Samsung LS24E370DL/EN, LS27E370DS/EN, LS24E370DLJ/XV Troubleshooting Guide, Testing the Product

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Chapter 10

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

Power off both the PC and product.

2

Disconnect the cables from the product.

3

Power on the product.

4

If the message Check Signal Cable appears, the product is working normally.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time. ――The displayed resolution may vary, depending on the computer system settings and cables.

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Contents Monitor Table of contents Installing the Software Appendix Copyright Before Using the ProductSymbols Securing the Installation SpacePrecautions for storage Power off the product and computer CleaningElectricity and Safety Installation Samsung Operation Product failure, an electric shock or fire may result Output ports, etcPage Correct posture to use the product Preparations Quick Setup Guide Warranty card Regulatory guideChecking the Components ComponentsControl Panel PartsIcons Description Function Key GuideHDMI, DisplayPort mode Analog modeLEFT/RIGHT Adjust Volume, Mute UP/DOWN Adjust Brightness, Contrast, SharpnessIconsDescription Function Key GuidePower Off JOG Button Power saving/Non-signal modeJOG Button Action Source ChangePort Reverse SideAdjusting the Product Tilt To lock an anti-theft locking device Anti-theft LockBefore Connecting Connecting and Using a Source DeviceConnecting and Using a PC Connection Using the D-SUB Cable Analogue TypeConnection Using an HDMI-DVI Cable Connection Using the Hdmi CableOn the PC SetSource is not set Connection Using an DP CableConnecting to Headphones Power connection using detachable DC power adapter Connecting the PowerClick on the Windows Driver downloaded from the website Driver InstallationSelect your product model from the list of models To hide the information message, press the JOG buttonStatus Status LED Indication Using the Wireless Charging functionWireless Charging Precautions Wireless charging is enabled Wireless charging is disabled Power is turned off Low power mode Normal operationSamsung Magic Bright Screen SetupConfiguring Samsung Magic Bright Selected option will be applied AV modeBrightness Configuring BrightnessAdjust the Brightness controlling the JOG button LEFT/RIGHT Contrast Configuring ContrastAdjust the Contrast controlling the JOG button LEFT/RIGHT Sharpness Configuring SharpnessAdjust the Sharpness controlling the JOG button LEFT/RIGHT Gamma Adjust the middle level of luminance Configuring ColorColor Mode1 / Mode2 / Mode3Off / Mode1 / Mode2 Configuring Samsung Magic UpscaleSamsung Magic Upscale Hdmi Black Level Configuring the Hdmi Black Level SettingsConfiguring Eye Saver Mode Eye Saver ModeConfiguring Game Mode Game ModeStandard / Faster / Fastest Configuring the Response TimeResponse Time Change the picture size Picture SizeChanging the Picture Size Off On screen Configuring H-Position & V-Position Screen AdjustmentAdjust the Coarse controlling the JOG button LEFT/RIGHT Configuring CoarseAdjust the screen frequency Adjust the Fine controlling the JOG button LEFT/RIGHT Configuring FineTransparency Coordinating OSDChanging Transparency Set the transparency for the menu windowsPosition Configuring PositionPosition Move the menu position up or down Selected option will be appliedSet the menu language Configuring LanguageLanguage Sec / 10 sec / 20 sec / 200 sec Configuring Display TimeDisplay Time Configuring Wireless Charging Setup and ResetOff Disable FreeSync Configuring FreeSyncFreeSync FreeSync is only supported by AMD graphics cardsPage Off Deactivate the Eco Saving Plus function Configuring Eco Saving PlusEco Saving Plus You can set the product to automatically turn off Off TimerConfiguring Off Timer ――This option is only available when Off Timer is set to On Configuring Turn Off AfterConfiguring PC/AV Mode PC/AV ModeSource Detection Configuring Source DetectionYou can activate Source Detection Auto The input source is automatically recognizedPressed Configuring Key Repeat TimeKey Repeat Time Configuring Power LED On Power LED OnInitializing Settings Reset All Reset AllFrequency and resolution will appear View the current input source, frequency and resolutionInformation Menu and Others Displaying InformationSharpness BrightnessContrast Adjust the Volume controlling the JOG button LEFT/RIGHT Configuring Volume in the Initial ScreenVolume Easy Setting Box Installing the SoftwareInstalling the Software Removing the SoftwareChecking the Resolution and Frequency Troubleshooting GuideTesting the Product Check the following Issues SolutionsNot Optimum Mode is displayed Adjust Brightness and Contrast Video is available but there is no sound Volume is too lowThere is no sound Question Answer Adjust the resolutionHow can I change the frequency? Set the frequency on your graphics cardSettings or Bios Setup on the PC How do I set power-saving mode?Appearance and Themes Display PersonalizeModel Name SpecificationsGeneral Storage Environmental conditions OperatingPowerSaver Power Consumption Power off Power button PowerSaverPower Indicator Power Consumption S24E370Resolution Standard Signal Mode TableModel Name S24E370 / S27E370 Pixel Clock Sync Polarity KHz MHzHorizontal Frequency Appendix Product damage caused by customers faultNot a product defect OthersCorrect Disposal OSD On Screen Display On Terminology
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