troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.
While using your phone, the following messages may appear:
Message | Try this to solve the problem: | |
Please insert | Ensure that the SIM or USIM card | |
SIM card | is installed correctly. | |
| When the phone lock feature is | |
Phone lock | enabled, you must enter the | |
| password you set for the phone. | |
| When using the phone for the first | |
| time or when the PIN requirement | |
PIN lock | is enabled, you must enter the | |
PIN supplied with the SIM or USIM | ||
| ||
| card. You can disable this feature | |
| by using the PIN lock menu. | |
a |
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Message | Try this to solve the problem: | |
| Your SIM or USIM card is | |
| blocked, usually as a result of | |
PUK lock | entering your PIN incorrectly | |
several times. You must enter the | ||
| ||
| PUK supplied by your service | |
| provider. | |
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Your phone displays “Service unavailable” or “Network error.”
•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.