Samsung LS24D391HLX/KZ manual Troubleshooting Guide, Testing the Product, Check the following

Page 68

9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

9.1.3 Check the following.

Installation issue (PC mode)

Issues

Solutions

 

 

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

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Contents S22D360H S22D391H S24D360HL S24D391HL S27D360H S27D391H Table Of Contents Configuring Tint Coordinating OSD Setup and Reset Index Icons used in this manual Before Using the ProductCopyright Cleaning Securing the Installation Space Precautions for storageSafety Precautions SymbolsElectricity and Safety Installation and Safety Before Using the Product Operation and Safety GAS Before Using the Product Before Using the Product Correct posture to use the product Checking the Contents PreparationsParts Frontal ButtonsAuto Reverse Side Port DescriptionInstallation Attaching the StandRemoving the Stand Adjusting the Product Tilt Anti-theft Lock Connecting and Using a Source Device Before ConnectingConnecting and Using a PC Connecting to a PCConnection Using the Hdmi Cable Connecting the Power Power connection using integrated DC power adapterDriver Installation Setting Optimum Resolution Brightness Screen SetupConfiguring Brightness Configuring Contrast ContrastConfiguring Sharpness SharpnessGame Mode Configuring Game ModeConfiguring Samsung Magic Bright Samsung Magic BrightDynamic Standard Configuring Samsung Magic Angle Samsung Magic Angle S22D360H / S22D391HScreen Setup Configuring Samsung Magic Upscale Samsung Magic UpscaleImage Size Changing the Image SizeAV mode Configuring the Hdmi Black Level Settings Hdmi Black LevelConfiguring the Response Time Response Time S24D360HL / S24D391HL / S27D360H / S27D391HConfiguring H-Position & V-Position Position & V-PositionSharpnessH-Position Adjusting Coarse CoarseAdjusting Fine FineRed Configuring TintConfiguring Red Configuring Green GreenConfiguring Blue BlueConfiguring the Color Tone Settings Color ToneConfiguring Gamma GammaLanguage Configuring LanguageCoordinating OSD Configuring Menu H-Position & Menu V-Position Menu H-Position & Menu V-PositionConfiguring Display Time Display TimeTransparency Changing TransparencyInitializing Settings Reset All Setup and ResetReset All Configuring Eco Saving Eco SavingOff Timer Configuring Off TimerConfiguring Turn Off After PC/AV Mode Configuring PC/AV ModeConfiguring Key Repeat Time Key Repeat TimeConfiguring Source Detection Source DetectionInformation Menu and Others Displaying InformationConfiguring Brightness and Contrast in the Initial Screen BrightnessInstalling the Software Installing the SoftwareEasy Setting Box Removing the Software Troubleshooting Guide Testing the ProductChecking the Resolution and Frequency Check the followingScreen issue Source device issue Q & a Question AnswerTroubleshooting Guide Specifications GeneralThis device is a Class B digital apparatus USA only PowerSaver Standard Signal Mode Table 45.000 60.000 74.250 +/+ Appendix Contact Samsung World WideEurope Czech Asia Pacific Mena Africa Responsibility for the Pay Service Cost to Customers Product damage caused by customers faultNot a product defect OthersAppendix Correct Disposal Terminology OSD On Screen DisplayResolution Index Index
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LS27D391HS/EN, LS24D360HL/XV, LS24D391HL/EN, LS24D391HLX/CI, LS24D391HLX/KZ specifications

The Samsung LS27D391HSX/CI and LS24D391 series monitors are a remarkable blend of innovation, style, and performance, designed to enhance user experience for both work and entertainment. These models are equipped with a range of features and technologies that make them stand out in the competitive monitor market.

One of the main highlights of these monitors is their display technology. They utilize a PLS (Plane to Line Switching) panel, which offers wide viewing angles and vibrant color reproduction. With a high resolution of Full HD (1920 x 1080), images are crisp and detailed, making them ideal for everything from casual browsing to professional design work. The ability to display 16.7 million colors ensures that viewers will enjoy a rich and immersive visual experience.

The design of the LS27D391HSX/CI and LS24D391 monitors is both sleek and streamlined. The ultra-slim bezels create a modern aesthetic that not only looks good but also minimizes distractions, allowing users to immerse themselves in their work or entertainment. The ergonomic stand offers tilt adjustments, enabling users to find the most comfortable viewing angle. Additionally, the monitors are VESA mount compatible, providing flexibility in how they are positioned in any workspace.

Samsung's Eye Saver Mode technology is another key feature of these monitors. This technology reduces blue light emissions, which can strain the eyes during extended usage periods. Combined with Flicker-Free technology, it creates a more comfortable viewing experience, reducing the risk of eye fatigue.

Connectivity options are practical and versatile, including HDMI and VGA inputs. This allows users to easily connect to a variety of devices, such as laptops, gaming consoles, or desktop computers. The plug-and-play functionality makes setup quick and hassle-free.

In terms of overall performance, the LS27D391HSX/CI and LS24D391 series monitors deliver smooth operation with a quick response time, making them suitable for fast-paced gaming and video playback. They are designed to cater not just to gamers but to professionals who require precision in color and clarity.

In summary, the Samsung LS27D391HSX/CI, LS24D391HLX/KZ, LS24D391HLX/CI, and LS24D391HL/EN models offer an impressive combination of technological advancements, aesthetic appeal, and user-friendly features, making them a valuable addition for anyone in need of a high-quality monitor. Whether for work or leisure, these monitors deliver exceptional performance that is sure to satisfy a wide range of users.
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