Samsung NZ63H57473K/EF, NZ63H57470K/EF manual Service, Is it a technical fault?

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SERVICE

Before calling for assistance or service, please check the section “Troubleshooting”.

If you still need help, follow the instructions below.

Is it a technical fault?

If so, please contact your customer service centre.

Always prepare in advance for the discussion. This will ease the process of diagnosing the problem and also make it easier to decide if a customer service visit is necessary.

Please take note of the following information.

What form does the problem take?

Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance. This information is provided on the rating plate as follows:

Model description

S/N code (15 digits)

We recommend that you record the information here for easy reference.

Model:

Serial number:

When do you incur costs even during the warranty period?

If you could have remedied the problem yourself by applying one of the solutions provided in the section “Troubleshooting”.

If the customer service technician has to make several service calls because he was not provided with all of the relevant information before his visit and as a result, for example, has to make additional trips for parts. Preparing for your phone call as described above will save you the cost of these trips.

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Contents Induction Hob Contents HOB USE Using this manual Important Safety Symbols and PrecautionsSafety instructions English English English Disposal instructions Applicable in countries with separate collection systemsInstalling the hob Safety Instructions for the InstallerConnecting to the Mains Power Supply 32A 1N ~ 16A 2 x 1N ~Installing Into the Countertop Min 520 480 English Control Panel Parts and featuresCooking Zones Components Induction HeatingKEY Features of Your Appliance Safety Shutoff Other reasons why a cooking zone will switch itself off Residual Heat IndicatorTemperature Detection Hob use Initial CleaningBefore you begin Cookware for Induction Cooking ZonesOperating Noises Suitability TestSize of Pans Using Suitable Cookware Energy saving tipsSelect Cooking Zone and Heat Setting Using the Touch Control SensorsSwitching the Appliance on Using the Child Safety Lock Switching the Appliance OFFSwitching a Cooking Zone OFF Setting the safety shutoff TimerSwitching the child safety lock on / off NZ63H57470KEFDG68-00548A-00EN.indd 2014-04-07 53306 Switching the Ready Pan for Complete Bridge zone Using Ready PANCount up timer Power Boost Control Switching the Ready Pan Front or Rear Bridge zonePower Management PauseBridge Control Sound ON/OFFSuggested Settings for Cooking Specific Foods Light Soiling Cleaning and careHOB Problem Dirt Stubborn SoilingHOB Frame Option To Avoid Damaging Your ApplianceWarranty and service Faqs and TroubleshootingWhat should I do if the display is illuminated? Service Is it a technical fault?Technical data Technical DataDG68-00548A-00
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