Samsung LS24H650FDUXXE manual Troubleshooting Guide, Testing the Product, Check the following

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Chapter 08

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

――Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1Power off both the PC and product.

2Disconnect the cables from the product.

3Power on the product.

4If the message Check Signal Cable appears, the product is working normally.

――If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time.

――The displayed resolution may vary, depending on the computer system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

The message Check Signal Cable appears.

Check that the cable is properly connected to the product.

Check that the device connected to the product is powered on.

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Contents H65 Table of contents Installing the Software Precautions for storage Before Using the ProductSecuring the Installation Space SymbolsElectricity and Safety CleaningInstallation Operation Page Frontal Buttons PreparationsParts Icons Description Reverse SideChanging the Volume setting Changing Brightness and Contrast settingsRotating the Monitor Screen Adjusting the Product Tilt and HeightAnti-theft Lock Precautions for moving the monitorModel name Installing a Wall-mount Kit or Desktop Stand S24H650FD Attaching the Stand S24H650GD* / S27H650FD InstallationAttaching the Stand S24H650FD Removing the Stand S24H650GD* / S27H650FD Removing the Stand S24H650FD Connection Using the D-SUB Cable Analog Type Connecting and Using a Source DeviceRead below before installing the monitor Connecting and Using a PCConnecting to Headphones Connection Using the Hdmi CableConnection Using an HDMI-DVI Cable Connecting the Power High speed Full speed Low speed Connecting a USB deviceTidying Up the Connected Cables S24H650GD* / S27H650FD Tidying Up the Connected Cables S24H650FD Correct posture to use the product Driver InstallationSetting Optimum Resolution Samsung Magic Bright Screen SetupColor BrightnessContrast SharpnessHdmi Black Level Eye Saver ModeGame Mode Samsung Magic UpscalePicture Size Screen AdjustmentLanguage Adjusting OSD On Screen Display settingsPosition TransparencySmart ECO Saving Setup and ResetOff Timer Plus Key Repeat Time PC/AV ModeReset All Source DetectionSystem Requirements Installing the SoftwareEasy Setting Box Restrictions and Problems with the InstallationCheck the following Troubleshooting GuideTesting the Product Checking the Resolution and FrequencySound issue How can I change the frequency? General SpecificationsUSA only S24H650GD S24H650FD*/S27H650FD Standard Signal Mode Table35.000 65.290 59.954 146.250 Not a product defect Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault AppendixExtended warranty
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LS24H650GDUXXE, LS27H650FDUXEN, LS24H650GDUXEN, LS24H650GDIXCI, LS27H650FDMXCH specifications

Samsung's LS24H650FDUXEN, LS24H650GDUXEN, and LS27H650FDUXEN monitors embody the company’s commitment to delivering high-quality display technology suited for both professionals and casual users. These monitors are part of Samsung's stylish and versatile series, designed to enhance productivity, provide exceptional picture quality, and ensure user comfort.

Starting with display characteristics, these monitors feature a Rapid 75Hz refresh rate and a Full HD resolution of 1920 x 1080 pixels. The combination of high resolution and refresh rate delivers crisp images with smooth motion, making them ideal for various applications, from productivity tasks to gaming. The Pixel Density ensures clear and vibrant visuals, showcasing detailed graphics and text.

Samsung employs innovative technology in these monitors, particularly their advanced IPS panels. IPS technology is renowned for its wider viewing angles and superior color reproduction compared to traditional TN panels. Users can expect consistent color accuracy, making these monitors an ideal choice for designers and content creators who need precision in color grading.

Another noteworthy feature is the Eye Saver Mode, which reduces blue light emissions to minimize eye strain during prolonged use. Coupled with Flicker Free technology, it enables users to work comfortably for extended hours without experiencing discomfort. This is particularly beneficial for those who spend long hours in front of their screens.

Connectivity options are robust in all three models, including HDMI and DisplayPort inputs, allowing users to connect multiple devices easily. Additionally, an ergonomic stand lets users adjust the height, tilt, and pivot of the monitor, promoting a healthy working posture and enhancing the overall user experience.

The monitors also support Samsung’s Magic Chair feature, which optimizes the screen setting based on the current application. It streamlines workflows, ensuring that users can navigate tasks smoothly while maintaining focus on their objectives.

In conclusion, the Samsung LS24H650 series monitors—LS24H650FDUXEN, LS24H650GDUXEN, and LS27H650FDUXEN—combine stylish design with advanced features and technology. They are ideal for professionals needing reliable monitors for work, creators looking for accurate color representation, and casual users who value comfort and visual performance. With a blend of innovation and functionality, these monitors are a worthy investment for any workspace.