Samsung UA49MU7350WXMV Have Trouble Launching/Using Apps, My File Wont Play, Want to Reset the TV

Page 108

I Have Trouble Launching/Using Apps

When apps aren't working, these steps may help resolve the problem.

The problem

Try this!

 

 

I launched an app, but

Languages supported by the app may be different from the user interface language. The ability

it's in English. How can I

to change the language depends on the service provider.

change the language?

 

 

 

My application is not

Check with the service provider.

working.

Refer to the Help section on the application service provider's website.

 

 

My File Won't Play

When files aren't playing, this may help resolve the problem.

The problem

Try this!

 

 

Some files can't be

This problem may occur with high-bitrate files. Most files can be played back, but you might

played.

experience problems with high-bitrate files.

 

 

I Want to Reset the TV

Initialise the settings to factory defaults.

Reset

Path

Description

Reset Settings

 

Settings

Resets Picture, Sound, Broadcasting, and all other settings, except

Support

Self Diagnosis

for the network settings, to the default settings.

 

Reset

 

 

 

 

 

 

 

 

 

 

Settings

Resets all Smart Hub settings to their factory defaults and

Reset Smart Hub

 

deletes all information related to Samsung accounts, linked

Support

Self Diagnosis

service accounts, Smart Hub service agreements, and Smart Hub

 

Reset Smart Hub

 

applications.

 

 

 

 

 

 

 

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Contents Manual Contents Smart Features TV ViewingPicture and Sound System and SupportTroubleshooting Precautions and NotesAccessibility Guidance Using the accessibility menuConnecting the Samsung Smart Remote to the TV Quick GuidesUsing Smart Hub SettingsSource SearchApps ArtUsing Voice Interaction Running Voice InteractionFunction does not operate for all apps Read Before Using Voice Interaction Precautions for voice interactionRequirements for using voice interaction Service Provider. Settings General Start SetupUpdating the TV’s Software Updating the TV’s software to the latest versionUpdating the TV automatically Settings Support Remote Management What is Remote Support?Getting Support Getting support through Remote ManagementFinding the contact information for service Requesting serviceSettings Support About This TV Settings Support Request SupportConnection Guide Source Connection GuideConnecting an Antenna Aerial You can connect an antenna cable to your TVConnecting to the Internet Connecting to your Internet networkSettings General Network Open Network Settings Try Now Establishing a wired Internet connectionEstablishing a wireless Internet connection Settings General Network Open Network Settings WirelessSettings General Network Network Status Try Now Settings General Network Reset NetworkSettings General Network Power On with Mobile Settings General System Manager Device NameConnecting to a Network via a Mobile Dongle Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issuesIP auto setting failed No network cable foundTroubleshooting wireless Internet connectivity issues Wireless network connection failedUnable to connect to a wireless router Connected to a local network, but not to the InternetConnecting Video Devices Connecting with an Hdmi cableComponent in / AV Component in / AV Connecting with an Hdmi ARC cable Connecting with a digital audio optical cableConnecting through a wireless network Audio Input and Output ConnectionsConnecting a Computer Connecting Bluetooth DevicesConnecting through the Hdmi port ― Screen Sharing Hdmi Connecting a Mobile Device Settings General SystemSwitching between external devices connected to the TV Sharing content through the Smart View appChanging the input signal Managing a Mobile DeviceEditing the name and icon of an external device  Edit Information  Add to HomeUsing additional functions Connection NotesConnection notes for Hdmi Connection notes for audio devices Connection notes for computers Connection notes for mobile devicesRemote Control and Peripherals About the Samsung Smart RemoteSamsung Smart Remote Using the Universal Remote About the Samsung Smart Remote the Frame Samsung Smart Remote Using the Universal Remote Connecting to the Samsung Smart Remote Source Universal RemoteUsing Anynet+ HDMI-CEC Settings General External Device Manager Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC device Set Anynet+ HDMI-CEC to OnConnecting a USB keyboard Connecting a Bluetooth keyboardUsing the keyboard Controlling the TV with a KeyboardEntering Text using the On-Screen Qwerty Keyboard Setting up the keyboardUsing additional functions Smart Features Smart HubPicture Mode Sound ModeDisplaying the Home Screen Sound OutputSleep Timer Audio LanguageSubtitle NetworkSettings General Smart Features Autorun Smart Hub Settings General Smart Features Autorun Last AppLaunching Smart Hub automatically Launching the last used app automaticallyUsing a Samsung account Testing Smart Hub connectionsResetting Smart Hub Creating and managing your Samsung accountSettings General System Manager Samsung Account Sign Signing in to a Samsung accountDeleting a Samsung account from the TV Signing out of your Samsung accountViewing the user agreement and privacy policy Using the Apps Service SignApp Search Installing and running an app Installing an appLaunching an app Managing purchased or installed apps  Removing an app Adding apps to the Home Screen Select Add to Home Reinstalling an app  Locking and unlocking apps Moving apps  Checking the app information detailsUsing the e-Manual Using the InternetUsing the buttons in the e-Manual Launching the e-ManualPlaying pictures/video/music Samsung USBPlaying media content  Filter By Sort By  OptionsUsing Voice Interaction Read Before Using Voice Interaction Service Provider Settings General Start Setup Try Now Using the guide Viewing Digital Broadcast Information at a GlanceLive TV Guide Aerial You can change the broadcast signal to receive Recording Programmes Recording programmesManaging the schedule recording list Viewing recorded programmesSetting Up a Schedule Viewing Setting up a schedule viewing for a channelUsing the schedule viewing options from the guide screen Settings General System Manager Time ClockUsing Timeshift Setting the Schedule Viewing TimeCanceling a schedule viewing Editing a schedule viewingEdit Recording Time RecordGo to Live TV Stop Recording / Stop TimeshiftUsing the Channel List Live TV Channel ListEditing channels Removing registered channelsEditing registered channels Live TV Channel List All Edit ChannelsCreating a Personal Favourites List Registering channels as favouritesViewing and selecting channels on Favourites lists only Select FavouritesEditing a Favourites List Adding channels to favourites listRemoving channels from a favourites list Rearranging a favourites listChanging the broadcast signal TV-Viewing Support FunctionsScanning for available channels Restricting Viewing to Specific ChannelsUsing Programme Rating Lock Configuring advanced broadcasting settingsSelecting the broadcasting audio option Settings Broadcasting Expert Settings Audio Options Selecting the broadcast audio languageSelecting a Language Selecting a Audio FormatTuning broadcast signals manually Fine-tuning analogue broadcastsSettings Broadcasting Expert Settings Manual Tuning Settings Broadcasting Expert Settings Fine TuneSetting satellite system Settings Broadcasting Expert Settings Satellite SystemChanging teletext language Adjusting the Picture Quality Choosing a picture modeSettings Picture Picture Mode Try Now Configuring advanced picture settings Settings Picture Expert Settings Try NowLocal Dimming Contrast Enhancer HDR+ Mode Film ModeColour Tone Setting the Viewing Environment for External Devices Using Hdmi black levelPlaying games on an optimised screen Viewing UHD videosSettings Picture Picture Size Settings Picture Size Try Now Picture Support FunctionsChanging the picture size Standard CustomChanging the picture size in 43 or Screen Fit mode Changing the picture size automaticallyAdjusting the Sound Quality Choosing a sound modeConfiguring advanced sound settings Settings Sound Sound Mode Try NowUsing the Sound Support Functions Listening to the TV through Bluetooth devicesSettings Sound Sound Output Try Now Settings Sound Sound Output Speaker ListSettings Sound Wi-Fi Speaker Surround Setup Try Now Listening to the TV through a Multiroom speakerSetting the Time and Using the Timer Setting the current timeSettings General System Manager Time Settings General System Manager Time Clock Clock Mode AutoUsing the timers Settings General System Manager Time Clock Time ZoneSettings General System Manager Time Clock Time Offset Settings General System Manager Time Sleep TimerSettings General System Manager Auto Protection Time Settings General Eco Solution Try NowPreventing screen burn Reducing the energy consumption of the TVSettings Support Software Update Try Now Using Other Functions Running the accessibility functionsProtecting the TV from Hacking and Malicious Code Scanning the TV and connected storage for malicious codeSettings General Accessibility Voice Guide Settings Changing the volume, speed, and pitch of the Voice GuideSettings General Accessibility Audio Description Settings Enabling voice guides for the visually impairedSettings General Accessibility Subtitle Settings Watching TV broadcasts with subtitlesSelecting the broadcasting subtitle language Learning about the remote control for the visually impaired White text on black background high contrastEnlarging the font for the visually impaired Learning about the TV menuConfiguring advanced system settings Checking digital channel signal info and strength Restoring the TV to the factory settingsSettings Support Self Diagnosis Signal Information Settings Support Self Diagnosis ResetUsing HbbTV HbbTVTeletext Feature Typical Teletext Troubleshooting Settings Support Remote Management Try NowDiagnosing TV operational issues Settings Support About This TV Try NowSettings Support Request Support Try Now Settings Support Self Diagnosis Try NowThere Is a Problem with the Picture Testing the pictureSettings Support Self Diagnosis Start Picture Test See if Energy Saving Mode Settings General Eco Solution Testing the sound Settings Support Self Diagnosis Start Sound TestCant Hear the Sound Clearly There Is a Problem with the Broadcast My Computer Wont ConnectTV Wont Connect to the Internet Schedule Recording/Timeshift Function Isnt WorkingAnynet+ HDMI-CEC Isnt Working Anynet+ HDMI-CEC to Off101 Have Trouble Launching/Using Apps Want to Reset the TVMy File Wont Play Other Issues Use these procedures to resolve other issues that may occur104 Before Using the Recording and Timeshift Functions Before using the recording and schedule recording functionsSettings General System Manager Time Clock106 Before using the timeshift function Supported broadcasting audio optionsRead Before Using Apps Read Before Using the Internet 109110 Read Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music files Try NowSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafOther restrictions Video decodersAudio decoders Read After Installing the TV Picture sizes and input signalsInstalling an anti-theft lock Read before setting up a wireless Internet connectionPrecautions for wireless Internet Wireless security protocolsSupported Resolutions for UHD Input Signals If Hdmi UHD Color is set to OffIf Hdmi UHD Color is set to On Read Before Connecting a Computer Supported Resolutions Check the supported resolution for PC input signalsVesa DMT CEA-861Supported Resolutions for Video Signals Read Before Using Bluetooth Devices Restrictions on using BluetoothButtons and Functions Zoom Fit to screenBackground Music OptionsLicence Open Source License NoticeUsing the Remote control Orientation of the Samsung Smart RemoteDescription of the Samsung Smart Remote Colour buttons Play/pause buttonUsing the accessibility menu Accessibility short cut menuOpening the accessibility short cut menu Using the accessibility menuStep by Step instructions to Turn Voice Guide onLearn the remote Setting accessibility settings using Voice Interaction Turn Audio Description onTurn High Contrast on Using the TV with Voice Guide on Watching TVTurning the TV on Changing channelUsing on-screen number entry via the Samsung Smart Remote Changing volumeUsing programme information Using the guide Then say the command guideTo view a programme on now Other options in the guideDisplaying your favourite channels Scheduled recordingSetting up a schedule viewing for a channel Cancelling a schedule viewingAll Channels Creating a Personal Favourites List Registering channels as favouritesTo add channels to a favourites list Detail Open the Channel ListDeleting channels from a favourites list Detail Viewing and selecting channels on favourites lists onlyRecording Changing the recording time Deleting a recorded programme Live TV Schedule Manager or Recordings RecordSmart Hub 144Settings Displaying the Home Screen in the Smart HubSource Search147 148
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