You cannot enter MENU by forgotten password.

-If you forget the password, you shall reset SHR-2040/2041/2042 DVR to the values set at the factory. Keep pressing both the "MODE" button and the "5" button on the left for 5 seconds until LED lights on in the order of 12345 The password default is "4321".

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Contents Real Time DVR Safety Regulations Before we start Contents PTZ camera Control Mode Recording ModeBackup Network Setup10-1 10-4 10-5 10-7 10-9 10-11 Smart ViewerOverview 1Introduction 2Features Search 3Part Names and FunctionsDisplay ModeZoomtele ReverseAudio Setup Button Freezewide Fast / StepUSB USB Chapter Installation 1Installation Environment Setup 2Checking Product & Accessory 3HDD Addition HDD Addition ProcedureSHR-2041 SHR-2042 SHR-2040 SHR-2041/2042 BRACKET-HDD SHR-2040/2041/2042 USER’S Manual Cable SHR-2040/2041/2042 USER’S Manual Page SHR-2040/2041/2042 USER’S Manual $ The cable should be out from the left hole Connecting with other device 1Connecting the Video, Audio, and Monitor SHR-2041/2042 2Connecting the Network Connecting to Internet through Ethernet10/100BaseT 3Connecting the USB Name Function 4Connecting the Alarm Input/OutputAlarm IN/OUT Connection 5Connecting the RS-485 Device Chapter Live 1System Operation Definition of Live Screen Icon 2Live screen ModeAuto sequence Mode Definition of Live Screen ModeSplit Mode PIPPicture In Picture ModeSelecting Live Screen Mode Audio On/Off Setup in the 4 Split Mode Audio On/Off Setup in the Full ScreenChannel Selection and Audio On/Off Setup in the PIP Mode Freeze Function 4Freeze and ZoomZoom Function 5Event Monitoring 6Spot-out monitoring Chapter Menu Setup Before Use 1System Date/Time/Language SetupOn DST Operation Password System Log Load Factory DefaultSystem Log List Event LogUSB S/W Upgrade System Information and SetupDevice Erase External HDD Setup HDD SetupHDD Information HDD End Mode HDD Mode SetupHDD End Beep Remote control Device System Shutdown 2Camera Camera ConfigSHR-2040/2041/2042 USER’S Manual Protocol PTZ DeviceBaurate Screen Setup Spot Out Event Monitor 3MonitoringOSG Display Spot Out ChannelCH Support MonitorRate 4Recording ModeRecord Mode QualityAuto Deletion Record Video size ModeSize Video Size 5Event Record ModeEvent Record Mode setup Event Record Mode setupVideo size Video size is displayed at the bottom of left Post-EventAlarm-out Alarm Detection SetupBeep-Out Motion Detection Mode Motion Detection SetupArea Sensitivity Video Loss Detection SetupVideo Loss State 6Record Schedule Holiday Schedule / Event RecordBackup 7Backup8Network IP SetupAdsl User ID PasswordGateway Subnet MaskYou may select either TCP or UDP for the protocol type Transfer Protocol SettingsOn/Off Off is default but you may choose On Callback SettingsEvent of UDP Setup from Transfer Protocol Setup 9Network SetupPort Setup for SmartViewer Connection Event of TCP Setup from Transfer Protocol SetupChapter PTZ Camera Control PTZ Tele Wide View Preset 1PTZ Camera Control ModePage 2Basic Operation of PAN, TILT, & Zoom For AD Protocol PTZ Camera, this memorizes only 7 Presets 3Preset SetupSHR-2040/2041/2042 USER’S Manual 4Camera Menu Setup 5Preset View For example, Samsung Protocol 6Other ViewRecording 1REC Normal Recording 2Schedule Recording Motion Detection Alarm DetectionEvent Recording Mode 3Event RecordingChapter Search and Play Before Use 1Calendar Search 2Event Search 3Date/Time Search 4Go to First Search 5Go to Last Search 6Backup 7Playback Definition Play Screen Mode Play at Faster Speed Chapter Smart Viewer 1Introduction 2Feature 3PC SpecificationRecommendation Smart Viewer Installation 4Smart Viewer InstallationSHR-2040/2041/2042 USER’S Manual Page 5Smart Viewer Program Execution 6Smart Viewer Initial Screen Connection Failure Cases 7Monitoring ModeMonitoring Mode Connection Screen SHR-2040/2041/2042 USER’S Manual Real-time with an icon Motion Detection SHR-2040/2041/2042 USER’S Manual Page SHR-2040/2041/2042 USER’S Manual Page SHR-2040/2041/2042 USER’S Manual Change Favorite at the set intervals SHR-2040/2041/2042 USER’S Manual @ Zoom in / OUT @ Sequence # Autopan $ Sort Page 8Search Mode Page SHR-2040/2041/2042 USER’S Manual Page SHR-2040/2041/2042 USER’S Manual Page SHR-2040/2041/2042 USER’S Manual 9Setup Mode SHR-2040/2041/2042 USER’S Manual DVR Setup For the detailed items of DVR Setup, refer to Chapter Page SHR-2040/2041/2042 USER’S Manual Page SHR-2040/2041/2042 USER’S Manual Page Ntsc Ntsc PAL More than one camera should be selected to apply the alarm Page SHR-2040/2041/2042 USER’S Manual Page Viewer Setup 2040/2041/2042 SHR-2040/2041/2042 USER’S Manual Site Setup SHR-2040/2041/2042 USER’S Manual Page SHR-2040/2041/2042 USER’S Manual Page SHR-2040/2041/2042 USER’S Manual Page SHR-2040/2041/2042 USER’S Manual Page Version SHR-2040/2041/2042 2040/2041/2042 Appendix Details Remarks 1Product SpecificationUSB HDD Details 2The specification of HDD and peripheral device 3Outline Drawings SHR-2042 YYYY-MM-DD 4Factory DefaultEvent Monitoring Ntsc Frame PAL Frame 6TroubleshootingFAQ Channel button does not operate in Live 10-13 AB68-00517B
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