Samsung LS24F9DSM/EN, LS24F9DSME/EN manual Before Requesting Service, Problems Related to Screen

Page 81

5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Centre.

PROBLEMS RELATED TO INSTALLATION (PC MODE)

The monitor screen flickers.

Check if the signal cable between the computer and the monitor is securely

 

connected and tightened.

 

(Refer to Connecting to a Computer)

 

 

Blank spaces are found at the top and bottom of

Blank spaces on the screen are not caused by the monitor.

the screen when an HDMI or HDMI-DVI cable is

The cause of the problem is the PC or graphics card, and can be fixed by

connected to the monitor and PC.

adjusting the screen size in the HDMI or DVI option of the graphics card

 

 

settings menu.

 

If the graphics card settings menu has no option to adjust the screen size,

 

update the graphics card driver to the latest version.

 

(Please contact the graphics card or computer manufacturer for details on

 

how to adjust the screen settings.)

 

 

PROBLEMS RELATED TO SCREEN

 

 

Screen is blank and power indicator is off.

Ensure that the power cord is firmly connected and the product is on.

 

(Refer to Connecting to a Computer)

 

 

<Check Signal Cable> message

Ensure that the signal cable is firmly connected to the PC or video sources.

 

(Refer to Connecting to a Computer)

 

 

<Mode not supported> message is shown

Check the maximum resolution and the frequency of the video adapter.

 

Compare these values with the data in the Standard Signal Mode Table.

 

 

Picture rolls vertically.

Check if the signal cable is securely connected.Connect it again securely.

 

(Refer to Connecting to a Computer)

 

 

Image is not clear. Picture is blurred.

Run Frequency <Coarse > and < Fine> tuning.

 

Turn on again after removing all accessories(video extension cable, etc.)

 

Set resolution and frequency to the recommended ranges.

 

 

Picture image is unstable and vibrates.

Check if the resolution and frequency set for the computer video card falls

 

in the range supported by the monitor. If not, reset them referring to the

Ghost images are shown in the picture.

current <Information> under the monitor menu and Standard Signal Mode

 

 

Table.

 

 

The image is too light or too dark

Adjust the Brightness and Contrast

 

(Refer to the <Brightness>, <Contrast>)

 

The display brightness can differ according to the mode set for <MagicAn-

 

gle>.

 

If <MagicBright> is set to <Dynamic Contrast>, the display brightness can

 

differ according to the input signal.

 

 

Screen is blank and the power indicator light

The monitor is using its power management system

blinks every 0.5 or 1 seconds

Press a key on the keyboard

 

 

 

The screen is blank and is blinking.

If you see the TEST GOOD message on the screen when you press the [

 

MENU] button, check the cable connection between the monitor and the

 

computer to ensure that the connector is properly connected.

 

 

5-2

Troubleshooting

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Contents LED TV Monitor Table Of Contents Correct Disposal Before You Start Using this ManualIcons used in this manual LicenceCopyright Notice Securing the Installation Space Care and MaintenanceAppearance and the colour may differ depending on models Appearance may differ depending on the productIcons used for safety precautions Safety PrecautionsPower Related Meaning of SignsInstallation Related Cleaning Related Usage Related Major Safety Precautions Maintaining the Correct Posture when Using this Product Page Package Contents Installing the ProductInstalling the Stand Removing the Stand Connecting part may differ depending on the product model Connecting to a ComputerInstalling the Product Standby mode Using it as a TVConnecting an Hdmi cable Connecting Using a Hdmi to DVI Cable Connecting a Component cable Connecting AV Devices Connecting a Scart cable To watch paid channels, the CI or CI+ Card must be inserted Connecting Common InterfaceConnecting to an Amplifier Connecting Headphones Kensington Lock You must purchase the Kensington Lock separatelyTo lock the product, follow these steps Plug & Play Feature Air Air antenna signal Cable Cable antenna signalTo return to the previous step, press the Red button Plug & Play feature is only available in the TV mode If you want to reset this featureNumber Icon Description Viewing the Control panelTTX / MIX Remote ControlInstalling Batteries in the Remote Control Teletext Feature Typical Tetetext Part ContentsUsing the Screen Adjustment Menu OSD On Screen Display Picture PC / Hdmi PC TimingTOP Menus SUB Menus Menu Description Set to Off when viewing directly in front of the screenAvailable in PC Mode Only Disabled when the PC is on DPMDisplay Power ManagementPicture TV / Ext. / Component or AV / Hdmi Side Mode It is activated when the signal is Ntsc Advanced Settings is available in Standard or Movie mode This function is not available in PC, Component or Hdmi mode Available only in Hdmi mode Sound Standard sound mode onlyUse the TV Speaker function Additional Setting Digital channels only Selecting the Sound ModeChannel Window appears Menu Description Guide Ch. Mode differs according to the antenna sourceUsing the colour buttons with the Channel Manager Menu Description To cancel the Sleep Timer function, select Off SetupYou can set the Antenna by selecting Channel → Antenna Language HighlightedMenu Security Available only when the Input source is set to TVAvailable in PC Mode Only Channel is available when the Source is set to TV PIP SettingsApplication InputWhat is Anynet+? See 3-6. Media Play for detailsSee 3-7. Anynet+ HDMI-CEC for details Support With the strongest signalSure Speaker Select is set to TV Speaker in the Sound menu Speaker or the sound is muted by pressing the Mute buttonIf software was changed, existing software is displayed Software Upgrade By USBConnecting a USB Device Media PlayMenu → Application → Media Play → Supports the View Devices and Home in Media Play homepage Screen DisplayNumber Menu Description Displays sorting standardRed Change Device VideosSelects a connected device Name File Extension FormatMP3 Video Decoder Audio Decoder Other RestrictionsPhotos MusicMedia Play Additional Function Playing the Multiple FilesPlaying the selected video/music/photo files Playing the video/music/photo file groupAudio Videos / Music / Photos Play Option menuUsing the Settings Menu SettingsAnynet+ HDMI-CEC Connecting Anynet+ DevicesSetting Up Anynet+ Anynet+ MenuANYNET+ Menu Description During the switching operation Installing the Device Driver PC Timing D-Sub and Hdmi input Standard Signal Mode TableHorizontal Frequency Vertical FrequencyNatural Color What is Natural Color ?Installing the Software What is MultiScreen ?MultiScreen Installation Requirements MultiScreenProduct Self-Diagnosis TroubleshootingProblems Related to Screen Before Requesting ServiceProblems Related to Remote Control Problems Related to AudioFAQ Please TRY the Following FAQFAQ Please TRY the Following Model Name SpecificationsPower Saving Function Contact Samsung Worldwide EuropeCIS Kazakhstan Correct Disposal of Batteries in this Product Europe only Correct Disposal
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LS24F9DSM/XE, LS24F9DSME/EN, LS24F9DSM/EN specifications

The Samsung LS24F9DSM/EN is a standout monitor that combines impressive performance with sleek design, appealing to both casual users and professionals. This 24-inch display features a Full HD resolution of 1920 x 1080 pixels, ensuring sharp images and vibrant colors that enhance the visual experience across various applications, from gaming to content creation.

One of the defining features of the LS24F9DSM/EN is its advanced Quantum Dot technology. This innovation significantly improves color accuracy and expands the color spectrum, delivering stunning visuals with true-to-life hues. As a result, users can enjoy a more immersive viewing experience, whether watching movies, editing photos, or playing games. The monitor also boasts a wide color gamut, covering up to 99% of the sRGB spectrum, which is ideal for creative professionals seeking precision in their work.

Additionally, the LS24F9DSM/EN comes equipped with a high refresh rate of up to 144Hz and a quick response time of 1ms (MPRT). This combination reduces motion blur and ensures smooth gameplay, making it an excellent choice for gamers who prioritize performance. Whether it’s fast-paced action or intricate details, this monitor can keep up, providing an edge in competitive gaming environments.

Moreover, the monitor features Samsung's proprietary Eye Saver Mode and Flicker-Free technology. These attributes work together to minimize eye strain during extended use, making it a perfect option for remote work or gaming marathons. The low blue light emission helps protect users' eyes, promoting comfortable viewing.

Connectivity is another strong point of the LS24F9DSM/EN. It includes multiple input options such as HDMI, DisplayPort, and USB ports, providing flexibility for various devices. This ensures users can easily switch between different sources without hassle.

Finally, the sleek and modern design of the Samsung LS24F9DSM/EN, complete with slim bezels and an adjustable stand, allows for ergonomic viewing and seamless multitasking. Its aesthetic appeal makes it suitable for any workspace or gaming setup. Overall, the Samsung LS24F9DSM/EN monitor combines cutting-edge technologies, impressive specifications, and thoughtful design elements to deliver a versatile and high-quality display solution.
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