Troubleshooting Guide

Before contacting the service center, check the following. It will save your time and the expense of an unnecessary call.

Problem	Explanation/Solution

The air conditioner does not operate.

◆Check if the circuit breaker of the air conditioner is switched on.

◆Check if the air conditioner is turned on. If necessary, press the

(On/Off) button on the remote control.

◆Check if the Timer indicator on the indoor unit is on.

If so:

-Wait until the set time is reached and the air conditioner starts automatically.

-Cancel the Timer. (See pages 20 and 21 for further details)

The air conditioner does not operate with the remote control.

◆Check if there are no obstacles in front of the indoor unit.

◆Check the remote control batteries.

◆Make sure that you are within 7 meters from the indoor unit.

No beep is heard when you press the (On/Off) button on the remote control.

◆Check if you are pointing the remote control at the remote control sensor on the right side of the indoor unit.

◆Replace the remote control batteries if necessary.

The air conditioner does not cool or heat.

◆Check if the correct operating mode has been selected (Auto, Cool, Heat).

◆The room temperature may be too low or too high.

◆Check if the air filter is dirty; refer to page 27 for cleaning instructions.

◆Check that there is no obstacle in front of the outdoor unit.

When heating, the required room temperature is never reached and the air conditioner frequently stops.

◆Check if the required temperature is set correctly.

◆Increase the fan speed.

◆If the airflow is directed upwards, set the blade downwards with the remote control.

The fan speed does not change		◆ Check if the mode is set to the Cool, Heat or Fan mode;
when you press the	button.	in the Auto and Dry mode, the fan speed changes automatically.

The airflow direction does not ◆ Check if the air conditioner has been turned on; if necessary, press

change when you press thethe (On/Off) button on the remote control.

button.

The timer is not correctly triggered. ◆ Check if the timer is set correctly; see pages 20 and 21.

Odor permeates into the	◆ You can use the Fan mode to ventilate your room.
room during operation.

E-26

AS24HPBN/XFO, AS24HPBN/SER, AS18HPBN/XFO, AS18HPBN/SER, AS18HPBN specifications

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Overall, the Samsung AS09HPBN, AS24HPBN, AS12HPAX, AS12HPBN, and AS12HPBX models represent a significant advancement in air conditioning technology. With features such as inverter-based efficiency, advanced filtration, quiet operation, and smart connectivity, they cater to the comfort and convenience of users while being mindful of energy consumption. These characteristics make them a popular choice for those looking to achieve optimal climate control in their spaces.