Troubleshooting

Before requesting service, please check the following.

PROBLEM		SOLUTION

No operation can be performed with the	•	Check the batteries in the remote control. They may need replacing.
remote control.	•	Operate the remote control at a distance of no more than 6.1m.
	•
	•	Remove batteries and hold down one or more buttons for several minutes
		to drain the microprocessor inside the remote control to reset it. Reinstall
		batteries and try to operate the remote control again.

Disc does not play.	•	Ensure that the disc is installed with the label side facing up.
	•	Check the region number of the Blu-ray Disc/ DVD.

Disc Menu does not appear.	•	Check if the disc has a Menu.

The icon appears on the screen.	•	This icon appears when an invalid button is pressed.
	•	The features or action cannot be completed at this time because :
		1. The Blu-ray Disc/ DVD’s software restricts it.
		2. The Blu-ray Disc/ DVD’s software doesn’t support the feature (e.g., angles)
		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of range.

Play mode differs from the Setup Menu	•	Some of the functions selected in the Setup Menu may not work properly if
selection.		the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.	•	The Screen Ratio is ﬁxed on your Blu-ray Disc/ DVDs.
	•	This is not a problem with the player.

No audio.	•	Make sure you have selected the correct Digital Output in the Audio
		Options Menu.

The screen is blocked	•	Press the $ button (in front panel) for more than 5 seconds with no disc
		inside. All settings will revert to the factory settings.
	•	When the factory default settings are restored, all the user data stored in
		the persistent storage will be deleted.

If the HDMI output is set to a resolution	•	Press the $ button (in front panel) for more than 5 seconds with no disc
your TV cannot support (for example,		inside. All settings will revert to the factory settings.
1080p), you may not see a picture on	•	When the factory default settings are restored, all the user data stored in
your TV.	•
your TV.		the persistent storage will be deleted.
		the persistent storage will be deleted.

64_ troubleshooting

BD-P2500/EDC, BD-P2500/XEE, BD-P2500/XEF specifications

The Samsung BD-P2500 series, comprising models BD-P2500/XEF, BD-P2500/EDC, and BD-P2500/XEE, is a noteworthy entry in the crowd of Blu-ray players, bringing together advanced technology, user-friendly features, and exceptional performance. Released to cater to the growing demand for high-definition entertainment, the BD-P2500 series emerged as a reliable option for home cinema enthusiasts.

One of the standout features of the Samsung BD-P2500 is its compatibility with various disc formats. The player supports not only standard Blu-ray discs but also DVDs and CDs, making it versatile for users. With the capability to upscale DVDs to near 1080p quality using its advanced Picture Enhancement technology, the BD-P2500 ensures that older collections can also be enjoyed in remarkable clarity.

The BD-P2500 series integrates cutting-edge technology such as Profile 2.0, also known as BD-Live. This feature allows users to access additional content over the internet, enhancing the experience with bonus features, trailers, and other interactive content directly related to the films or shows being viewed. By supporting Wi-Fi connectivity through an optional USB adapter, the BD-P2500 enhances streaming capabilities, opening doors to an array of online media.

In terms of audio, the player is equipped with advanced decoding for high-definition sound formats including Dolby TrueHD and DTS-HD Master Audio, ensuring that users can enjoy a cinema-like audio experience right at home. The HDMI output provides a seamless connection to HDTVs, allowing for high-definition video and audio to be transmitted through a single cable.

Samsung has designed the BD-P2500 with an intuitive user interface, ensuring easy navigation through the menus and settings. The sleek and modern design of the player, coupled with its compact size, allows it to fit seamlessly into any home entertainment system.

Moreover, the Samsung BD-P2500 series offers additional features such as USB connectivity for direct playback of media files, as well as a built-in Ethernet port for wired internet connections. The players support a wide range of media formats, making them highly adaptable to different content sources.

In summary, the Samsung BD-P2500/XEF, BD-P2500/EDC, and BD-P2500/XEE models deliver a winning combination of high-definition playback, extensive format support, and internet connectivity, solidifying their position in the realm of home entertainment systems.