Chapter 6 Troubleshooting

Troubleshooting Installation Issues

Problem

Solution

SCP Download Failures

A line card is reset by the SP with messages

 

that SCP download failed or module reloaded

 

during reset. This occurs at the time of bootup

 

with a heavy configuration and a many line

 

cards. Execute the debug cwan oir command

 

to check the RP status. When a line card sends

 

a Find Master to the RP, some of the messages

 

are sent to SP to confirm if the module is

 

online. If the message fails to reach the SP,

 

then SP resets the module with message that

 

SCP download has failed. If the line card,

 

does not receive the response in the time, the

 

line card resets itself.

 

Reload the line card and connect the LC

 

console and check the status. If there is a

 

problem with ROMMON download of the

 

image from the SP, then the ROMMON of the

 

line card should then be upgraded to the latest

 

version. If a bay crashes, collect the stack

 

trace to identify problem.

 

 

 

An SCP ping is sent every two seconds to all the

Error Message %CPU_MONITOR-SP-6-NOT_HEARD

line cards. If no response is received after three

:CPU_MONITOR messages have not been pings (that is after 6 seconds), it is counted as the

 

 

 

 

heard for 61 seconds [2/0]

first failure. After 25 such successive failures, that

 

 

 

 

 

is after 150 seconds of not receiving a response

 

 

 

 

%CPU_MONITOR-SP-6-NOT_HEARD:

from the line card, the SUP power cycles that line

 

 

 

 

CPU_MONITOR messages have not been

card. After every 30 seconds, the following error

 

 

 

 

heard for 151 seconds [2/0]

message is seen on the router:

 

 

 

 

 

 

 

 

 

 

%CPU_MONITOR-SP-6-NOT_HEARD:

 

 

 

 

 

CPU_MONITOR messages have not been

 

 

 

 

 

heard for 61 seconds [2/0]

 

 

 

 

 

%CPU_MONITOR-SP-6-NOT_HEARD:

 

 

 

 

 

CPU_MONITOR messages have not been

 

 

 

 

 

heard for 151 seconds [2/0]

 

 

 

 

 

After 150 seconds, the module gets power cycled

 

 

 

 

 

with these syslogs:

 

 

 

 

 

%CPU_MONITOR-SP-3-TIMED_OUT:

 

 

 

 

 

CPU_MONITOR messages havefailed,

 

 

 

 

 

resetting module [2/0]

 

 

 

 

 

%OIR-SP-3-PWRCYCLE: Card in module

 

 

 

 

 

1, is being power cycled off

 

 

 

 

 

(Module not responding to Keep

 

 

 

 

 

Alive polling)

 

 

 

 

 

%OIR-SP-3-PWRCYCLE: Card in module

 

 

 

 

 

2, is beingpower-cycled off

 

 

 

 

 

(Heartbeat Messages Not Received

 

 

 

 

 

From Module)

 

 

 

 

 

 

 

 

 

Cisco 7600 Series Ethernet Services Plus Line Card Hardware Installation Guide

 

 

 

 

 

 

 

 

 

 

 

 

6-6

 

 

 

OL-16146-10

 

 

 

 

 

 

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Cisco Systems OL-16146-10 manual Line cards. If no response is received after three

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