Samsung BD-D8500M/XU Forgot password Press the Menu button to display home menu, Again, Displayed

PROBLEM		SOLUTION
Forgot password	• Press the MENU button to display home menu.
	Press the STOP (	) button on the front panel of the product for more
	than 5 seconds with no disc inserted.
	Don’t use this unless absolutely necessary.

•When the factory default settings are restored, all stored user BD data is deleted.

If you experience other problems.	• Go to the contents and find the section of the user manual that contains the
	explanations regarding the current problem, and follow the procedure once
	again.
	• If the problem still cannot be solved, please contact your nearest Samsung
	authorized service centre.
The picture is noisy or distorted	• Make sure that the disc is not dirty or scratched.
	• Clean the disc.
No HDMI output.	• Check the connection between the TV and the HDMI jack of the product.
	• Check if your TV supports 576p/480p, 720p, 1080i, 1080p HDMI input
	resolution.
Abnormal HDMI output screen.	• If random noise appears on the screen, it means that TV does not support
	HDCP (High-bandwidth Digital Content Protection).
AllShare function
I can see folders shared through AllShare,	• AllShare shows only files corresponding to the Image, Music, and Movie
but I cannot see the files.	categories. Files that do not correspond to these categories may not be
	displayed.
Video is played intermittently.	• Check if the network is stable.
	• Check if the network cable is properly connected and if the network is not
	overloaded.
	• The wireless connection between the DLNA compatible device and the
	product is unstable.
	Check the connection.
AllShare connection between BD-HDD	• The IP address under the same subnetwork should be unique. If they are
Combo and PC is unstable.	not, IP interference can cause this phenomenon.
	• Check if you have a firewall enabled.
	If so, disable the firewall function.

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