Samsung RS7687FHCBC/EF, RH56J6917SL/TR, RH56J6918SL/EF manual Troubleshooting, Problem Solution

5. Troubleshooting

PROBLEM		SOLUTION
The refrigerator does not	•	Check that the power plug is properly connected.
work at all or it does not chill	•	Is the temperature control on the display panel set to the correct temperature? Try setting it to a
sufficiently.		lower temperature.
	• Is the refrigerator in direct sunlight or located too near a heat source?
		If so, it may not be able to cool sufficiently. Install it in a location that is out of direct sunlight and
		not near a heat source.
	•	Is the back of the refrigerator too close to the wall, preventing proper ventilation?
		If so, it may not be able to cool sufficientlyl. Keep it an appropriate distance from the wall.
	• Is there too much food inside so that the food is blocking the outlet vent?
		To keep the refrigerator at a suitable temperature, do not fill the refrigerator with too much food.
The food in the fridge is	•	Is the temperature control on the display panel set to the correct temperature? Try setting it to a
frozen.		warmer temperature.
	• Is the temperature in the room very low?
	• Did you store the food with a high water content in the coldest part of the fridge? Try moving
		those items into the body of the fridge instead of keeping them in the CoolSelect Zone™ drawer.
You hear unusual noises or	•	Check that the refrigerator is level and stable.
sounds.	•	Is the back of the refrigerator too close to the wall and therefore keeping air from circulating?
	• Was anything dropped behind or under the refrigerator?
	• A “ticking” sound is heard from inside the refrigerator. This is normal and occurs because various
		accessories are contracting or expanding in relation to the temperature of the refrigerator interior.
The front corners of the	•	Some heat is normal as anti-condensators are installed in the front corners of the refrigerator to
appliance are hot and		prevent condensation.
	• Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long
condensation is occurring.
		time.
Ice is not dispensing.	•	Did you wait for 12 hours after installation of the water supply line before making ice?
		It may take longer to make ice if it is not sufficiently cool, such as when first installed.
	• Is the water line connected and the shut-off valve open?
	• Did you manually stop the ice making function? Make sure Ice Type is set to Cubed or Crushed.
	• Is there any ice blocked within the ice maker bucket?
	• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water bubbling	•	This is normal. The bubbling comes from the refrigerant coolant liquid circulating through the
in the refrigerator.		refrigerator.
There is a bad smell in the	•	Has a food item spoiled?
refrigerator.	•	Make sure that strong smelling food (for example, fish) is wrapped so that it is airtight.
	• Clean out your freezer periodically and throw away any spoiled food.
		When cleaning the inside of the fridge, store food elsewhere and unplug the appliance. Wipe with
		a dry dishcloth after 2-3 hours and then circulate air inside the refrigerator.
Frost forms on the walls of	•	Is the air vent blocked? Remove any obstructions so air can circulate freely.
the freezer.	• Allow sufficient space between the foods stored for efficient air circulation.
	• Is the freezer drawer closed properly?
		If the freezer drawer is not completely closed or is blocked, humidity from outside may enter and
		cause severe frost to form.
Water dispenser is not	•	Is the water line connected and the shut-off valve open?
functioning.	• Has the water supply line tubing been crushed or kinked?
		Make sure the tubing is free and clear of any obstruction.
	• Is the water tank frozen because the refrigerator temperature is too low?
		Try selecting a warmer setting on the main display panel.
	• Check if the filter is properly installed. If it is not properly installed, the water dispenser may not
		work.