Samsung HW-N550/XN, HW-N550/ZG, HW-N550/EN manual Updating Procedure, If Update is not displayed

Updating Procedure

1.Connect a Micro USB to USB adapter cable with a male USB 2.0 Micro USB plug (Type B) on one end and a standard female 2.0 USB jack (Type A) on the other end to the micro USB jack on your Soundbar.

•• The Micro USB to USB adapter cable is sold separately. To purchase, contact a Samsung Service Centre or Samsung Customer Care.

2.Follow the steps below to download the product software:

Go to the Samsung website at (samsung.com)  search for the model name - select the customer support option (the option name is subject to change)

3.Save the downloaded software to a USB stick and select “Extract Here” to unzip the folder.

4.Turn off the Soundbar and connect the USB stick containing the software update to the female port on a Micro USB adapter cable.

Connect the cable to the USB port on the Soundbar.

5.Turn on the Soundbar. Within 3 minutes,

“UPDATE” is displayed and updating begins.

6.When the update finishes, the Soundbar turns off. Press the pbutton on the remote control for 5 seconds. “INIT” appears on the display and then the Soundbar turns off. The update is complete.

•• This product has a DUAL BOOT function.

If the firmware fails to update, you can update the firmware again.

If UPDATE is not displayed

1.Turn off the Soundbar, disconnect and then reconnect the USB storage device that contains the update files to the Soundbar’s

USB port.

2.Disconnect the Soundbar’s power cord, reconnect it, and then turn on the Soundbar.

•• Updating firmware may not work properly if audio files supported by the

Soundbar are stored in the USB storage device.

•• Do not disconnect the power or remove the USB device while updates are being applied. The main unit will turn off automatically after completing the firmware update.

•• After update is completed, the user setup in Soundbar is initialised. We recommend you write down your settings so that you can easily reset them after the update.

Note that updating firmware resets the subwoofer connection too.

If the connection to the subwoofer is not re-established automatically after the update, refer to page 6.

If the software update fails, check if the USB stick is defective.

•• Mac OS users should use MS-DOS (FAT) as the USB format.

•• Updating via USB may not be available, depending on the USB storage device manufacturer.

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