Service

Samsung NZ63K7777BK/ET manual Service

What should I do if the cooking zone will not switch on or off?

This could be due to one of the following possibilities:

•The control panel is partially covered by a damp cloth or liquid.

•The child safety lock is on. and display “L”.

What should I do if the display is illuminated?

Check for the following:

•The control panel is partially covered by a damp cloth or liquid. To reset, press the On/Off control sensor.

•If liquid has overflowed on control panel, please wipe the liquid. What should I do if the display is illuminated?

Check for the following:

•The hob is overheated because of abnormal operation.

•After hob is cooled down, press the On/Off control sensor for resetting. What should I do if the display is illuminated?

Check for the following:

•Cookware is unsuitable or too small or no cookware has been placed on the cooking zone.

•If you use suitable cookware, displayed message will automatically disappear. What should I do if the cooling fan runs after the hob is turned off?

Check for the following:

•When you have finished using the hob, the cooling fan runs by itself for cooling down.

•After the hob’s electronics has cooled down or elapsed max time (10 minutes) the cooling fan will be turned off.

•If you request a service call because of an information made in operating the appliance, the visit from the customer service technician may incur a charge even during the warranty period.

Before calling for assistance or service, please check the section “Troubleshooting”. If you still need help, follow the instructions below.

Is it a technical fault?

If so, please contact your customer service centre.

Always prepare in advance for the discussion. This will ease the process of diagnosing the problem and also make it easier to decide if a customer service visit is necessary.

Please take note of the following information.

•What form does the problem take?

•Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance. This information is provided on the rating plate as follows:

•Model description

•S/N code (15 digits)

We recommend that you record the information here for easy reference.

•Model:

•Serial number:

When do you incur costs even during the warranty period?

•If you could have remedied the problem yourself by applying one of the solutions provided in the section “Troubleshooting”.

•If the customer service technician has to make several service calls because he was not provided with all of the relevant information before his visit and as a result, for example, has to make additional trips for parts. Preparing for your phone call as described above will save you the cost of these trips.

English 27

Warranty and service

NZ63K7777BK_ET_DG68-00803A-00_EN.indd 27

3/30/2016 4:45:49 PM

NZ63K7777BK/ET specifications

The Samsung NZ63K7777BK/ET is a state-of-the-art electric cooktop designed to enhance your cooking experience with its advanced features and sleek design. This model combines functionality with cutting-edge technology, making it an excellent addition to any modern kitchen.

One of the standout features of the NZ63K7777BK/ET is its induction cooking technology. Unlike traditional gas or electric cooktops, induction cooktops use electromagnetic energy to directly heat pots and pans. This not only allows for faster cooking times but also provides greater energy efficiency, as heat is generated only where it is needed. The result is reduced cooking time and energy consumption.

This model comes with four induction cooking zones, each with its own power level settings that allow precise temperature control. The flexibility of the cooking zones supports a wide range of cookware sizes, accommodating everything from small saucepans to large stockpots. In addition, the cooktop features a boost function, which delivers an extra burst of power to quickly bring water to a boil or sear meats.

Safety is a top priority in the design of the Samsung NZ63K7777BK/ET. The cooktop is equipped with features such as a child lock, which prevents unintended operation, and overheating protection that automatically shuts down the cooktop in case of unusually high temperatures. Additionally, residual heat indicators inform users when the surface is still hot, ensuring safe usage.

Another significant characteristic of this model is its seamless and stylish design. The black ceramic glass surface not only looks elegant but is also easy to clean. Spills and splatters can be wiped away effortlessly, maintaining the cooktop's pristine appearance. The touch control panel is user-friendly, providing intuitive operation of the cooking zones and settings with just a few taps.

Moreover, the NZ63K7777BK/ET boasts compatibility with various smart technologies. With Samsung's SmartThings app, users can monitor their cooking progress remotely and receive notifications on their smartphones, elevating the cooking experience to a whole new level.

In conclusion, the Samsung NZ63K7777BK/ET is a premium induction cooktop that offers a combination of power, efficiency, and safety. With its modern design, advanced features, and smart technology integration, it is an ideal choice for anyone looking to upgrade their kitchen appliances and enhance their culinary capabilities. Whether you are a novice cook or a seasoned chef, this cooktop promises a smooth and enjoyable cooking experience.