![](/images/new-backgrounds/1220101/22010123x1.webp)
Troubleshooting
Before you make a call to a service center, please check the items in the table below.
| Problem | Solution | |
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Samsung Smart Home App cannot be searched on Play store, | • Samsung Smart Home App supports android operating | ||
system 4.0(ICS) or higher. For iPhone, the App supports | |||
GALAXY Apps or iPhone App Store. | |||
iOS 7 or higher. | |||
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After installing Samsung Smart Home App, the air conditioner | • Connect the air conditioner to wireless router by | ||
referring to "Registering the product" section in the user | |||
cannot be connected to the App. | |||
manual. | |||
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Samsung account cannot be accessed. | • Check your ID and password on Samsung account | ||
screen. | |||
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| • The failure might be temporary due to the distance | |
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| between the wired or wireless router and the air | |
The failure message appears when the device is being added. | conditioner or other problems. Try it again after a while. | ||
• About 30 seconds after disconnecting power supply of | |||
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| the air conditioner, plug in the air conditioner and then | |
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| try the setting again. | |
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The control function | Check whether the | • Check whether the air conditioner is connected to the | |
of Samsung Smart | is turned on on the air conditioner | ||
wired or wireless router correctly. | |||
App does not work. | display. | ||
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English-12
ET SHP IB_DB68-06156A-00_EN.indd 12
2016/4/14 19:11:22