Samsung HW-J6001R/ZF Troubleshooting, Licence, Sound is not produced Is the Mute function on?

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TROUBLESHOOTING

Before seeking assistance, check the following.

The unit will not turn on.

Is the power cord plugged into the outlet?

Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?

Disconnect the power plug and connect it again.

Sound is not produced.

Is the Mute function on?

Press the (Mute) button to cancel the function. Is the volume set to minimum?

Adjust the Volume.

The remote control does not work.

Is the battery drained?

Replace with new battery.

Is the distance between the remote control and Soundbar main unit too far?

Move the remote control closer to the Soundbar main unit.

The TV SoundConnect (TV pairing) failed.

Does your TV support TV SoundConnect?

TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

Is your TV firmware the latest version?

Update your TV with the latest firmware. Does an error occur when connecting?

Contact the Samsung Call Centre.

Reset TV SoundConnect and connect again. To reset the TV SoundConnect connection, press and hold the & button for 5 seconds.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

This issue can occur if the subwoofer is not connected to the Soundbar main unit.

Try to connect your subwoofer again. See page 5.

LICENCE

Manufactured under licence from Dolby Laboratories. Dolby, Dolby Audio and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under licence from DTS Licencing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS 2.0 Channel is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licencing LLC in the United States and other countries.

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Contents HW-J6000R HW-J6001R For further information, refer to the Web ManualSafety Information Safety WarningsPrecautions Checking the Components Connecting Electrical PowerPower Cord Soundbar Main Unit· 5 · English Connecting the Subwoofer to the Soundbar Main UnitSoundbar Main Unit Subwoofer Hdmi Cable Connecting to Your TVMethod 1. Connecting with a Cable Not supplied Bottom of SoundbarYesNo · 7 · English· 8 · English Connection VIA BluetoothDisconnecting the Soundbar from the Bluetooth device External Device Connecting to AN External DeviceHdmi Cable Hdmi OUTInstallation Precautions Software UpdateInstalling the Wall Mount · 10 · EnglishCm or more Controlling the Soundbar using Your TV Remote Remote Control Buttons & FeaturesInserting Battery before using the Remote Control SourceSound Effect Licence TroubleshootingRemote control does not work Is the battery drained? Sound is not produced Is the Mute function on?Open Source Licence Notice Important Note about ServiceSpecifications USBWireless Models including the frequency of 5.15GHz-5.35GHz · 16 · EnglishInformations Relatives À LA Sécurité AvertissementsPrécautions Contrôle DES Composants Connexion À Lalimentation Électrique· 5 · Français Connexion DU Subwoofer À L’UNITÉ Principale SoundbarUnité Principale Soundbar Caisson de basse Dessous de la Soundbar Câble Hdmi non fourni Connexion À Votre TéléviseurMéthode 1. Connexion avec un câble OuiNon · 8 · Français Connexion VIA BluetoothDéconnexion de la Soundbar à partir de l’appareil Bluetooth Périphérique Externe Connexion À UN Appareil ExterneCâble Hdmi Soundbar Câble HdmiMise À Jour Logicielle Installation DE LA Fixation MuralePrécautions d’installation Center Line Insertion de la pile avant d’utiliser la télécommande · 12 · FrançaisPermet de sélectionner le fichier suivant Permet de régler provisoirement le volume sur« on Bluetooth Power » saffiche sur lécran de la Soundbar Permet de sélectionner le fichier précédentTépannage Le volume est-il réglé au minimum?La télécommande ne fonctionne pas La pile est-elle usée? Lair est-il chargé en électricité statique?Spécifications Remarque Importante À Propos DU ServiceAvis DE Licence Libre Amplificateur· 16 · Français Informazioni Sulla Sicurezza AttenzionePrecauzioni · 3 · ItalianoUnità principale della Soundbar Verifica DEI ComponentiCollegamento Dellalimentazione Elettrica Retro dell’unità PrincipaleUnità principale della Soundbar Subwoofer · 5 · ItalianoCPer ulteriori informazioni, vedere il manuale Web Collegamento Alla TVMetodo 1. Collegamento via cavo Cavo HdmiSìNo Page Dispositivo Esterno Collegamento a UN Dispositivo EsternoCavo Hdmi Soundbar Cavo HdmiAggiornamento DEL Software Precauzioni per linstallazioneInstallare esclusivamente su una parete verticale · 11 · Italiano Cm o piùCm sotto la TV, se la TV è montato sulla parete Tasti & Funzioni DEL Telecomando · 12 · ItalianoSound Control Risoluzione DEI Problemi LicenzaSpecifiche Avviso DI Licenza Open SourceNota Importante SUL Servizio AmplificaModelli Wireless compresa la frequenza 5,15GHz-5,35GHz · 16 · ItalianoInformações DE Segurança Cuidado· 3 · Português PrecauçõesAviso NÃO Ingerir a PILHA. Risco DE Queimadura Química Verificação DOS Componentes Ligação À Corrente Eléctrica· 5 · Português Ligação do Subwoofer À Unidade Principal do SoundbarUnidade Principal do Soundbar Subwoofer CPara obter mais informações, consulte o manual da Web Ligar AO TelevisorMétodo 1. Ligar com cabo Cabo HdmiSimNão Ligação Através DE Bluetooth Desligar o Soundbar do dispositivo BluetoothDispositivos Digitais Ligar a UM Dispositivo ExternoCabo Hdmi Soundbar Cabo HdmiPrecauções de instalação Actualização DE SoftwareInstalar a Fixação DE Parede Center Line Controlar o Soundbar com o controlo remoto do televisor Botões E Funcionalidades do Controlo RemotoInserção da pilha antes de utilizar o controlo remoto BotõesSeleciona o ficheiro seguinte Ajusta o nível de volume da unidadeOFF-REPEAT Cancela a repetição da reprodução Seleciona o ficheiro anteriorResolução DE Problemas LicençasEspecificações Aviso DE Licença DE Open SourceNota Importante Sobre O Serviço Peso Unidade Principal do Soundbar SubwooferEliminação correcta das baterias existentes neste produto · 16 · PortuguêsInformación DE Seguridad PrecauciónPrecauciones Comprobación DE LOS Componentes Conexión DE Alimentación EléctricaUnidad Principal de la Soundbar Subwoofer · 5 · EspañolCPara más información, consulte el Manual de Web Conexión AL TVMétodo 1. Conexión con cable Cable HdmiSíNo Continuación, vuelva a intentarlo· 8 · Español Conexión a Través DE BluetoothCómo desconectar la Soundbar del dispositivo Bluetooth Cable Hdmi no suministrado Conexión a UN Dispositivo ExternoCable Hdmi Dispositivo ExternoPrecauciones en la instalación Actualización DE SoftwareInstalación DEL Soporte Para Montaje EN Pared Se instala sólo en una paredCenter Line Control de la Soundbar mediante el mando a distancia del TV Botones Y Funciones DEL Mando a DistanciaCómo colocar la pila antes de utilizar el mando a distancia · 12 · EspañolOFF Licencia Especificaciones Aviso Sobre Licencia DE Código AbiertoNota Importante Sobre EL Servicio Peso Unidad Principal de la Soundbar Subwoofer· 16 · Español AH68-02975T-00 Country Contact Centre  Web Site ` Europe
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HW-J6001R/ZF, HW-J6001R/EN, HW-J6000R/ZF, HW-J6000R/EN specifications

The Samsung HW-J6000 series of soundbars, including models HW-J6000R/EN, HW-J6000R/ZF, HW-J6001R/EN, HW-J6010R/XE, and HW-J6001R/XN, deliver exceptional audio performance that enhances your home entertainment experience. Designed to complement modern TVs, these soundbars combine sleek aesthetics with cutting-edge sound technologies.

One of the standout features of the HW-J6000 series is its multi-speaker setup, which enables an immersive surround sound experience. With built-in speakers and a dedicated subwoofer, these soundbars create rich, deep bass and clear high frequencies, bringing movies, music, and games to life. The powerful audio performance is backed by Samsung's proprietary technologies, such as Crystal Clear Sound, which ensures that dialogue is crisp and music is vibrant.

Another significant technology found in the HW-J6000 series is the TV Sound Connect feature, allowing users to easily connect their soundbar to a compatible Samsung TV via Bluetooth. This wireless connectivity eliminates the clutter of cables and simplifies the setup process while maintaining high-quality audio streaming.

Moreover, the HW-J6000 series supports multiple audio formats, including Dolby Digital, which enhances the overall sound experience. The soundbar's adaptive sound technology automatically analyzes the content being played and optimizes audio settings for optimal performance, ensuring that users enjoy the best sound quality regardless of what they are watching.

The sleek design of the HW-J6000 series also deserves a mention. With a slim profile and minimalist design, these soundbars can be mounted on the wall or placed on a TV stand without overpowering your home décor. The stylish finish complements modern TVs and adds an elegant touch to your entertainment space.

Additionally, the HW-J6000 series features a variety of sound modes, including Surround mode, which creates an expansive sound field for an immersive listening experience, and Smart mode, which automatically adjusts sound settings based on your environment.

Overall, the Samsung HW-J6000 series soundbars offer a perfect combination of advanced audio technologies, sleek design, and user-friendly features, making them an excellent choice for anyone looking to enhance their home entertainment setup. Whether you're a movie buff, a gaming enthusiast, or a music lover, these soundbars provide the audio performance you need to elevate your experience.