Samsung GT-S7580ZKATUR, GT-S7580ZKATPL, GT-S7580UWATPL Touch screen responds slowly or improperly

Page 105

Troubleshooting

The touch screen responds slowly or improperly

If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

The touch screen may malfunction in humid conditions or when exposed to water.

Restart your device to clear any temporary software bugs.

Ensure that your device software is upgraded to the latest version.

If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for 8-10 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings Accounts Backup and reset Factory data reset Reset device Erase everything. Before performing the factory data reset, remember to make back-up copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

Ensure that you have accessed the right cellular network.

Ensure that you have not set call barring for the phone number you are dialling.

Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

Ensure that you are not covering the built-in microphone.

Ensure that the microphone is close to your mouth.

If using a headset, ensure that it is properly connected.

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Contents GT-S7580 About this manual About this manual Instructional icons CopyrightTrademarks Table of Contents Media Travel & local Device layout Getting startedButtons Package contents Installing the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and battery Charging with the charger Charging the batteryChecking the battery charge status Inserting a memory card Reducing the battery consumptionRemoving the memory card Formatting the memory card Turning the device on and offSwitching to silent mode Adjusting the volumeHolding the device Locking and unlocking the deviceIndicator icons BasicsIcon Meaning Using the touch screen Finger gesturesTapping Double-tapping DraggingPinching FlickingRotating the screen Control motionsTurning over Picking upHome screen NotificationsRearranging panels Rearranging itemsUsing widgets Setting wallpaperUsing the setting shortcut widget Removing a panelApplications screen Using applicationsUninstalling applications Installing applicationsOrganising with folders Sharing applicationsUsing the Samsung keyboard Entering textChanging the keyboard type Turning Wi-Fi on and off Connecting to a Wi-Fi networkJoining Wi-Fi networks Entering text by voiceAdding Wi-Fi networks Setting up accountsForgetting Wi-Fi networks Adding accountsConnecting with Samsung Kies Connecting with Windows Media PlayerTransferring files Setting a face unlock Connecting as a media deviceSecuring the device Device MTPSetting a pattern Setting a PINSetting a password Unlocking the device Upgrading the deviceUpgrading with Samsung Kies Upgrading over the airCommunication PhoneMaking calls Finding contacts Making an international callDuring a call Receiving calls Automatically rejecting calls from unwanted numbers Rejecting a callMissed calls Call waitingPage Swapping images Listening to a voice messageManaging contacts ContactsDisplaying contacts Searching for contactsMoving contacts Moving contacts to GoogleFavourite contacts Importing and exporting contactsImporting contacts Exporting contactsBusiness card Contact groupsAdding contacts to a group Managing groupsMessaging Sending messagesSending scheduled messages Viewing incoming messages Setting up email accountsReading messages Google Mail Labels Hangouts+ Photos Google+ChatON Internet Web & networkChrome Bluetooth Syncing with other devicesTap →New tab Sending and receiving data Pairing with other Bluetooth devicesMedia MusicPlaying music Setting a song as ringtone Creating playlistsPlaying music by mood Taking photos CameraTaking a photo Camera etiquettePanoramic photos Shooting modeRecording mode Taking videosTaking a video Zooming in and out Configuring settings for CameraShortcuts Tap →Edit quick settingsViewing images GalleryPlaying videos Trimming segments of a videoEditing images Video Setting as wallpaperDeleting images Sharing imagesSharing videos Deleting videosYouTube Watching videosUploading videos Listening to the FM radio RadioAdding stations to the favourites list Scanning radio stationsPlay Store Application & media storesPlay Books Samsung AppsPlay Games Play MusicPlay Magazine Memo UtilitiesComposing memos Browsing memosPlanner Creating events or tasksViewing a memo Changing calendar type Syncing with Google CalendarSearching for events Deleting eventsDropbox Alarm Setting alarmsClock Timer World clockStopwatch Calculator Voice RecorderRecording voice memos Playing voice memos Managing voice memosSaving files with contextual tags Voice Search GoogleSearching the device Search scopeMy Files Viewing filesAdding shortcuts to folders Downloads Maps Travel & localSearching for locations Getting directions for a destinationNavigation LocalAbout Settings SettingsWi-Fi ConnectionsWi-Fi Direct BluetoothTap Wi-Fi →Wi-Fi Direct Data usageFlight mode Kies via Wi-FiMore networks Mobile networksMy device Lock screenLock screen widgets Display SoundWallpaper Call Home screen modeAnswering/ending calls Call alertsCall accessories Additional settingsRingtones and keypad tones Blocking mode Hands-free modeSafety assistance Accessibility Language and input DefaultLanguage Text-to-speech optionsGoogle voice typing Samsung keyboardAdvanced Voice search Motions and gesturesText-to-speech options Pointer speedLocation services Backup and resetAccounts MoreSecurity Set up SIM card lockBattery Application managerStorage Google Settings Date and timeAbout device Your device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2013. Rev.1.1
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