Troubleshooting and Maintenance

Samsung UE55J6370SUXTK, UE55J6350SUXZG, UE32J6350SUXZG manual Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions

on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues	Solutions and explanations

The TV is not powered on.	Make sure that the power cord is connected and that the remote has live batteries and
	is functioning properly. If the power cord is properly connected and the remote control is
	operating normally, there might arise a problem with the antenna cable connection, or the
	cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/
	set-top box.

The TV won’t turn on.	Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
	Make sure that the wall outlet is working.
	Try pressing the P button on the TV to make sure that the problem is not with the remote. If
	the TV turns on, refer to “The remote control does not work” below.

There is no picture/video.	Check the cable connections. Remove and reconnect all cables connected to the TV and
	external devices.
	Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match
	the TV's input connections. For example, if an external device’s output is HDMI, connect it to
	an HDMI input on the TV.
	Make sure that your connected devices are powered on.
	Be sure to select the correct input source.
	Reboot the connected device by unplugging it and reconnecting the device's power cable.

The remote control does	Replace the remote control batteries. Make sure that the batteries are installed with their poles
not work.	(+/–) in the correct direction.
	Clean the sensor’s transmission window on the remote.
	Try pointing the remote directly at the TV from 1.5~1.8 m away.

The Cable or set-top box	Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or
remote control doesn’t	set-top box user manual for the SAMSUNG TV code.
turn on/off the TV or
adjust the volume.

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UE48J6370SUXXN, UE32J6370SUXXN, UE55J6350SUXZG, UE32J6370SUXTK, UE40J6370SUXXC specifications

Samsung has long been a pioneer in the television industry, consistently delivering innovative and high-quality products. The UE55J6370SUXXN, UE40J6350SUXZG, UE48J6350SUXZG, UE55J6370SUXXC, and UE32J6350SUXZG are impressive models that embody the brand’s commitment to superior technology and user experience.

The Samsung UE55J6370SUXXN is a 55-inch Full HD television that brings entertainment to life with crystal-clear picture quality. One of its key features is the PurColor technology, which enhances color accuracy, making images more vibrant and realistic. Alongside this, the Wide Color Enhancer feature improves the overall picture quality by analyzing and refining each pixel. Furthermore, the television offers Smart TV capabilities, allowing users to access a plethora of streaming services, apps, and games seamlessly via Wi-Fi connectivity.

For those looking for a more compact option, the UE40J6350SUXZG and UE48J6350SUXZG models provide the same cutting-edge technology in a smaller 40-inch and 48-inch format, respectively. Both models utilize Samsung’s Micro Dimming Pro technology, which enhances contrast across the screen for deeper blacks and brighter whites, providing a more immersive viewing experience.

Moving on to the UE55J6370SUXXC, this 55-inch model is designed with a sleek, modern aesthetic that will complement any living space. It maintains the same impressive features as its counterparts, such as Smart Hub, which provides a user-friendly interface for easy navigation through channels, apps, and devices. The inclusion of a quad-core processor ensures smooth multitasking and enhanced performance across all applications.

Lastly, the UE32J6350SUXZG presents a compact 32-inch option ideal for smaller rooms or as a secondary television. Despite its size, it retains the core features of the J6350 series, including Full HD resolution and Smart TV functionality, ensuring that users can enjoy their favorite shows, movies, and games without compromise.

Overall, the Samsung UE55J6370SUXXN, UE40J6350SUXZG, UE48J6350SUXZG, UE55J6370SUXXC, and UE32J6350SUXZG televisions represent a blend of cutting-edge technology, sleek designs, and user-friendly features. These models are perfect for any home setting, catering to different size requirements while ensuring a premium viewing experience.