Troubleshooting, Problem Solution | Samsung BD-H6500/EN manual

Appendix

Troubleshooting

Before requesting service, please try the following solutions.


PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 6.1m. from the
	product.
	• Remove the batteries and hold down one or more buttons for several
	minutes to drain the microprocessor inside the remote control to reset it.
	Reinstall the batteries and try to operate the remote control again.
The disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
The disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).
	• You've requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
	• This is not a problem with the product.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blank.	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the @ button (on top panel) for more than 5 seconds with no disc
	inside. The initialization message appears on the screen, and the player
	turns off automatically. When you turn your product on again, all the
	settings will be reset.
	• When the factory default settings are restored, all stored user BD data will
	be deleted.
Forgot password.	• Press the @ button (on top panel) for more than 5 seconds with no disc
	inside. The initialization message appears on the screen, and the player
	turns off automatically. When you turn your product on again, all the
	settings will be reset.
	Don't use this unless absolutely necessary.
	• When the factory default settings are restored, all stored user BD data will
	be deleted.

50 English

BD-H6500/EN specifications

The Samsung BD-H6500 series, comprising models BD-H6500/ZF, BD-H6500/XN, BD-H6500/EN, BD-H6500/XE, and BD-H6500/XU, represents a versatile lineup of Blu-ray disc players that offers an array of features to enhance your home entertainment experience. Designed with modern technology and user convenience in mind, these players cater to a broad audience, from casual viewers to home theater enthusiasts.

One of the standout features of the BD-H6500 series is its capability to play a wide range of disc formats. This includes not only standard Blu-ray discs but also DVDs, CDs, and even Blu-ray 3D, appealing to users who have a library of older media formats. The unit also boasts compatibility with various audio codecs, allowing for an immersive sound experience.

The BD-H6500 incorporates Samsung’s Smart Hub, granting users access to a wide range of streaming services directly from the player. Platforms such as Netflix, YouTube, and Hulu are readily available, making it easy to stream high-definition content without the need for additional devices. Samsung's Smart Hub is not only user-friendly but also continually updated, ensuring access to the latest applications and services.

In terms of image quality, the BD-H6500 features advanced upscaling technology that enhances the resolution of non-High Definition content to near-4K quality. This is achieved through sophisticated image processing algorithms that optimize details and reduce noise, providing an improved viewing experience for standard DVDs and older media.

Connectivity is another strong point of the BD-H6500 series. Each model comes equipped with HDMI output for easy connection to modern televisions, as well as composite and optical audio outputs for versatility. Additionally, built-in Wi-Fi allows users to connect to their home networks without additional cables, streamlining the setup process.

The BD-H6500 players also feature an intuitive user interface that simplifies navigation through menus, making it easy for users of all ages to access their favorite content. Content sharing capabilities allow users to mirror content from their smartphones or tablets, providing seamless access to personal media libraries.

Durability and energy efficiency are also key characteristics of the BD-H6500 series. Designed with eco-friendly considerations, these players consume less power compared to previous generations, making them a responsible choice for environmentally conscious consumers.

In summary, the Samsung BD-H6500 series offers a comprehensive package for those seeking quality and convenience in a Blu-ray player. With extensive format compatibility, streaming capabilities, advanced upscaling, and user-friendly features, the BD-H6500 players are an excellent investment for anyone looking to elevate their home entertainment setup.

Appendix