Samsung Troubleshooting Guide for Refrigerator Models RS7527THCSR, RS7527THCWW, and RS7568BHCSP

5. Troubleshooting

PROBLEM	SOLUTION
The refrigerator does not	• Check that the power plug is properly connected.
work at all or it does not chill	• Is the temperature control on the display panel set to the correct temperature? Try setting it to a
suffi ciently.	lower temperature.
	• Is the refrigerator in direct sunlight or located too near a heat source?
	• Is the back of the refrigerator too close to the wall and therefore keeping air from circulating?
The food in the fridge is	• Is the temperature control on the display panel set to the correct temperature? Try setting it to a
frozen.	warmer temperature.
	• Is the temperature in the room very low?
	• Did you store the food with a high water content in the coldest part of the fridge? Try moving
	those items into the body of the fridge instead of keeping them in the CoolSelect Zone™ drawer.
You hear unusual noises or	• Check that the refrigerator is level and stable.
sounds.	• Is the back of the refrigerator too close to the wall and therefore keeping air from circulating?
	• Was anything dropped behind or under the refrigerator?
	• A “ticking” sound is heard from inside the refrigerator. This is normal and occurs because various
	accessories are contracting or expanding in relation to the temperature of the refrigerator interior.
The front corners of the	• Some heat is normal as anti-condensators are installed in the front corners of the refrigerator to
appliance are hot and	prevent condensation.
	• Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long
condensation is occurring.
	time.
Ice is not dispensing.	• Did you wait for 12 hours after installation of the water supply line before making ice?
	• Is the water line connected and the shut-off valve open?
	• Did you manually stop the ice making function? Make sure Ice Type is set to Cubed or Crushed.
	• Is there any ice blocked within the ice maker bucket?
	• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water bubbling	• This is normal. The bubbling comes from the refrigerant coolant liquid circulating through the
in the refrigerator.	refrigerator.
There is a bad smell in the	• Has a food item spoiled?
refrigerator.	• Make sure that strong smelling food (for example, fi sh) is wrapped so that it is airtight.
	• Clean out your freezer periodically and throw away any spoiled or suspect food.
Frost forms on the walls of	• Is the air vent blocked? Remove any obstructions so air can circulate freely.
the freezer.	• Allow sufficient space between the foods stored for efficient air circulation.
	• Is the freezer door closed properly?
Water dispenser is not	• Is the water line connected and the shut-off valve open?
functioning.	• Has the water supply line tubing been crushed or kinked?
	Make sure the tubing is free and clear of any obstruction.
	• Is the water tank frozen because the refrigerator temperature is too low?
	Try selecting a warmer setting on the main display panel.