Samsung LS24D390HL/XV, LS22D390QS/EN, LS27D390HS/EN, LS24D390HL/EN, LS22D390HS/EN manual Screen issue

Page 73

9Troubleshooting Guide

Screen issue

Issues

Solutions

 

 

The power LED is off. The screen will not switch

Check that the power cable is connected

on.

properly.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

The message Check Signal Cable appears.

Check that the cable is properly connected to the

 

product.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

 

Check that the device connected to the product is

 

powered on.

 

 

Not Optimum Mode is displayed.

This message appears when the signal from the

 

graphics card exceeds the maximum resolution or

 

frequency for the product.

 

 

 

Change the maximum resolution and frequency to

 

suit the product performance, referring to

 

Standard Signal Mode Table (page 80).

 

 

The images on the screen look distorted.

Check the cable connection to the product.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

The screen is not clear. The screen is blurry.

Adjust Coarse and Fine.

 

 

 

Remove any accessories (video extension cable,

 

etc.) and try again.

 

 

 

Set the resolution and frequency to the

 

recommended level. (Refer to "10.1 General")

 

 

The screen appears unstable and shaky.

Check that the resolution and frequency for the

 

PC are within the range of resolution and

There are shadows or ghost images left on the

frequency compatible with the product.

screen.

Next, if required, change the settings, referring to

 

 

Standard Signal Mode Table (page 80) in this

 

manual and the INFORMATION menu on the

 

product.

 

 

The screen is too bright. The screen is too dark.

Adjust Brightness and Contrast.

 

 

Screen color is inconsistent.

Change the COLOR settings.

 

 

The colors on the screen have a shadow and are

Change the COLOR settings.

distorted.

 

 

 

White does not really look white.

Change the COLOR settings.

 

 

There is no image on the screen and the power

The product is operating in power-saving mode.

LED blinks every 0.5 to 1 second.

 

Press any key on the keyboard or move the

 

 

mouse to return to normal operating mode.

 

 

9 Troubleshooting Guide 73

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Contents S22D390H S22D393H S24D390HL S24D393HL S27D390H S27D393H Table Of Contents Screen Setup Configuring Tint Coordinating OSD Setup and Reset Information Index Copyright Before Using the ProductIcons used in this manual Cleaning Precautions for storage Securing the Installation SpaceSymbols Safety PrecautionsElectricity and Safety Installation and Safety Before Using the Product Operation and Safety GAS Before Using the Product Before Using the Product Correct posture to use the product Preparations Checking the ContentsFrontal Buttons Parts Color Corresponding button again Port Description Reverse SideAttaching the Stand InstallationRemoving the Stand Adjusting the Product Tilt Anti-theft Lock Before Connecting Connecting and Using a Source DeviceConnecting and Using a PC Connecting to a PCConnection Using the Hdmi Cable Connecting to Headphones Power connection using integrated DC power adapter Connecting the PowerDriver Installation Setting Optimum Resolution Configuring Brightness Screen SetupBrightness Contrast Configuring ContrastSharpness Configuring SharpnessConfiguring Game Mode Game ModeSamsung Magic Bright Configuring Samsung Magic BrightDynamic Standard Samsung Magic Angle S22D390H / S22D393H Configuring Samsung Magic AngleScreen Setup Samsung Magic Upscale Configuring Samsung Magic UpscaleChanging the Image Size Image SizeAV mode Hdmi Black Level Configuring the Hdmi Black Level SettingsResponse Time S24D390HL / S24D393HL / S27D390H / S27D393H Configuring the Response TimePosition & V-Position Configuring H-Position & V-PositionSharpnessH-Position Coarse Adjusting CoarseFine Adjusting FineConfiguring Red Configuring TintRed Green Configuring GreenBlue Configuring BlueColor Tone Configuring the Color Tone SettingsGamma Configuring GammaCoordinating OSD Configuring LanguageLanguage Menu H-Position & Menu V-Position Configuring Menu H-Position & Menu V-PositionDisplay Time Configuring Display TimeChanging Transparency TransparencyReset All Setup and ResetInitializing Settings Reset All Eco Saving Configuring Eco SavingConfiguring Off Timer Off TimerConfiguring Turn Off After Configuring PC/AV Mode PC/AV ModeKey Repeat Time Configuring Key Repeat TimeSource Detection Configuring Source DetectionDisplaying Information Information Menu and OthersBrightness Configuring Brightness and Contrast in the Initial ScreenConfiguring Volume in the Initial Screen Easy Setting Box Installing the SoftwareInstalling the Software Removing the Software Testing the Product Troubleshooting GuideChecking the Resolution and Frequency Check the followingScreen issue Sound issue Question Answer Q & aTroubleshooting Guide General SpecificationsPlug-and-Play PowerSaver Standard Signal Mode Table 45.000 60.000 74.250 +/+ Contact Samsung World Wide AppendixEcuador Europe France CIS China Mena Africa Rwanda Product damage caused by customers fault Responsibility for the Pay Service Cost to CustomersNot a product defect OthersAppendix Correct Disposal OSD On Screen Display TerminologyResolution Index Index
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LS22D390HSX/RU, LS22D390HS/SM, LS27D390HS/HD, LS22D390QS/EN, LS24D360HL/XV specifications

The Samsung LS27D390HS/EN, LS22D390HS/EN, and LS24D390HL/EN monitors represent a compelling blend of performance and design, catering to both casual users and professionals seeking to enhance their visual experience. These monitors are part of Samsung's D390 series, known for their vibrant displays, ergonomic design, and advanced technologies.

One of the standout features of the D390 series is the stunning PLS (Plane-to-Line Switching) technology. This provides wider viewing angles, ensuring consistent colors and clarity from various perspectives, making it ideal for collaborative workspaces or family settings. The PLS panel also delivers impressive color reproduction, with a broader color gamut that enhances the viewing experience whether for work, gaming, or entertainment.

In terms of resolution, these models boast Full HD 1920x1080 pixels, offering sharp and detailed imagery. Whether you're browsing the web, watching movies, or working on spreadsheets, the clarity and detail provided by these screens can enhance productivity and enjoyment. The 16:9 aspect ratio further complements the HD experience, allowing for immersive viewing without any distortion.

The design of the D390 series is another highlight. Each monitor features a slim profile and a modern aesthetic, making them suitable for various environments. The sleek bezels contribute to a more extensive viewing area, ideal for multi-monitor setups. Additionally, the ergonomic stands offer tilt functionality, allowing users to find the most comfortable viewing angle, reducing eye strain during extended use.

Energy efficiency is also a significant consideration for the D390 monitors. They come with features that contribute to lower energy consumption, earning them an environmentally-friendly edge without compromising on performance. With Samsung's eco-saving technology, users can adjust brightness levels automatically, ensuring that energy is used effectively.

Connectivity options are well accommodated, with HDMI and D-sub ports available on the monitors, allowing easy linkage to a variety of devices, from computers to gaming consoles. The built-in Samsung MagicAngle technology significantly enhances off-angle viewing, improving the display experience in various setups.

In conclusion, the Samsung LS27D390HS/EN, LS22D390HS/EN, and LS24D390HL/EN monitors offer an attractive package with their PLS technology, Full HD resolution, stylish design, and energy efficiency. These features make them an excellent choice for a wide range of users seeking high-quality displays that cater to both productivity and entertainment.
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