Samsung LS27D391HSX/CI, LS27D391HS/EN, LS24D391HL/EN, LS24D360HL/XV, LS27D360HS/XV manual Screen issue

Page 69

9Troubleshooting Guide

Screen issue

Issues

Solutions

 

 

The power LED is off. The screen will not switch

Check that the power cable is connected

on.

properly.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

The message Check Signal Cable appears.

Check that the cable is properly connected to the

 

product.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

 

Check that the device connected to the product is

 

powered on.

 

 

Not Optimum Mode is displayed.

This message appears when the signal from the

 

graphics card exceeds the maximum resolution or

 

frequency for the product.

 

 

 

Change the maximum resolution and frequency to

 

suit the product performance, referring to

 

Standard Signal Mode Table (page 76).

 

 

The images on the screen look distorted.

Check the cable connection to the product.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

The screen is not clear. The screen is blurry.

Adjust Coarse and Fine.

 

 

 

Remove any accessories (video extension cable,

 

etc.) and try again.

 

 

 

Set the resolution and frequency to the

 

recommended level. (Refer to "10.1 General")

 

 

The screen appears unstable and shaky.

Check that the resolution and frequency for the

 

PC are within the range of resolution and

There are shadows or ghost images left on the

frequency compatible with the product.

screen.

Next, if required, change the settings, referring to

 

 

Standard Signal Mode Table (page 76) in this

 

manual and the INFORMATION menu on the

 

product.

 

 

The screen is too bright. The screen is too dark.

Adjust Brightness and Contrast.

 

 

Screen color is inconsistent.

Change the COLOR settings.

 

 

The colors on the screen have a shadow and are

Change the COLOR settings.

distorted.

 

 

 

White does not really look white.

Change the COLOR settings.

 

 

There is no image on the screen and the power

The product is operating in power-saving mode.

LED blinks every 0.5 to 1 second.

 

Press any key on the keyboard or move the

 

 

mouse to return to normal operating mode.

 

 

9 Troubleshooting Guide 69

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Contents S22D360H S22D391H S24D360HL S24D391HL S27D360H S27D391H Table Of Contents Configuring Tint Coordinating OSD Setup and Reset Index Before Using the Product CopyrightIcons used in this manual Cleaning Precautions for storage Securing the Installation SpaceSymbols Safety PrecautionsElectricity and Safety Installation and Safety Before Using the Product Operation and Safety GAS Before Using the Product Before Using the Product Correct posture to use the product Preparations Checking the ContentsFrontal Buttons PartsAuto Port Description Reverse SideAttaching the Stand InstallationRemoving the Stand Adjusting the Product Tilt Anti-theft Lock Before Connecting Connecting and Using a Source DeviceConnecting and Using a PC Connecting to a PCConnection Using the Hdmi Cable Power connection using integrated DC power adapter Connecting the PowerDriver Installation Setting Optimum Resolution Screen Setup Configuring BrightnessBrightness Contrast Configuring ContrastSharpness Configuring SharpnessConfiguring Game Mode Game ModeSamsung Magic Bright Configuring Samsung Magic BrightDynamic Standard Samsung Magic Angle S22D360H / S22D391H Configuring Samsung Magic AngleScreen Setup Samsung Magic Upscale Configuring Samsung Magic UpscaleChanging the Image Size Image SizeAV mode Hdmi Black Level Configuring the Hdmi Black Level SettingsResponse Time S24D360HL / S24D391HL / S27D360H / S27D391H Configuring the Response TimePosition & V-Position Configuring H-Position & V-PositionSharpnessH-Position Coarse Adjusting CoarseFine Adjusting FineConfiguring Tint Configuring RedRed Green Configuring GreenBlue Configuring BlueColor Tone Configuring the Color Tone SettingsGamma Configuring GammaConfiguring Language Coordinating OSDLanguage Menu H-Position & Menu V-Position Configuring Menu H-Position & Menu V-PositionDisplay Time Configuring Display TimeChanging Transparency TransparencySetup and Reset Reset AllInitializing Settings Reset All Eco Saving Configuring Eco SavingConfiguring Off Timer Off TimerConfiguring Turn Off After Configuring PC/AV Mode PC/AV ModeKey Repeat Time Configuring Key Repeat TimeSource Detection Configuring Source DetectionDisplaying Information Information Menu and OthersBrightness Configuring Brightness and Contrast in the Initial ScreenInstalling the Software Easy Setting BoxInstalling the Software Removing the Software Testing the Product Troubleshooting GuideChecking the Resolution and Frequency Check the followingScreen issue Source device issue Question Answer Q & aTroubleshooting Guide General SpecificationsThis device is a Class B digital apparatus USA only PowerSaver Standard Signal Mode Table 45.000 60.000 74.250 +/+ Contact Samsung World Wide AppendixEurope Czech Asia Pacific Mena Africa Product damage caused by customers fault Responsibility for the Pay Service Cost to CustomersNot a product defect OthersAppendix Correct Disposal OSD On Screen Display TerminologyResolution Index Index
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LS27D391HS/EN, LS24D360HL/XV, LS24D391HL/EN, LS24D391HLX/CI, LS24D391HLX/KZ specifications

The Samsung LS27D391HSX/CI and LS24D391 series monitors are a remarkable blend of innovation, style, and performance, designed to enhance user experience for both work and entertainment. These models are equipped with a range of features and technologies that make them stand out in the competitive monitor market.

One of the main highlights of these monitors is their display technology. They utilize a PLS (Plane to Line Switching) panel, which offers wide viewing angles and vibrant color reproduction. With a high resolution of Full HD (1920 x 1080), images are crisp and detailed, making them ideal for everything from casual browsing to professional design work. The ability to display 16.7 million colors ensures that viewers will enjoy a rich and immersive visual experience.

The design of the LS27D391HSX/CI and LS24D391 monitors is both sleek and streamlined. The ultra-slim bezels create a modern aesthetic that not only looks good but also minimizes distractions, allowing users to immerse themselves in their work or entertainment. The ergonomic stand offers tilt adjustments, enabling users to find the most comfortable viewing angle. Additionally, the monitors are VESA mount compatible, providing flexibility in how they are positioned in any workspace.

Samsung's Eye Saver Mode technology is another key feature of these monitors. This technology reduces blue light emissions, which can strain the eyes during extended usage periods. Combined with Flicker-Free technology, it creates a more comfortable viewing experience, reducing the risk of eye fatigue.

Connectivity options are practical and versatile, including HDMI and VGA inputs. This allows users to easily connect to a variety of devices, such as laptops, gaming consoles, or desktop computers. The plug-and-play functionality makes setup quick and hassle-free.

In terms of overall performance, the LS27D391HSX/CI and LS24D391 series monitors deliver smooth operation with a quick response time, making them suitable for fast-paced gaming and video playback. They are designed to cater not just to gamers but to professionals who require precision in color and clarity.

In summary, the Samsung LS27D391HSX/CI, LS24D391HLX/KZ, LS24D391HLX/CI, and LS24D391HL/EN models offer an impressive combination of technological advancements, aesthetic appeal, and user-friendly features, making them a valuable addition for anyone in need of a high-quality monitor. Whether for work or leisure, these monitors deliver exceptional performance that is sure to satisfy a wide range of users.
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