Solving Common Problems
Before contacting the
This may prevent you from making an unnecessary call and wasting your time and money.
Problem | Explanation/Solution |
The air cleaner does not operate.
◆Check for a power failure.
◆Check that the power plug is plugged in tightly.
◆Check that the power outlet is not of a poor quality.
◆Check that the Filter Box is closed properly.
The air cleaner stops its | ◆ Check whether the Filter Box was opened during operation. |
operation abruptly | Press the Power button if you wish to restart the air cleaner. |
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The air flow blade does not | ◆ Check that the air cleaner is in the Auto or Sleep Mode. |
move. | - In the Auto or Sleep Mode, the air cleaner automatically does not |
| move the air flow blade. |
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Unpleasant odors can be | ◆ Make sure that the air cleaner is used in places that have |
detected coming from the air | a high level of odor permeating contaminants in the air. |
cleaner. | The air cleaner cannot fully function in an environment where the |
| level of contamination is too high. |
| ◆ Check whether the source of the unpleasant odor is the unclean |
| filters in the Filter Box. |
The Display Brightness is too dim.
◆Check whether the air cleaner is operating in the Sleep Mode. In the Sleep Mode, the display automatically diminishes its brightness to ensure a comfortable sleeping setting.
The air in the room still feels unclean.
◆Check whether the lens of the Dust Sensor is unclean.
◆Check whether the filters in the Washable and Recovery Filter Section have been cleaned and recovered regularly.
◆Check that there are no additional contaminants entering the room through open windows and doors.
The Wash Indicator stays on.
◆Make sure that you have pressed the Filter Reset button after you have cleaned the Washable Filter Section.
The air flow blade does not close.
◆Close the air flow blade by using the Power button on the control panel. Do not close the air flow blade with your hands.