Samsung LS27E500CSZ/EN, LS24E500CS/EN, LS27E500CS/CI Troubleshooting Guide, Testing the Product

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Chapter 09

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

Power off both the PC and product.

2

Disconnect the cables from the product.

3

Power on the product.

4

If the message Check Signal Cable appears, the product is working normally.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time. ――The displayed resolution may vary depending on the product or PC system settings.

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Contents Monitor Table of contents Installing the Software Copyright Before Using the ProductPrecautions for storage Securing the Installation SpaceSymbols Electricity and Safety CleaningPower off the product and computer Installation Samsung Operation Product failure, an electric shock or fire may result Output ports, etcPage Correct posture to use the product Checking the Components PreparationsComponents SUB cable Optional P.25 Hdmi cable Optional P.26Control Panel PartsIcons Description Multi directional button that helps navigateAnalog mode Hdmi modeUP/DOWN Adjust Brightness, Contrast, Sharpness Direct Key guideIconsDescription Function Key GuidePower Off JOG Button Power saving/Non-signal modeJOG Button Action Source ChangePortDescription Reverse SideAttaching the Stand InstallationBase to separate it Removing the StandArrow direction to detach the stand Adjusting the Product Tilt To lock an anti-theft locking device Anti-theft LockInstalling the Wall Mount Kit Installing the Wall MountS24E500C / S27E500C 100 x Wall Mount Kit Specifications VesaBefore Connecting Connecting and Using a Source DeviceConnecting and Using a PC Connection Using the D-SUB Cable Analogue TypeConnection Using an HDMI-DVI Cable Connection Using the Hdmi CableSet Connecting the Power Connecting to HeadphonesSetting Optimum Resolution Driver InstallationClick on the Windows Driver downloaded from the website Select your product model from the list of modelsConfiguring Samsung Magic Bright Screen SetupSamsung Magic Bright Selected option will be applied AV modeAdjust the Brightness controlling the JOG button LEFT/RIGHT Configuring BrightnessBrightness Adjust the Contrast controlling the JOG button LEFT/RIGHT Configuring ContrastContrast Adjust the Sharpness controlling the JOG button LEFT/RIGHT Configuring SharpnessSharpness Gamma Adjust the middle level of luminance Configuring ColorColor Mode1 / Mode2 / Mode3Samsung Magic Upscale Configuring Samsung Magic UpscaleOff / Mode1 / Mode2 Hdmi Black Level Configuring the Hdmi Black Level SettingsConfiguring Eye Saver Mode Eye Saver ModeConfiguring Game Mode Game ModeResponse Time Configuring the Response TimeStandard / Faster / Fastest Changing the Picture Size Picture SizeChange the picture size ――A digital output device is connected using the Hdmi cable Configuring H-Position & V-Position Screen AdjustmentAdjust the screen frequency Configuring CoarseAdjust the Coarse controlling the JOG button LEFT/RIGHT Adjust the Fine controlling the JOG button LEFT/RIGHT Configuring FineTransparency Coordinating OSDChanging Transparency Set the transparency for the menu windowsPosition Configuring PositionPosition Move the menu position up or down Selected option will be appliedLanguage Configuring LanguageSet the menu language Display Time Configuring Display TimeSec / 10 sec / 20 sec / 200 sec Configuring Eco Saving Plus Setup and ResetEco Saving Plus Off Deactivate the Eco Saving Plus functionConfiguring Off Timer Off TimerYou can set the product to automatically turn off ――This option is only available when Off Timer is set to On Configuring Turn Off AfterConfiguring PC/AV Mode PC/AV ModeSource Detection Configuring Source DetectionYou can activate Source Detection Auto The input source is automatically recognizedKey Repeat Time Configuring Key Repeat TimePressed Configuring Power LED On Power LED OnInitializing Settings Reset All Reset AllFrequency and resolution will appear View the current input source, frequency and resolutionInformation Menu and Others Displaying InformationContrast BrightnessSharpness Volume Configuring Volume in the Initial ScreenAdjust the Volume controlling the JOG button LEFT/RIGHT Easy Setting Box Installing the SoftwareInstalling the Software Removing the SoftwareTesting the Product Troubleshooting GuideChecking the Resolution and Frequency Not Optimum Mode is displayed Issues SolutionsCheck the following Adjust Brightness and Contrast There is no sound Volume is too lowVideo is available but there is no sound Question Answer Adjust the resolutionHow can I change the frequency? Set the frequency on your graphics cardScreen Saver Settings Power options or Bios Setup on the PC How do I set power-saving mode?Power options or Bios Appearance and PersonalizationGeneral SpecificationsModel Name Storage Environmental conditions OperatingPowerSaver Normal operation Energy Star Test PowerSaverPower off Mode Condition Power buttonResolution Standard Signal Mode TableModel Name S24E500C / S27E500C Vertical Frequency Pixel Clock Sync Polarity KHz MHzVESA, 1600 x 900 RB VESA, 1440 xVESA, 1680 x VESA, 1920 xAppendix Product damage caused by customers faultNot a product defect OthersCorrect Disposal OSD On Screen Display On Terminology
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LS24E500CS/CI, LS27E500CS/CI, LS27E500CSZ/EN, LS24E500CS/EN specifications

The Samsung LS24E500CS/EN and LS27E500CSZ/EN are two models that stand out in the market for their optimal blend of visual performance, innovation, and user-friendly features. These monitors are designed for users seeking a reliable display solution for everyday computing tasks, multimedia consumption, and even gaming.

One of the key features of the Samsung LS24E500CS and LS27E500CSZ is their exceptional picture quality. Both models utilize a Full HD resolution of 1920 x 1080 pixels, which ensures crystal-clear images and vibrant colors. This resolution is ideal for various applications, whether you're working with text documents, images, or videos. The IPS panel technology provides wide viewing angles, making it easier for multiple users to enjoy consistent image quality from various positions.

In terms of design, these monitors feature a sleek and minimalist aesthetic. The ultra-thin bezels create a more immersive viewing experience, allowing users to focus on the content without distractions. The ergonomic stand provides tilt adjustment, enabling users to find their optimal viewing angle for comfort during prolonged usage.

The LS24E500CS and LS27E500CSZ monitors also incorporate advanced display technologies. Samsung's Eye Saver Mode reduces blue light emissions, helping to minimize eye strain during extended periods of screen time. Additionally, the Flicker Free technology reduces screen flickering, which can lead to discomfort and fatigue during long hours of use.

Connectivity options are user-friendly, with multiple ports available for convenient connectivity with various devices. These include HDMI and VGA ports, allowing users to easily connect laptops, desktops, gaming consoles, and more.

Moreover, the monitors come equipped with Samsung's intelligent adaptive brightness technology. This feature automatically adjusts the screen's brightness based on the ambient lighting conditions, ensuring optimal visibility and reducing power consumption.

In summary, the Samsung LS24E500CS/EN and LS27E500CSZ/EN monitors are designed with user experience in mind, featuring Full HD resolution, IPS panel technology, ergonomic design, and various protective technologies for eye comfort. These characteristics make these monitors an excellent addition to any workspace or home entertainment setup, combining functionality with style for an enhanced viewing experience.
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