Samsung LC49HG90DMEXXV manual Troubleshooting Guide, Testing the Product, Check the following

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Chapter 09

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

――Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1Power off both the PC and product.

2Disconnect the cables from the product.

3Power on the product.

4If the message Check Signal Cable appears, the product is working normally.

――If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time.

――The displayed resolution may vary, depending on the computer system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

The message Check Signal Cable appears.

Check that the cable is properly connected to the product.

Check that the device connected to the product is powered on.

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Contents Gaming Monitor Table of contents OnScreen Display Securing the Installation Space Before Using the ProductSafety Precautions Precautions for storageElectricity and Safety CleaningInstallation Operation Page Preparations PartsControl Panel Pressenter The selected item will be applied Function Key GuideGame Setting Key Changing Brightness, Contrast and Sharpness settings Changing the Volume settingConnect to a USB device Reverse SideUpgrading the Software via USB Power OffPage +4˚ Adjusting the Product Tilt and HeightTo lock an anti-theft locking device Anti-theft LockAttaching the Stand Type one InstallationAttaching the Stand Type two Lift the COVER-REAR TOP Disassemble the COVER-REAR TOP Removing the Stand For Attaching the Bracket WallAlign B with Attaching the Bracket WallConnecting and Using a PC Connecting and Using a Source DeviceConnection Using the Hdmi Cable Connection Using the DP CableConnecting to Headphones Connection Using the Mini DP CableConnecting to Microphone Connection Using the Audio CableUtilizing the Product as a USB HUB Connecting a PC to the ProductPower Connecting the PowerTidying Up the Connected Cables Headphones hanger Downward UpwardArrange the cables against the bend Direction as shown in the figureDriver Installation Setting Optimum ResolutionCorrect posture to use the product Game Picture ModeRefresh Rate Adjust the brightness of the dark areasBlack Equalizer Response TimeFreeSync How do you enable FreeSync?Low Input Lag Screen SizeSelect the best screen size and ratio Game Setting Key Save SettingsPicture Brightness Adjust the tint of the screenContrast SharpnessScreen Adjustment Eye Saver ModeHdmi Black Level Calibration ReportConfiguring the PBP Settings PBP ModeScreen1 Aspect RatioScreen2 Select the input source you want to watch on screen1Language OnScreen DisplayDisplay Time Set the menu languageSystem VolumeLighting Local DimmingPC/AV Mode Off TimerEco Saving Plus USB Super ChargingPower LED On Hdmi ModeReset All DisplayPort VerHDR InformationPre-requisite to the use of HDR Easy Setting Box Installing the SoftwareRestrictions and Problems with the Installation System RequirementsTesting the Product Troubleshooting GuideChecking the Resolution and Frequency Check that the power cable is connected properlyCheck the cable connection to the product Change the Color settingsSet the frequency on your graphics card General SpecificationsStandard Signal Mode Table 66.000 60.000 453.000144.000 Product damage caused by customers fault Responsibility for the Pay Service Cost to CustomersAppendix Not a product defect
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LC49HG90DMMXCH, LC49HG90DMEXXV, LC49HG90DMUXEN, LC49HG90DMIXCI specifications

The Samsung LC49HG90DMUXEN is a cutting-edge ultra-wide gaming monitor that pushes the boundaries of immersive visual experiences. With a massive 49-inch curvature and a 32:9 aspect ratio, this monitor is designed to replace a dual-monitor setup, providing an uninterrupted field of view. The display features a Quantum Dot technology, which enhances color accuracy and vibrancy, making it ideal for high-performance gaming and professional creative work.

One of the standout characteristics of the LC49HG90DMUXEN is its 144Hz refresh rate, which ensures smooth and fluid motion during fast-paced gaming sessions. Coupled with a 1ms response time, this monitor minimizes motion blur and ghosting, allowing for precision in competitive gaming scenarios. This feature is particularly advantageous for FPS (First-Person Shooter) and fast-paced racing games, where every millisecond counts.

The monitor also supports HDR (High Dynamic Range), specifically HDR10, which delivers a wider range of brightness levels, enhancing the overall visual fidelity. This technology allows gamers to experience deeper blacks and brighter whites, creating a more dynamic and realistic image. The monitor’s peak brightness of up to 600 nits further contributes to its HDR capabilities, making it suitable for a variety of lighting conditions.

Another feature worth highlighting is the monitor's Quantum HDR, which intelligently adjusts the brightness and contrast based on the content being displayed. Whether you are playing games, watching movies, or creating multimedia content, this feature ensures that you get the best possible picture quality.

Connectivity options on the Samsung LC49HG90DMUXEN include two DisplayPort 1.4 inputs, one HDMI 2.0 port, and a headphone jack. This variety allows users to connect multiple devices easily, providing flexibility for those who need to switch between consoles and PCs.

The ergonomic design of this monitor includes height, tilt, and swivel adjustments, allowing users to find the most comfortable viewing angle. Additionally, the Ultra-Wide Game Mode provides tailored settings to enhance the gaming experience depending on the genre.

In summary, the Samsung LC49HG90DMUXEN stands out with its impressive size, advanced technology, and designed specifically for serious gamers and professionals alike. Its blend of high refresh rates, rapid response times, superior color accuracy, and ergonomic features make it a noteworthy choice for anyone looking to enhance their visual experience.
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