Samsung HT-P38TH/XAA, HT-P38T/XAC manual Before Calling for Service, Symptom Check/Remedy

Page 35

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disc tray does not open.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

 

 

 

 

Playback does not start.

• Check the region number of the DVD.

 

DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Home

 

 

Theater.

 

• Make sure that the rating level is correct.

Playback does not start

• Are you using a deformed disc or a disc with scratches on

immediately when the

•

the surface?

Play/Pause button is pressed.

Wipe the disc clean.

 

 

 

 

 

 

 

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step

 

motion playback.

 

• Are the speakers connected properly? Is the speaker setup

 

 

correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

 

 

Sound can be heard only

• When listening to a CD or radio, sound is output to the front

 

speakers (L/R) only. Select "PRO LOGIC II" by pressing

 

 

 

 

 

 

 

 

 

from a few speakers and

 

(Dolby Pro Logic II) on the remote control to use all six speakers.

not all six.

• Make sure that the DVD disc is 5.1-CH compatible.

• If you set C, SL, and SR to NONE in the speaker mode in the

 

 

audio setup of the setup screen, no sound is heard from the

 

 

center speaker and the front left and right speakers. Set C, SL,

 

 

and SR to SMALL.

 

 

 

 

 

 

 

Picture does not appear, sound

• Was the Home Theater suddenly moved from a cold place to a

is not produced, or the disc

 

warm one? When condensation forms inside the player, remove the

 

disc and let the player stand for 1 or 2 hours with the power on.

tray opens 2 to 5 seconds later.

 

 

(You can use the player again after condensation disappears.)

 

 

 

 

 

 

 

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1

Surround Sound is not

 

CH Surround Sound is produced only if the disc is recorded with

 

5.1 channel sound.

produced.

• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in

 

 

the information display?

 

 

 

 

 

 

 

 

ENG

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

 

picture is produced.

•

Are the video cables connected properly?

 

 

 

 

 

• Picture quality is poor and

• Is the disc dirty or damaged?

 

 

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

 

 

 

 

 

 

 

 

The remote control does not

•

Is the remote control being operated within its operation range of

angle and distance?

 

 

work.

 

 

 

• Are the batteries exhausted?

 

 

 

 

 

 

Audio language and

• Audio language and subtitles will not work for DVDs not containing

subtitles do not work.

 

them. And depending on the disc, they may work differently.

 

 

 

 

 

 

 

Menu screen does not appear even

• Are you using a disc that does not contain menus?

when the menu function is selected.

 

 

 

 

 

 

 

 

 

 

Aspect ratio cannot be

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX

 

mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3

changed.

 

ratio only. Refer to the DVD disc jacket and then select the

 

 

appropriate function.

 

 

Can't receive radio

•

Is the antenna connected properly?

 

 

 

 

 

 

 

broadcast.

• If the antenna's input signal is weak, install an external FM

 

antenna in an area with good reception.

 

 

 

 

 

 

 

• The main unit is not working.

 

 

 

 

 

 

 

 

 

 

 

 

• Turn off the power and hold the

button on the main unit for

(Example: The power goes out or

 

longer than 5 seconds.

 

 

strange noise is heard.)

 

 

 

 

 

 

 

 

 

• The Home Theater is not

Using the RESET function will erase all stored settings.

working normally.

Do not use this unless necessary.

 

 

 

 

 

 

 

 

•While “NO DISC” message appears on the display of main unit, hold

The password for rating

the main unit's

button for longer than 5 seconds. “INITIALIZE”

MISCELLANEOUS

level has been forgotten.

appears on the display and all settings will return to the default values.

 

• Press the POWER button.

 

 

Using the RESET function will erase all stored settings.

 

 

Do not use this unless necessary.

 

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Contents Digital Home Theater System Class 1 Laser Product Safety Warnings PrecautionsENGOr the manufacturers instructions have been fol- lowed Upon completion of any service or repairsAll operating and use instructions should be followed Slots and openings in the cabinet are providedContents Copy Protection Playable DiscsDo not use the following types of disc Disc Recording FormatDescription AM Antenna ConnectorExternal Digital Optical Input Connector Video Output ConnectorInsert Remote Batteries Range of Operation of the Remote ControlCenter Speaker C Connecting the SpeakersFront Speakers L R Rear Speakers SL SRMethod 2 S-Video .......Better Quality What is Progressive or Non-Interlaced Scanning?Press Stop button Method 1 Composite Video ....... Good QualityCooling Fan FM antenna connectionAM antenna connection Disc terminology To stop playback, press Stop during playback Disc PlaybackPress OPEN/CLOSE button to open the disc tray Load a disc Press Disc Skip buttonMP3 disc MP3-CD PlaybackPress OPEN/CLOSE button to open the disc tray, and then loadJpeg File Playback Jpeg DivX Playback Supported Formats Compatible DevicesTo stop playback, press the Stop button USB devices that support USB Mass StoragePress the Remain button Fast/Slow PlaybackSkipping Scenes/Songs Checking the Remaining TimeRepeat Playback Zoom Screen Enlarge Function ENG Step Function DVDAngle Function DVD EZ View Function DVDPress Info button Button to move to 1twice 1Press Info button twiceStop mode, press Menu button Using the Title Menu DVDMoving Directly to a Scene/Song 1Press Info buttonSelect ‘Language’ Then press Enter button Setting the LanguageStop mode Press Menu button Press Menu button to exit the setup screen43PS Stop modeAdjusting the TV Aspect Ratio Screen Size 43LBPress Menu button Setting the PasswordPress Enter button Enter the password and then press Enter the password Then press Enter buttonPower will turn off and then back on Setting the Wallpaper Jpeg DVDSetting the Wallpaper To select one of the 3 wallpaper settings youve madePress the Menu Button while the disc tray is open DVD Audio Disc Playback ModeSpeaker Setup, press the Enter button again DivX R registrationSetting up the Speaker Delay Time Setting the Delay TimeMove to ‘DRC’ and then Setting the Test TonePress Cursor , to adjust the ‘DRC’ Stop or no Disc mode, press Menu buttonPress Sound Setting the AudioPress Sound Edit button and then press Cursor Press DSP/EQ button AV Sync SetupButton to select ‘MUSIC’ Dolby Pro Logic II ModePress PL II Mode button Press PL II ModeTune in to the desired station Remote Control UnitPress TUNING/CH Listening to RadioPress Dimmer button To confirm the sleep timer setting, press Sleep buttonConvenient Functions Press Sleep buttonCorresponding to your brand of TV Indicator on the remote control flashWhen operating a TV with the remote control Press the Mode button to make the TVSymptom Check/Remedy Before Calling for ServiceDo not load cracked or scratched discs Language Code ListSpecifications
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