Samsung LT24E310EXQ/XE manual Troubleshooting, Brightness / Sharpness, Solution Energy Saving

Page 69

Other Information

Troubleshooting

If you have any questions about the LED TV, first refer to this list. If none of these troubleshooting tips apply, please visit “www.samsung.com,” then click on Support, or contact the call centre listed on the back-cover of this manual.

Issues

Solutions and Explanations

Picture Quality

•• First of all, please perform the Picture Test and confirm that your TV is properly

 

displaying test image. (go to MENU - Support - Self Diagnosis - Picture Test) If the

 

test image is properly displayed, the poor picture may caused by the source or

 

signal.

 

 

The TV image does not look

•• If you have an analogue cable/set top box, upgrade to a digital set top box. Use

as good as it did in the store.

HDMI or Component cables to deliver HD (high definition) picture quality.

 

•• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

•• Aerial connection: Try HD stations after performing Auto tuning.

 

•• Many HD channels are up scaled from SD (Standard Definition) contents.

 

•• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

 

•• Make sure you are watching the TV at the minimum recommended distance

 

based on the size and definition of the signal.

The picture is distorted:

•• Compression of video contents may cause picture distortion especially in fast

macroblock error, small block,

moving pictures such as sports and action movies.

dots, pixelization

•• Low signal level or bad quality can cause picture distortion. This is not a TV issue.

 

 

•• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on

 

analogue and digital TV.

Colour is wrong or missing.

•• If you’re using a component connection, make sure the component cables are

 

connected to the correct jacks. Incorrect or loose connections may cause colour

 

problems or a blank screen.

There is poor colour or

•• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour /

brightness.

Brightness / Sharpness)

 

•• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco

 

Solution - Energy Saving)

 

•• Try resetting the picture to view the default picture settings. (go to MENU - Picture

 

- Reset Picture)

There is a dotted line on the

•• If the picture size is set to Screen Fit, change it to 16:9.

edge of the screen.

•• Change cable/satellite box resolution.

 

The picture is black and white.

•• If you are using an AV composite input, connect the video cable (yellow) to the

 

Green jack of component on the TV.

When changing channels, the

•• If connected with a cable box, please try to reset the cable box. Reconnect the

picture freezes or is distorted

AC cord and wait until the cable box reboots. It may take up to 20 minutes.

or delayed.

•• Set the output resolution of the cable box to 1080i or 720p.

 

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Image 69
Contents T24E310EW T24E310EX T28E310EW T28E310EX T32E310EW T32E310EX LED TVStill image warning Digital TV noticeContents Safety Precautions Power RelatedInstallation Related This may shorten the product life cycle or cause fire Usage Related Cleaning RelatedElectric shock or fire Getting Started An electric shock or fire may result Accessories and Cables Model Name T28E310EW / T28E310EX / T32E310EW / T32E310EX Installing the StandUsing the TV’s Controller Panel Key Initial SetupStandby mode If You Want to Reset This FeatureStandard Remote Control Buttons Installing batteries Battery size AAA Viewing the Contents How to use the e-ManualScreen Display Operation ButtonsNow How to search for a topic on the indexTeletext pages are organised according to six categories Teletext FeatureHow to Navigate Menus How to Operate the Main Menu OSD On Screen DisplayPicture, Sound, Broadcasting, Applications, System, Support Connecting the Power Cord and the Aerial or Cable Connection Connections Connecting to AV Devices Blu-ray Players, DVD Players, etcUsing a Scart Cable Using a Headphone Cable Connection Connecting to Audio DevicesUsing an Hdmi Cable or an Hdmi to DVI Cable Connection Connecting to a PCHdmi connection Connections T24E310EW T24E310EXConnections T28E310EW T28E310EX Connections T32E310EW T32E310EX To watch paid channels, the CI or CI+ Card must be inserted Using the CI or CI+ CardIBM Display Modes D-Sub and HDMI/DVI InputChanging the Input Source SourceTV / Ext. / HDMI1 / HDMI2/DVI / AV / Component Edit NameCorrect posture to use the product Basic FeaturesChanging the Preset Picture Mode Picture ModeContrast BacklightBrightness SharpnessChanging the Picture Size Picture SizeMenu → Picture → Picture Size → Entere Picture SizeMenu → Picture → PIP → Entere Picture In Picture PIPChanging the Picture Options Advanced SettingsPicture Options Menu → Picture → Picture Options → EntereColour Tone Sound Mode Reset PictureChanging the Preset Sound Mode Picture OffSound Effect Adjusting Sound SettingsMenu → Sound → Speaker Settings → Entere Speaker Select Speaker SettingsAuto Volume TV Installation TypeMenu → Sound → Additional Settings → Entere Additional SettingsExecuting initial setup Reset SoundSelecting the Sound Mode SetupAuto Tuning AerialMemorising Channels Menu → Broadcasting → Channel Settings → Country Area Country AreaCable Search Option When Antenna Source is set to Terrestrial or Cable Manual TuningUsing the Channel Menu Using the Info button Now & Next guideChannel Mode Channel ListSchedule Manager GuideMenu → Broadcasting → Guide → Entere Menu → Broadcasting → Schedule Manager → EntereMenu → Broadcasting → Edit Channel → Entere Edit ChannelMenu → Broadcasting → Edit Favourites → Entere Edit Favourites tGo to Edit Favourites screen Edit Channel Go to Edit Channel screen directlyOther Features Subtitle tFine Tune Audio Options Teletext LanguageDigital Text UK only Menu → Broadcasting → Common Interface → Entere Common InterfaceTime Setting the TimeMenu → System → Time → Entere Clock Set Set the Date and TimeUsing the Sleep Timer Setting the On / Off TimerMenu → System → Time → Sleep Timer → Entere Menu → System → Time → On Timer or Off Timer → EntereDoes not operate correctly Eco Solution Other FeaturesEconomical Solutions Change PIN Programme Rating LockChannel Lock Locking ProgrammeGeneral Menu LanguageMenu → System → Menu Language → Entere Menu → System → General → EntereMenu → System → DivX Video On Demand → Entere DivX Video On DemandSelf Diagnosis Support MenuMenu → Support → Self Diagnosis → Entere Software Update Menu → Support → Software Update → EntereUpdate now Menu → Support → Use Mode → Entere Use ModeContact Samsung Viewing the Contact SamsungApplication Menu Connecting a USB DeviceSource List ApplicationMedia Play Disconnecting a USB DevicePlaying the selected files Menu → Applications → Media Play → EnterePlaying the Photos / Videos / Music Setting menuPlayback menu PhotosButton Operation VideosSetting the Encoding language Using the Sports Mode Sports Mode tManual Viewing the e-ManualSolution Energy Saving TroubleshootingReset Picture Brightness / SharpnessExternal devices Operating. go to Menu Support Self Diagnosis Sound Test→ Use Mode TV Signal InformationDiagnosis Test menu Broadcasting menu isSignal or Weak or No Signal Recommendation EU OnlyNot be playable properly Supported Video Formats Supported Subtitle and Media Play file formatsSupported Music Formats Supported Photo FormatsInstalling the Wall Mount Wall Mount Kit Specifications VesaWall mount Accessories T24E310EW T24E310EX Concrete, Wood Sticking Spacer Felt Attaching the Stand Base Attaching the Guide Stand M4 X 12mm Concrete, Wood Attaching the Stand Base 2X 28 M4 X 25mm To avoid the TV from falling Securing the TV to the WallStorage and Maintenance Securing the Installation SpaceAnti-theft Kensington Lock Licence Other Information Specifications PIP IndexWarranty Card Atencion Solo Para USO EN Interiores Adaptor informationEurope Asia Pacific
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LT32E310EXQ/XE, LT32E310EX/XU, LT32E310EX/EN, LT28E310EX/EN, LT32E310EX/XE specifications

Samsung has long been recognized as a leader in the electronics and display technology sector, and its line of monitors exemplifies this commitment to quality and innovation. The models LT32E310EXQ/EN, LT32E310EW/EN, LT28E310EXQ/EN, LT28E310EW/EN, and LT24E310EW/EN showcase a blend of impressive features tailored to meet the demands of various users, from business professionals to casual users.

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