Troubleshooting, 135 | Samsung HMX-M20SP/EDC, HMX-M20BP/EDC manual

TROUBLESHOOTING

Recording

Symptom	Explanation/Solution
Pressing the Recording start/stop button	•	Press the MODE button to set Video (	). page 49
does not start recording.	•	There is not enough free space to record on the storage media.

•Check if memory card is not inserted or write-protect tab is set to lock.

The actual recording time is less than the	•	The estimated recording time may vary depending on content and features used.
estimated recording time.	•	When you record an object that moves fast, the actual recording time may be shortened.
	•	There is no more free space for recording on the storage media. Back up important ﬁles on
		your PC and format the storage media or delete the unnecessary ﬁles.
The recording stops automatically.	•	If you make recordings or delete ﬁles frequently, the performance of the storage media will be
The recording stops automatically.		deteriorated. In this case, format the storage media again.
		deteriorated. In this case, format the storage media again.
	•	If you use the memory card with low writing speed, the camcorder automatically stops
		recording the videos and the corresponding message appears on the LCD screen.
When recording a subject illuminated by	•	This is not a malfunction.
bright light, a vertical line appears.	•	This is not a malfunction.
bright light, a vertical line appears.
When the screen is exposed to direct
sunlight during recording, the screen	•	This is not a malfunction.
becomes red or black for an instant.
During recording, the date/time does not display. •		“Date/Time Display” is set to “Off.” Set the “Date/Time Display” to On. page 102
	•	Set your camcorder to Photo mode. page 49
You cannot record a photo image.	•	Release the lock on the write-protection tab of the memory card if any.
You cannot record a photo image.	•	The storage media is full. Use a new memory card or format the storage media. page 98
	•
		Or remove unnecessary images. page 113
The shutter sound is not heard when you	•	Set “Shutter Sound” to “On.”
record a photo image.
The beep sound is not heard.	•	Set “Beep Sound” to “On.”
The beep sound is not heard.	•	Beep sound is temporary off while recording videos.
	•	Beep sound is temporary off while recording videos.
There is a time difference between	•	On your camcorder, there may be a slight time delay between the point when you press
the point where you press Recording	•
the point where you press Recording		Recording start/stop button and the actual point where the recorded video starts/stops.
start/stop button and the point where the
start/stop button and the point where the		This is not an error.
recorded video starts/stops.		This is not an error.
recorded video starts/stops.
The aspect ratio (16:9/4:3) of a video	•	The aspect ratio of a video at 16:9 cannot be changed to 4:3.
cannot be changed.	•
cannot be changed.
Horizontal stripes appear on the images.	•	This occurs when recording images under a ﬂuorescent lamp, sodium lamp, or mercury lamp.
Horizontal stripes appear on the images.		This is not a malfunction.
		This is not a malfunction.

Adjusting the image during recording

Symptom	Explanation/Solution
	•	Set “Focus” to “Auto.” page 70
Focus does not adjust automatically.	•	The recording conditions are not suitable for auto focus. Adjust the focus manually. page 70
Focus does not adjust automatically.	•	The lens is dusty on the surface. Clear the lens and check the focus.
	•
	•	Recording is being made in a dark location. Use a light to brighten the area.
The image appears too bright or ﬂickering,	•	This may occur when you make a recording under a ﬂuorescent sodium or mercury lamp.
or changes in colour.		Cancel “ SCENE” to avoid or minimise this phenomenon. page 60
Image’s colour balance is not natural.	•	White balance adjustment is required. Adjust to the proper “White Balance.” page 64
The subject passing by the frame appears	•	This is called the focal plane phenomenon. This is not a malfunction. Because of the way the
very quickly.		image device (CMOS sensor) reads out video signals, the subject passing by the frame rapidly
very quickly.		may appear to bend, depending on the recording condition.
		may appear to bend, depending on the recording condition.
When the camcorder is connected to the	•	When the resolution is set to 1080/50p, the LCD and the TV screen cannot output
external device, no image is displayed on		simultaneously. Only the screen information is displayed on the LCD, while the screen is	135
the LCD, as well as the screen information
the LCD, as well as the screen information		output on the TV.
on the TV screen.		output on the TV.
on the TV screen.

HMX-M20BP/XER, HMX-M20SP/EDC, HMX-M20BP/EDC specifications

The Samsung HMX-M20BP/EDC and HMX-M20SP/EDC are compact camcorders designed for users who value portability and high-quality video recording. These models showcase Samsung’s commitment to innovation in the video recording space, combining advanced technology with user-friendly features.

One of the standout features of the HMX-M20 series is its ability to capture full HD video at 1920 x 1080 resolution. This allows users to record their memories with stunning clarity and detail. The camcorders are equipped with a 10x optical zoom, enabling users to get closer to their subjects while maintaining high image quality. This feature is particularly beneficial for capturing distant subjects during events or nature outings.

The HMX-M20BP/EDC and HMX-M20SP/EDC models are designed with a dual codec format, offering users the flexibility to choose between MP4 and H.264 formats for video recording. This versatility allows for easy sharing and playback across various devices without compromising the quality of the footage. Additionally, the inclusion of a built-in HDMI port facilitates seamless connectivity to HDTVs for an enhanced viewing experience.

In terms of design, these camcorders stand out for their ergonomic build. They are compact and lightweight, making them easy to carry and handle. The intuitive controls and a large touchscreen LCD provide a user-friendly interface, allowing users to navigate through settings and playback effortlessly.

Samsung has also integrated advanced stabilization technology in the HMX-M20 series, which minimizes the effects of camera shake during recording. This feature ensures that users can capture smooth, steady footage even while on the move, making it ideal for vlogging or recording active scenes.

Moreover, the HMX-M20BP/EDC model comes with enhanced low-light performance capabilities, allowing users to capture quality video even in dimly lit environments. This is achieved through improved sensor technology that increases sensitivity to light, making nighttime and indoor recordings clearer.

The camcorders also support various shooting modes, including time-lapse, which enables creative filming possibilities. Users can experiment with different settings and effects, enhancing the storytelling aspect of their videos.

Overall, the Samsung HMX-M20BP/EDC and HMX-M20SP/EDC camcorders are an excellent choice for anyone seeking a reliable, high-performance video recording solution. With their combination of advanced technology, compact design, and user-friendly features, these camcorders are perfect for casual users and aspiring videographers alike.