Samsung LS27E370DS/EN Appendix, Not a product defect, Product damage caused by customers fault

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Chapter 12

Appendix

Responsibility for the Pay Service (Cost to Customers)

――When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.

•• If a service technician gives instructions on how to use product or simply adjusts options without disassembling product.

If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)

If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.

If a product is reinstalled to move to a different spot or to move to a different house.

If customer requests instructions on how to use because of another company's product.

If customer requests instructions on how to use the network or another company's Programme. If customer requests software installation and setup for the product.

If a service technician removes/cleans dusts or foreign materials inside of the product.

If customer requests an installation additionally after purchasing a product through home- shopping or online.

A Product damage caused by customer's fault

Product damage caused by customer's mishandling or wrong repair If a product damage is caused by;

•• External impact or drop.

•• Use of supplies or separatly sold product unspecified by Samsung.

•• Repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd.

•• Remodeling or repairing the product by customer.

•• Using it with incorrect voltage or non-authorised electrical connections.

•• Not following the "cautions" in User Manual.

Others

•• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)

•• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.)

――If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual first.

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Contents Monitor Table of contents Installing the Software Appendix Before Using the Product CopyrightPrecautions for storage Securing the Installation SpaceSymbols Electricity and Safety CleaningPower off the product and computer Installation Samsung Operation Output ports, etc Product failure, an electric shock or fire may resultPage Correct posture to use the product Quick Setup Guide Warranty card Regulatory guide PreparationsChecking the Components ComponentsParts Control PanelIcons Description Function Key GuideAnalog mode HDMI, DisplayPort modeLEFT/RIGHT Adjust Volume, Mute UP/DOWN Adjust Brightness, Contrast, SharpnessFunction Key Guide IconsDescriptionJOG Button Power saving/Non-signal mode Power OffJOG Button Action Source ChangeReverse Side PortAdjusting the Product Tilt Anti-theft Lock To lock an anti-theft locking deviceConnecting and Using a Source Device Before ConnectingConnecting and Using a PC Connection Using the D-SUB Cable Analogue TypeConnection Using the Hdmi Cable Connection Using an HDMI-DVI CableOn the PC SetConnecting to Headphones Connection Using an DP CableSource is not set Connecting the Power Power connection using detachable DC power adapterDriver Installation Click on the Windows Driver downloaded from the websiteSelect your product model from the list of models To hide the information message, press the JOG buttonWireless Charging Using the Wireless Charging functionStatus Status LED Indication Precautions Power is turned off Low power mode Normal operation Wireless charging is enabled Wireless charging is disabledConfiguring Samsung Magic Bright Screen SetupSamsung Magic Bright AV mode Selected option will be appliedAdjust the Brightness controlling the JOG button LEFT/RIGHT Configuring BrightnessBrightness Adjust the Contrast controlling the JOG button LEFT/RIGHT Configuring ContrastContrast Adjust the Sharpness controlling the JOG button LEFT/RIGHT Configuring SharpnessSharpness Configuring Color Gamma Adjust the middle level of luminanceColor Mode1 / Mode2 / Mode3Samsung Magic Upscale Configuring Samsung Magic UpscaleOff / Mode1 / Mode2 Configuring the Hdmi Black Level Settings Hdmi Black LevelEye Saver Mode Configuring Eye Saver ModeGame Mode Configuring Game ModeResponse Time Configuring the Response TimeStandard / Faster / Fastest Changing the Picture Size Picture SizeChange the picture size Off On screen Screen Adjustment Configuring H-Position & V-PositionAdjust the screen frequency Configuring CoarseAdjust the Coarse controlling the JOG button LEFT/RIGHT Configuring Fine Adjust the Fine controlling the JOG button LEFT/RIGHTCoordinating OSD TransparencyChanging Transparency Set the transparency for the menu windowsConfiguring Position PositionPosition Move the menu position up or down Selected option will be appliedLanguage Configuring LanguageSet the menu language Display Time Configuring Display TimeSec / 10 sec / 20 sec / 200 sec Setup and Reset Configuring Wireless ChargingConfiguring FreeSync Off Disable FreeSyncFreeSync FreeSync is only supported by AMD graphics cardsPage Eco Saving Plus Configuring Eco Saving PlusOff Deactivate the Eco Saving Plus function Configuring Off Timer Off TimerYou can set the product to automatically turn off Configuring Turn Off After ――This option is only available when Off Timer is set to OnPC/AV Mode Configuring PC/AV ModeConfiguring Source Detection Source DetectionYou can activate Source Detection Auto The input source is automatically recognizedKey Repeat Time Configuring Key Repeat TimePressed Power LED On Configuring Power LED OnReset All Initializing Settings Reset AllView the current input source, frequency and resolution Frequency and resolution will appearInformation Menu and Others Displaying InformationContrast BrightnessSharpness Volume Configuring Volume in the Initial ScreenAdjust the Volume controlling the JOG button LEFT/RIGHT Installing the Software Easy Setting BoxInstalling the Software Removing the SoftwareTesting the Product Troubleshooting GuideChecking the Resolution and Frequency Not Optimum Mode is displayed Issues SolutionsCheck the following Adjust Brightness and Contrast There is no sound Volume is too lowVideo is available but there is no sound Adjust the resolution Question AnswerHow can I change the frequency? Set the frequency on your graphics cardHow do I set power-saving mode? Settings or Bios Setup on the PCAppearance and Themes Display PersonalizeGeneral SpecificationsModel Name Environmental conditions Operating StoragePowerSaver PowerSaver Power Consumption Power off Power buttonPower Indicator Power Consumption S24E370Standard Signal Mode Table ResolutionModel Name S24E370 / S27E370 Pixel Clock Sync Polarity KHz MHzHorizontal Frequency Product damage caused by customers fault AppendixNot a product defect OthersCorrect Disposal Terminology OSD On Screen Display On
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