Samsung HT-E6500/XE manual Symptom Check/Remedy, Are you using a disc that does not contain menus?

Symptom

Check/Remedy

The menu screen does not

• Are you using a disc that does not contain menus?

appear even when the menu

function is selected.

The aspect ratio cannot be

• You can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box mode, or

4:3 Pan-Scan mode, but 4:3 Blu-ray/DVD discs are played in 4:3 ratio only. Refer to the

changed.

Blu-ray Disc jacket and then select the appropriate function.

(Example: The power goes

- Using the RESET function will erase all stored settings.

out or a strange noise is

Do not use this unless necessary.

heard.)

• The Product is not working

normally.

You have forgotten the rating

• With no disc in the product, press and hold the product's 5 button for longer than 5

level password.

seconds. INIT appears on the display and all settings will return to the default values.

Then, press the POWER button.

- Using the RESET function will erase all stored settings.

Do not use this unless necessary.

Can't receive radio

• Is the antenna connected properly?

broadcasts.

• If the antenna's input signal is weak, install an external FM antenna in an area with

good reception.

While listening to TV audio

• If the OPEN/CLOSE ^ button is pressed while listening to TV audio using the D. IN or

through the Product, no

AUX functions, the Blu-ray/DVD disc functions are turned on and the TV audio is muted.

sound is heard.

"Not Available" appears on

• The features or action cannot be completed at this time because:

screen.

1. The Blu-ray/DVD disc's software restricts it.

2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)

3. The feature is not available at the moment.

4. You’ve requested a title or chapter number or search time that is out of range.

If the HDMI output is set to a

• Press and hold the 5 button on front panel for more than 5 seconds with no disc in

resolution your TV cannot

the product. All settings will revert to the factory settings.

support (for example, 1080p),

you may not see a picture on

your TV.

No HDMI output.

• Check the connection between the TV and the HDMI jack of the product.

• Check if your TV supports 576p/480p/720p/1080i/1080p HDMI input resolution.

Abnormal HDMI output

• If random noise appears on the screen, it means that TV does not support HDCP (High-

screen.

bandwidth Digital Content Protection).