Samsung UE55J6370SUXTK, UE55J6350SUXZG, UE32J6350SUXZG manual Troubleshooting and Maintenance

Issues

Solutions and explanations

The TV is not powered on.

Make sure that the power cord is connected and that the remote has live batteries and

is functioning properly. If the power cord is properly connected and the remote control is

operating normally, there might arise a problem with the antenna cable connection, or the

cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/

set-top box.

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

Make sure that the wall outlet is working.

Try pressing the P button on the TV to make sure that the problem is not with the remote. If

the TV turns on, refer to “The remote control does not work” below.

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the TV and

external devices.

Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match

the TV's input connections. For example, if an external device’s output is HDMI, connect it to

an HDMI input on the TV.

Make sure that your connected devices are powered on.

Be sure to select the correct input source.

Reboot the connected device by unplugging it and reconnecting the device's power cable.

The remote control does

Replace the remote control batteries. Make sure that the batteries are installed with their poles

not work.

(+/–) in the correct direction.

Clean the sensor’s transmission window on the remote.

Try pointing the remote directly at the TV from 1.5~1.8 m away.

The Cable or set-top box

Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or

remote control doesn’t

set-top box user manual for the SAMSUNG TV code.

turn on/off the TV or

adjust the volume.