Samsung HT-J4200/EN, HT-J4200/ZF manual Troubleshooting, Resolution according to the output mode

Appendix

Resolution according to the output mode

Blu-ray Disc/E-contents/Digital Contents playback					DVD playback
Output		HDMI Mode			HDMI Mode
Setup	Blu-ray Disc			E-contents/
			Digital contents
BD Wise	Resolution of Blu-ray			1080p@60F	480i
	Disc
Auto	Max. Resolution of TV input				Max. Resolution of TV input
1080p@60F		1080p@60F			-
1080p		-			1080p
Movie Frame : Auto (24Fs)		1080p@24F			-
1080i		1080i			1080i
720p		720p			720p
576p/480p		576p/480p			576p/480p

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom		Check/Remedy
You cannot eject the disc.	•	Is the power cord plugged securely into the outlet?
	•	Turn off the power, and then turn it back on.
Playback does not start.	•	Check the region number of the Blu-ray/DVD disc.
	•	Blu-ray/DVD disc purchased from abroad may not be playable.
		CD-ROMs and DVD-ROMs cannot be played on this product.
	•	Make sure that the rating level is correct.

Playback does not start immediately when you press the 6/7 button.

•Are you using a deformed disc or a disc with scratches on the surface?

•Wipe the disc clean.

No sound.	•	The home cinema does not play sound during fast playback, slow playback, and
	•	step motion playback.
		Are the speakers connected properly? Is the speaker setup correctly customized?
	•	Is the disc severely damaged?
The remote control does	•	Are you operating the remote within its operational range and within the proper
not work.	•	angle relative to the sensor?
		Are the batteries drained?

•The disc is rotating but there is no picture.

•Picture quality is poor and the picture is shaking.

•Is the TV power on?

•Are the video cables connected properly?

•Is the disc dirty or damaged?

•A poorly manufactured disc may not be playable.

38 - English

HT-J4200_EN-ENG_1213.indd 38

2015/2/6 11:12:35