Troubleshooting
If the
|
|
PROBLEM | SOLUTION |
The screen is blocked | • If the HDMI output is set to a resolution your TV cannot support (for |
| example, 1080p), you may not see a picture on your TV. |
| • Press the 5 (STOP) button (on top panel) for more than 5 seconds with |
| no disc inside on the home screen. All settings will revert to the factory |
| settings. |
| • When the factory default settings are restored, all stored user BD data is |
| deleted. |
Forgot password | • Press the 5 (STOP) button (on top panel) for more than 5 seconds with |
| no disc inside on the home screen. All settings including the PIN will revert |
| to the factory settings. Don’t use this unless absolutely necessary. |
| • When the factory default settings are restored, all stored user BD data is |
| deleted. |
Repairs
If you contact us to repair your product, an administration fee may be charged if either:
1.An engineer is called out to your home at your request and there is no defect in the product.
2.You bring the unit to a repair centre and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or begin any work on your product.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.com, or contact Samsung Customer Care before seeking to repair your product.
10 English