Samsung LS24H650GDUXXE, LS24H650GDUXEN, LS24H650FDUXEN, LS27H650FDUXEN, LS24H650FDUXXE Sound issue

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Not Optimum Mode is displayed.

This message appears when the signal from the graphics card exceeds the maximum resolution or frequency for the product.

Change the maximum resolution and frequency to suit the product performance, referring to Standard Signal Mode Table (P.40).

The images on the screen look distorted.

Check the cable connection to the product.

The screen is not clear. The screen is blurry.

Adjust Coarse and Fine.

Remove any accessories (video extension cable, etc.) and try again.

Set the resolution and frequency to the recommended level.

The screen appears unstable and shaky. There are shadows or ghost images left on the screen.

Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode Table (P.40) in this manual and the Information menu on the product.

The screen is too bright. The screen is too dark.

Adjust Brightness and Contrast.

Screen color is inconsistent.

Change the Color settings.

The colors on the screen have a shadow and are distorted.

Change the Color settings.

White does not really look white.

Change the Color settings.

There is no image on the screen and the power LED blinks every 0.5 to 1 second.

The product is operating in power-saving mode.

Press any key on the keyboard or move the mouse to return to normal operating mode.

Text is blurry.

If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel

Fonts Adjust ClearType text and change Turn on ClearType.

Video playback is choppy.

Playback of high-definition large video files can be choppy. This may be because the video player is not optimized for the computer resource.

Try playing the file on another video player.

Sound issue

There is no sound.

Check the connection of the audio cable or adjust the volume.

Check the volume.

The volume is too low.

Adjust the volume.

If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software program.

Video is available but there is no sound.

Sound cannot be heard if a HDMI-DVI cable is used to connect the input device. Connect the device using an HDMI cable or a DP cable.

Source device issue

A beeping sound is heard when my PC is booting.

If a beeping sound is heard when your PC is booting, have your PC serviced.

――The LED lights on the frame of the product may be seen depending on the user's viewing angle. The light is harmless to people and has no bearing on product features and performance. The product is safe to use.

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Image 36 Contents
H65 Table of contents Installing the Software Before Using the Product Securing the Installation SpaceSymbols Precautions for storageCleaning Electricity and SafetyInstallation Operation Page Preparations PartsFrontal Buttons Reverse Side Icons DescriptionChanging Brightness and Contrast settings Changing the Volume settingAdjusting the Product Tilt and Height Rotating the Monitor ScreenPrecautions for moving the monitor Anti-theft LockModel name Installing a Wall-mount Kit or Desktop Stand S24H650FD Installation Attaching the Stand S24H650GD* / S27H650FDAttaching the Stand S24H650FD Removing the Stand S24H650GD* / S27H650FD Removing the Stand S24H650FD Connecting and Using a Source Device Read below before installing the monitorConnecting and Using a PC Connection Using the D-SUB Cable Analog TypeConnection Using the Hdmi Cable Connection Using an HDMI-DVI CableConnecting to Headphones Connecting the Power Connecting a USB device High speed Full speed Low speedTidying Up the Connected Cables S24H650GD* / S27H650FD Tidying Up the Connected Cables S24H650FD Driver Installation Setting Optimum ResolutionCorrect posture to use the product Screen Setup Samsung Magic BrightBrightness ContrastSharpness ColorEye Saver Mode Game ModeSamsung Magic Upscale Hdmi Black LevelScreen Adjustment Picture SizeAdjusting OSD On Screen Display settings PositionTransparency Language Setup and Reset Off Timer Plus Smart ECO Saving PC/AV Mode Reset AllSource Detection Key Repeat TimeInstalling the Software Easy Setting BoxRestrictions and Problems with the Installation System RequirementsTroubleshooting Guide Testing the ProductChecking the Resolution and Frequency Check the followingSound issue How can I change the frequency? Specifications GeneralUSA only Standard Signal Mode Table S24H650GD S24H650FD*/S27H650FD35.000 65.290 59.954 146.250 Responsibility for the Pay Service Cost to Customers Product damage caused by customers faultAppendix Not a product defectExtended warranty
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