Samsung LU28H750UQUXEN manual Troubleshooting Guide, Testing the Product, Check the following

Page 49

Chapter 09

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

――Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1Power off both the PC and product.

2Disconnect the cables from the product.

3Power on the product.

4If the message Check Signal Cable appears, the product is working normally.

――If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time.

――The displayed resolution may vary, depending on the computer system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

The message Check Signal Cable appears.

Check that the cable is properly connected to the product.

Check that the device connected to the product is powered on.

49

Page 48 Page 50
Image 49
Page 48 Page 50
Contents H75* U*H85 Table of contents Configuring the PIP/PBP Settings Securing the Installation Space Before Using the ProductSafety Precautions Precautions for storageElectricity and Safety CleaningInstallation Operation Page Page Parts PreparationsControl Panel Direct Key guide Eye Saver Mode Volume Features Eye Saver Mode OffIconsDescription Function Key GuideJOG Button Power saving/Non-signal mode Brightness Changing the Volume settingPort Description Reverse SideRotating the Monitor Screen U32H750UM* / U32H850UM Adjusting the Product Tilt and HeightAnti-theft Lock Rotating the monitor U32H750UM* / U32H850UMPrecautions for moving the monitor MagicRotation Auto U32H750UM* / U32H850UM Software InstallationInstalling a Wall-mount Kit or Desktop Stand U28H750UQ Attach the wall-mount kit or desktop stand here Attaching the Stand U28H750UQ InstallationAttaching the Stand U32H750UM* / U32H850UM Removing the Stand U28H750UQ Removing the Stand U32H750UM* / U32H850UM Read below before installing the monitor Connecting and Using a Source DeviceConnecting and Using a PC Connection Using the Hdmi CableConnection Using the DP Cable Connection Using the HDMI-DVI CableConnection Using the Mini DP Cable U32H750UM* / U32H850UM Connecting to HeadphonesUtilizing the Product as a USB HUB Connecting a PC to the ProductConnecting the Power U32H750UM* / U32H850UM Connecting the Power U28H750UQTidying Up the Connected Cables U28H750UQ Tidying Up the Connected Cables U32H750UM* / U32H850UM Setting Optimum Resolution Driver InstallationCorrect posture to use the product Samsung Magic Bright Screen SetupBrightness Black EqualizerContrast SharpnessSamsung Magic Angle U28H750UQ ColorGame Mode Eye Saver ModeHdmi Black Level Response TimePicture Size Screen AdjustmentPIP/PBP Mode Configuring the PIP/PBP SettingsPosition SizeSound Source Source PIP Mode available in PIP modeSizeSet the Picture Size for each of the divided screens Transparency Adjusting OSD On Screen Display settingsLanguage Display TimeFreeSync Setup and ResetModels in the Graphic Cards list supports FreeSync Eco Saving Plus Off Timer PlusUSB Super Charging U32H750UM* / U32H850UM Power LED On PC/AV ModeReset All DisplayPort VerHDMI1 InformationEasy Setting Box Installing the SoftwareRestrictions and Problems with the Installation System RequirementsTesting the Product Troubleshooting GuideChecking the Resolution and Frequency Check the followingSound issue How can I change the frequency? General SpecificationsModel Name U28H750UQ U32H750UM* / U32H850UM Standard Signal Mode TableHDMI1 HDMI2 VESA, 1280 x Product damage caused by customers fault Responsibility for the Pay Service Cost to CustomersAppendix Not a product defect
Related manuals
Manual 57 pages 54.02 Kb Manual 57 pages 7.67 Kb Manual 57 pages 7.47 Kb Manual 57 pages 9.38 Kb Manual 57 pages 10.26 Kb Manual 57 pages 24.05 Kb Manual 57 pages 15.6 Kb Manual 57 pages 53.27 Kb Manual 57 pages 39.42 Kb Manual 57 pages 52.63 Kb Manual 57 pages 17.47 Kb Manual 57 pages 22 Kb Manual 57 pages 51.6 Kb Manual 57 pages 11.68 Kb Manual 57 pages 37.99 Kb Manual 57 pages 19.54 Kb Manual 57 pages 46.57 Kb Manual 57 pages 53.7 Kb

LU32H850UMIXCI, LU28H750UQUXEN, LU28H750UQMXCH, LU28H750UQIXCI, LU28H750UQEXXV specifications

The Samsung LU32H850UMUXEN is a cutting-edge 32-inch Ultra HD 4K monitor designed to enhance the user experience for both professionals and enthusiasts alike. With its stunning resolution of 3840 x 2160 pixels, this monitor delivers sharp and detailed visuals, making it an excellent choice for graphic design, video editing, and gaming.

One of the standout features of the LU32H850 is its Quantum Dot technology, which provides an incredibly wide color gamut. This technology allows the monitor to reproduce up to 1 billion colors, ensuring that images are vibrant and lifelike. Combined with HDR10 support, the monitor can display brighter highlights and deeper blacks, offering an enhanced dynamic range that captures the subtleties in every scene.

The monitor boasts a sleek and modern design, featuring ultra-thin bezels that maximize the screen real estate while offering an immersive viewing experience. It supports a wide viewing angle of 178 degrees thanks to its VA panel, making it possible to enjoy consistent colors and brightness from various perspectives.

Samsung has equipped the LU32H850 with Picture-by-Picture (PBP) functionality, allowing users to connect two different devices simultaneously. This is particularly useful for multitasking, as it enables seamless workflow management without the need for additional external displays. The monitor also comes with Picture-in-Picture (PiP) capabilities, allowing users to view content from one source while working on another.

In terms of connectivity, the LU32H850 is well-equipped with various ports, including DisplayPort, HDMI, and USB-C. The inclusion of USB-C allows for quicker data transfer and even charging of connected devices, making it versatile for modern setups.

Ergonomics is another area where the LU32H850 shines, as it features height adjustment, tilt, and swivel capabilities, allowing users to find the most comfortable viewing position. Additionally, the monitor is completed with Eye Saver Mode and Flicker-Free technology, which contribute to reducing eye strain during extended use.

Overall, the Samsung LU32H850UMUXEN stands out as a premium option for those seeking a high-quality, versatile 4K monitor that excels in both performance and design. With its incredible color accuracy, robust features, and ergonomic design, it is ideal for both creative professionals and casual users looking to elevate their visual experience.
Top Page Image Contents